{"id":2041792,"url":"https://alion.io/job/brookfield-workers-compensation-associate-claims-adjuster","title":"Workers' Compensation Associate Claims Adjuster","company":{"id":2821709,"name":"Argo Group","domain":"argogroup.com","url":"https://alion.io/company/argogroup-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":97,"open_postings":59,"ghost_share":0,"stale_share":0.068,"repost_share":0.085,"time_to_fill_p50_days":null,"computed_at":"2026-11-09T06:03:00Z"}},"role":"HR","role_family":"HR","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Omaha, United States","Chicago, United States","Richmond, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":62322,"max":73440,"currency":"USD","period":"year","gross":null,"usd_annual":73440},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-07T18:06:34Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-09T23:00:23Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":2,"flags":["repost"],"days_open":32},"description":"Company\nArgo GroupArgo Group is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses. The Argo entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc.\nJob Description\nBusiness Title(s): Workers' Compensation Associate Claims Adjuster\nEmployment Type: Full-Time\nFLSA Status: Exempt\nLocation: Office- Any employee, in any Clearbrook office, can apply for this opportunity and stay in their current location.\n\nSummary:\nWe are seeking a highly capable Workers’ Compensation Claims Adjuster to join our team working from our Omaha, NE office location. Alternatively, this role can be filled in our Chicago, IL, or Richmond, VA office locations as well. This role reports to a manager in Rockwood PA., and this role is focused on adjudicating workers’ compensation indemnity claims in the jurisdictions of NY, NJ, MD, CT, MA and contribute to providing superb results for our clients. Experience in the jurisdictions of MO, KS, SD, IA. is preferred but not required. \nThis is a 100% in-office position. Candidates must be able to work on-site at a designated company office during standard business hours.\nEssential Responsibilities:\nWorking under moderate supervision and working within specific limits and authority, adjudicate indemnity claims of moderate technical complexity with some impact on departmental results.\nProviding laser-focused customer service to our clients by providing superior claims outcomes and developing meaningful and long lasting connections with our insured and brokers.\nResolving issues that are generalized and typically not immediately evident, but typically, not complex and within immediate job area. Reporting to claims management and underwriters on claims trends and developments.\nIdentifying loss drivers and claims trends to reduce claims frequency and severity through data analysis and improved claim management.\nInvestigating claims promptly and thoroughly\nAnalyzing claims forms, policies and endorsements, client instructions, and other records to determine whether the loss falls within the policy coverage.\nInvestigating claims promptly and thoroughly, including interviewing all involved parties.\nManaging claims in litigation\nManaging diary timely and complete tasks to ensure that cases move to the best financial outcome and timely resolution.\nCreating and reviewing reserves in line with market and Argo's reserving policy\nIdentifying, assigning, and coordinating the assignment and coordination of expertise resources to assist in case resolution.\nPreparing reports for file documentation\nApplying creative solutions which result in the best financial outcome.\nSettles straightforward claims in line with authority limits and adheres to organizational referral procedures\nNegotiates in a timely and effective manner to provide cost effective solutions for the company and its customers within own limits using a range of negotiation styles.\nProcessing mail and prioritizing workload.\nCompleting telephone calls and written correspondence to/from various parties (insured, claimant, etc.).\nHaving an appreciation and passion for strong claim management.\nQualifications / Experience Required:\nPractical knowledge of workers’ compensation claims, as well as an exceptional customer service focus typically obtained through:Bachelor’s degree from an accredited university required. Two or more insurance designations or four additional years of related experience adjudicating workers’ compensation claims beyond the minimum experience required below may be substituted in lieu of a degree.\n Minimum one year experience adjudicating workers’ compensation claims in the jurisdiction of PA, KY and NY. Working knowledge of the NJ jurisdictions is not required but considered a considerable plus.\n\nMust have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers’ ability to be profitable).\nExhibit the ability to regularly exercise discretion and independent judgment with respect to matters of significance. This role primarily faces problems and issues that generalized and typically not immediately evident, but typically not complex and within immediate job area.\nA strong focus on execution in getting things done right. Proven ability to consistently produce and deliver expected results to all stakeholders by:\nFinding a way to achieve success through adversity.\nBeing solution (not problem) focused\nThinking with a global mindset first.\nClient focus - the ability to effectively determine specific client needs and to provide value added solutions.\nSuccessful traits (flexibility, ability to thrive in change, being resourceful on your own) necessary to work in a fast paced environment that is evolving constantly.\nAbility to develop and maintain productive relationships with clients, business partners and organizational peers with a focus on timely and meaningful exchanges of information.\nEffective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.\nExhibit natural and intellectual curiosity in order to consistently explore and consider all options and is not governed by conventional thinking.\nExcellent evaluation and strategic skills required.\nStrong claim negotiation skills a must. Ability to take proactive and pragmatic approach to negotiation. Negotiation skills will be taught to Trainee level candidates. Associate Adjuster candidates are expected to have a working understanding of negotiation skills that will be further honed with additional training.\nDemonstrates an understanding of mechanisms available for resolving claims settlement disputes (e.g. arbitration and mediation) and when these are used.\nDemonstrates inner strength. Has the courage to do the right thing and demonstrates it on a daily basis.\nProficient in MS Office Suite and other business-related software.\nUses listening and questioning techniques to effectively gather information from insureds and claimants\nPolished and professional written and verbal communication skills. Presents information clearly, concisely, and accurately.\nThe ability to read and write English fluently is required.\nMust demonstrate a desire for continued professional development through continuing education and self-development opportunities.\n The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. In addition to base salary, this position is eligible for an annual bonus based on company and individual performance as well as a generous benefits package.\nRichmond Pay Range: $62,322 - $73,440\nChicago Pay Range: $68,544 -$80,784 \nAbout Working in Claims at Argo Group\nArgo Group does not treat our claims or our claims professionals as a commodity. The work we offer is challenging, diverse, and impactful.\nWe have a very flat organizational structure, enabling our employees have more interaction with our senior management team, especially when it relates to reviewing large losses.\nOur entire claims team works in a collaborative nature to expeditiously resolve claims. We offer a work environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas.\nWe believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone. We encourage talented people from all backgrounds to apply.\nPLEASE NOTE:\nApplicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas.\nIf you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400.\n Benefits and Compensation\nWe offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program-including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.\nCore Values\nAt Clearbrook our Core Values are Integrity, Collaboration, Pursuit of Excellence and Forward Thinking. 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