{"id":1495916,"url":"https://alion.io/job/brookfield-workers-compensation-claims-adjuster","title":"Workers' Compensation Claims Adjuster","company":{"id":2821709,"name":"Argo Group","domain":"argogroup.com","url":"https://alion.io/company/argogroup-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":59,"ghost_share":0,"stale_share":0.068,"repost_share":0.085,"time_to_fill_p50_days":13,"computed_at":"2026-11-10T06:52:35Z"}},"role":"HR","role_family":"HR","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Omaha, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":72000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1938},"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-28T00:00:00Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-10T21:37:44Z","board_verified":true,"closed_at":null,"days_open":44,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":43},"description":"Company\nArgo GroupArgo Group is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses. The Argo entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc.\nJob Description\nBusiness Title(s): Workers’ Compensation Claims Adjuster\nEmployment Type: Full-Time\nFLSA Status: Exempt\nLocation: In-Office\nSummary:\nWe are seeking a highly capable Workers’ Compensation Claims Adjuster to join our team working from our Omaha, NE office location. Alternatively, this role can be filled in our Chicago, IL, or Richmond, VA office locations as well.\nThis role reports to a manager in Omaha, and this role is focused on adjudicating workers’ compensation indemnity claims in the jurisdictions of PA/KY/VA. Knowledge of Liability would be preferred.\nAlthough Argo Workers’ Compensation underwrites general liability insurance and workers’ compensation for many types of businesses, our specialty is underwriting workers’ compensation insurance for the mining industry, with a focus on the coal-mining industry. Argo Workers’ Compensation has become a leading underwriter of workers’ compensation for the mining industry by offering workers’ compensation insurance with a commitment to providing the best service on loss control and claims, collaborating across all departments with this common goal. We have never been more committed to our clients to ensure their employees receive excellent medical care if they need it due to a work-related injury or illness. Our passion for outstanding customer focus, combined with our deep industry experience, is what sets up apart from other insurance carriers in this niche market.\nThis is a 100% in-office position. Candidates must be able to work on-site at a designated company office during standard business hours. \nEssential Responsibilities:\nWorking under technical direction and within significant limits and authority, adjudicate workers’ compensation claims of higher technical complexity with a direct impact on departmental results.Providing laser-focused customer service to our clients by providing superior claims outcomes and developing meaningful and long-lasting connections with our insured and brokers. \n\nResolving issues that are generalized and typically not complex, but require understanding of a broader set of issues.Reporting to senior management, loss control, and underwriters on claims trends and developments. \nIdentifying loss drivers and claims trends to reduce claims frequency and severity through data analysis and improved claim management. \nInvestigating claims promptly and thoroughly \nAnalyzing claims forms, policies and endorsements, client instructions, and other records to determine whether the loss falls within the policy coverage. \nWriting own coverage letters.\nInvestigating claims promptly and thoroughly, including interviewing all involved parties. \nManaging claims in litigation \nManaging diary timely and complete tasks to ensure that cases move to the best financial outcome and timely resolution. \nCreating and reviewing reserves in line with market and Argo's reserving policy \nIdentifying, assigning, and coordinating the assignment and coordination of expertise resources to assist in case resolution. \nPreparing reports for file documentation \nApplying creative solutions which result in the best financial outcome. \nSettling straightforward claims in line with authority limits and adheres to organizational referral procedures \nNegotiating in a timely and effective manner to provide cost effective solutions for the company and its customers within own limits using a range of negotiation styles. \nProcessing mail and prioritizing workload. \nCompleting telephone calls and written correspondence to/from various parties (insured, claimant, etc.). \nHaving an appreciation and passion for strong claim management. \n\nQualifications / Experience Required:\nPractical knowledge of workers' compensation, as well as an exceptional customer service focus typically obtained through: A minimum of two years’ experience adjudicating indemnity workers' compensation claims is requiredExperience handling workers’ compensation claims in any of the following jurisdictions is strongly preferred: PA/KY/VA \n\n Bachelor’s degree from an accredited university required. Two or more insurance designations or four additional years of related experience adjudicating workers’ compensation claims beyond the minimum experience required above may be substituted in lieu of a degree.