{"id":4149684,"url":"https://alion.io/job/brooks-automation-customer-service-representative","title":"Customer Service Representative","company":{"id":58479,"name":"Brooks Automation","domain":"brooks.com","url":"https://alion.io/company/brooks-automation","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":10,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":44,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Hsinchu, Taiwan"],"countries":["TW"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-12T08:39:27Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T15:17:33Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Brooks is a leading provider of automation solutions with over 40 years of experience in the semiconductor industry, offering precision robotics, integrated automation systems, and contamination control solutions that empower chip manufacturers worldwide. Our product portfolio includes a range of automation solutions, including robots, vacuum systems, and atmospheric robots for semiconductor manufacturing (www.brooks.com).\nAre you looking for a place where you can be part of a transformation? Join us at Brooks Automation and be a part of a dynamic organization that is shaping the future of technology.\nCustomer Service RepresentativeJob Description\nAbout the Role:\nThis position is responsible for managing customer interactions across pre-sales and post-sales activities, ensuring accurate order processing, timely delivery, and effective issue resolution. The role has direct impact on customer satisfaction, operational efficiency, and the company-customer relationship from both financial and product perspectives. The incumbent will coordinate cross-functionally with Sales, Supply Chain, Service, Logistics, and Finance teams to ensure customer requests are handled appropriately and in a timely manner.\nWork Location: Onsite - Zhubei City, Hsinchu County, Taiwan.\nKey Responsibilities:\nServe as a primary point of contact for customers across pre-sale and/or post-sale stages, ensuring a high level of responsiveness and professionalism.\nDevelop and maintain strong, positive customer relationships, representing the company in interactions that may significantly influence customer satisfaction, commercial outcomes, and long-term partnerships.\nCoordinate with cross-functional teams (e.g., production, logistics, finance, and service) to ensure customer requests and issues are handled accurately, efficiently, and in a timely manner.\nExercise independent judgment in matters that may materially impact the company-customer relationship, including financial considerations and product-related decisions.\nManage both pre-sale and post-sale activities, which may include the following:\nPre-sale responsibilities:\nRespond to customer inquiries and provide appropriate product information, documentation, and pricing guidance.\nSupport quotation and pricing discussions, including recommending adjustments based on customer relationship considerations and business strategy.\nInfluence production planning and delivery schedules to align with customer requirements.\nIdentify and assess new business opportunities and contribute to revenue growth initiatives.\nPost-sale responsibilities:\nAddress and resolve issues related to production scheduling, order fulfillment, shipping, and invoicing.\nReview and assess customer claims, including warranty-related matters, and determine appropriate resolutions.\nCoordinate repair activities, spare parts, and logistics to ensure timely service delivery.\nWork with internal stakeholders to adjust production plans and delivery timelines as needed.\nIdentify opportunities for additional or follow-on business, including upselling or service expansion.\nQualifications:\nBachelor’s degree with 4+ years of relevant experience, or Master’s degree with 2+ years of relevant experience, or Equivalent combination of education and experience.\nExperience in customer service, order management, supply chain coordination, or sales support preferred.\nStrong communication, coordination, and problem-solving skills.\nAbility to manage multiple order types and priorities in a fast-paced environment.\nExperience supporting semiconductor or high-tech manufacturing customers is a strong plus.\nSalary Ranges\nNT$942,999.64 TWD to NT$1,275,823.04 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