Technical Support Engineer
Location
Charleston - 997 Morrison Drive, Suite 402Business
Our Growth, Your Opportunity
At Maymont Homes, our success starts with people, our residents and our team. We are transforming the single-family rental experience through innovation, quality, and genuine care. With more than 20,000 homes across 47+ markets, 25+ build-to-rent communities, and continued expansion on the horizon, we are more than a leader in the industry-we are a company that puts people and communities at the heart of everything we do.
As part of Brookfield, Maymont Homes is growing quickly and making a lasting impact. We are also proud to be Certified™ by Great Place to Work®, a recognition based entirely on feedback from our employees. This honor reflects the culture of trust, collaboration, and belonging that makes Maymont a place where people thrive.
Join a purpose-driven team where your work creates opportunity, sparks innovation, and helps families across the country feel truly at home.
Job Description
Position Summary
The Technical Support Engineer will play an integral role in delivering and maintainingenterprise IT solutions that support business operationsand drive organizational efficiency. This position is responsible forthe support and engineering of core technologies including, but not limited to, Windows 11, Office 365, and Intune as well as providing basic network support. This role offers structured professional development through hands-on experience and online learning opportunities, and technical boot camps.
Essential Job Functions
End-User Support & Operations
- Provide hands-on technical assistancefor Dell (including Dell TechDirect), Lenovo, and Mac hardware, as well as Windows 11, iOS, Android, and Office 365 applications.
- Deliver exceptional end-user support across devices, applications, and conference room technology to ensure optimalproductivity.
- Support daily operations in a dynamic environment composed of approximately 40% business support with escalations from the Service Desk, 50% engineer and administration in various IT systems, and 10% cross training and career development.
- Collaborate with external vendors to resolve escalated or complex technical issues beyond internal scope.
- Be a part of a 24x7x365 executive support rotation, serving on-call for approximately one week every fourteen weeks as part of a shared schedule.
Service Management
- Leverage ServiceNow for incident and request management, ensuring accuratedocumentation and timelyresolution.
- Create and maintainknowledge base articles for both internal use and customer-facing support.
- Analyze ServiceNow data to identifyrecurring issues, trends, and opportunities for proactive remediation.
- Systems Engineering & Architecture
- Architect, engineer, and maintainmanagement platforms including Jamf(for macOS) and PrinterLogic(for print services).
- Manage, secure, and deploy applications and device policies through Jamfand PrinterLogic.
- Conduct software testing and compatibility validation to ensure smooth system integrations and program deployments.
- Support infrastructure improvements through data analysis, system monitoring, and recommendations for technical optimization.
Projects & Strategic Initiatives
- Contribute to project-based initiatives involving new technologydeployments, upgrades, and process enhancements.
- Apply strategic thinking to identifyopportunities for innovation and improvements in the technology environment.
- Assistin planning and execution of technical components for companywide meetings, events, and conferences.
Training & Development
- Deliver or assistin developing user training programs and documentation to enhance technology adoption and efficiency.
- Support ongoing professional development and contribute to knowledge sharing across the IT team.
- Perform other duties as assigned in support of organizational goals and technology initiatives.
Performance Expectations & Key Metrics:
Performance will be evaluated based on measurable outcomes aligned with company and departmental goals. Metrics may include:
- Incidents resolved in under 1 day (50%)
- Incidents resolved in under 2 days (60%)
- Response time for incidents: <4>
- Tasks resolved in under 1 day (50%)
- Tasks resolved in under 2 days (60%)
- >90% accurateonboarding for new hires
Required Qualifications
Education
- High School degree, Associates Degreeor equivalent work experience required.
Experience
- Minimum three (3) yearsin an IT Support or related technical role
Skills & Competencies
- Proficiencyin managing iOS and Android devices using Intune
- Experience with printer management, configuration, and troubleshooting
- Familiarity with ServiceNow, Azure, Office 365, and Windows operating systems stronglypreferred.
- Experience with Jamffor Apple device management is a plus.
- Strong understanding of IT principles, best practices, and processes within an ITIL framework
- Demonstrated strong written and verbal communication skills
- Demonstrated customer service skills in fast paced environment
- Proven ability to work with cross-functional IT and business teams to resolve complex issues
- Ability to prove critical thinking, problem solving concepts and exceptional attention to detail
- Ability to thrive in a high volume, data entryand processing work environment, where applicable
- Demonstrated ability to work independently and as a team
Why work for Maymont Homes?
Our Mission - "We Positively Impact the Lives in the Communities We Serve." Every role contributes to this purpose, helping families find a place to call home while making a difference in the communities we support.
Certified Great Place to Work® - Our people make us who we are. This certification celebrates the values and culture that fuel collaboration, innovation, and care.
Outstanding Benefits - Backed by Brookfield, our benefits include a 5% 401(k) match, wellness credits that reduce healthcare costs, and up to 160 hours of PTO annually for full-time employees.
Career Growth - With continued expansion planned for Maymont, you'll find meaningful opportunities to grow your skills, advance your career, and make an impact.
Strong Foundation - As part of Brookfield Asset Management, one of the world's largest real estate asset managers, we have the stability, resources, and vision to keep growing.
Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. #MYMT