\nMust be able to obtain and retain licenses in assigned jurisdictions within 120 days of identification of need.\n\nMust have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers’ ability to be profitable). \nMust have excellent communication skills and the ability to build lasting relationships. \nAbility to regularly exercise discretion and independent judgment with respect to matters of significance. This role primarily faces problems and issues that are difficult that requires an understanding of a broader set of issues. \nStrong claim negotiation skills a must. Ability to take proactive and pragmatic approach to negotiation. \nA strong focus on execution in getting things done right. Proven ability to consistently produce and deliver expected results to all stakeholders by: Finding a way to achieve success through adversity. \nBeing solution (not problem) focused \nThinking with a global mindset first. \n\nClient focus - the ability to effectively determine specific client needs and to provide value added solutions. \nSuccessful traits (flexibility, ability to thrive in change, being resourceful on your own) necessary to work in a fast-paced environment that is evolving constantly. \nExcellent evaluation and strategic skills required. \nMust possess a strong customer focus. \nEffective time management skills and ability to prioritize workload while handling multiple tasks and deadlines. \nAbility to articulate the financial value of your work at multiple responsibility levels inside our clients’ business which may include CEO. \nDemonstrates inner strength. Has the courage to do the right thing and demonstrates it on a daily basis. \nExhibit natural and intellectual curiosity in order to consistently explore and consider all options and is not governed by conventional thinking. \nDemonstrates an understanding of mechanisms available for resolving claims settlement disputes (e.g. arbitration and mediation) and when these are used. \nUses listening and questioning techniques to effectively gather information from insureds and claimants \nProficient in MS Office Suite and other business-related software. \nPolished and professional written and verbal communication skills. \nThe ability to read and write English fluently is required. \nMust demonstrate a desire for continued professional development through continuing education and self-development opportunities. \n\nAbout Working in Claims at Argo Group\nArgo Group does not treat our claims or our claims professionals as a commodity. The work we offer is challenging, diverse, and impactful. \nAdjusters are empowered with broad authority and encouraged to develop creative, individualized solutions for each case.\nWe have a very flat organizational structure, enabling our employees have more interaction with our senior management team, especially when it relates to reviewing large losses. \nOur entire claims team works in a collaborative nature to expeditiously resolve claims. We offer a work environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas. \nWe believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone. We encourage talented people from all backgrounds to apply.\n\nPLEASE NOTE:\nApplicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas.\nIf you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400.\n Benefits and Compensation\nWe offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program-including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.\nCore Values\nAt Clearbrook our Core Values are Integrity, Collaboration, Pursuit of Excellence and Forward Thinking. These values reflect who we are today and who we aspire to be - guiding how we work, how we lead and how we succeed.","description_format":"text","description_chars":8913,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Property & Casualty Insurance","Reinsurance"],"lifecycle":[{"event":"open","at":"2026-09-30T02:11:48Z"},{"event":"reopen","at":"2026-11-08T08:46:06Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.494,"p_room":0.28,"age_days":43,"expected_fill_days":13,"reasons":["conf:7","velocity","win:tail","crowd:junior"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/brookfield-workers-compensation-claims-adjuster","json_url":"https://alion.io/job/brookfield-workers-compensation-claims-adjuster.json","meta":{"generated_at":"2026-11-11T05:11:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6482,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2821709},"rest":"https://alion.io/mcp/rest/get_company?id=2821709"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbrookfield-workers-compensation-claims-adjuster"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbrookfield-workers-compensation-claims-adjuster"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbrookfield-workers-compensation-claims-adjuster"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/brookfield-workers-compensation-claims-adjuster\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbrookfield-workers-compensation-claims-adjuster"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1495916}},{"tool":"search_jobs","arguments":{"company":"argogroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1495916},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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