{"id":2515406,"url":"https://alion.io/job/brooks-automation-customer-support-engineer-mfd-grenoble-area","title":"Customer Support Engineer (m/f/d) - Grenoble Area","company":{"id":58479,"name":"Brooks Automation","domain":"brooks.com","url":"https://alion.io/company/brooks-automation","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":7,"ghost_share":0,"stale_share":0.857,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["France","Italy","Germany"],"countries":["FR","IT","DE"],"hiring_countries":["FR"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":67000,"period":"year","method":"role_country_seniority_unknown","sample_n":183},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T00:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-22T04:43:46Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Brooks is a leading provider of automation solutions with over 40 years of experience in the semiconductor industry, offering precision robotics, integrated automation systems, and contamination control solutions that empower chip manufacturers worldwide. Our product portfolio includes a range of automation solutions, including robots, vacuum systems, and atmospheric robots for semiconductor manufacturing (www.brooks.com).\nAre you looking for a place where you can be part of a transformation? Join us at Brooks Automation and be a part of a dynamic organization that is shaping the future of technology.\nCustomer Support Engineer (m/f/d) - Grenoble AreaJob Description\nWe Are Brooks.\nBrooks supplies best-in-class automation solutions for semiconductor manufacturing and related markets.\nBrooks are looking for a Customer Support Engineer (m/f/d) who will act as the frontline element of the customer relationship for Brooks customers, being the key to ensure product line performance at relevant customer sites.\nIf you have a technical education along with practical work experience in the field of automated technology, a practical and self-driven approach, excellent communication and interpersonal skills, with ambition to progress within a global company, this could be the role for you!\nYour Responsibilities.\nPerforms on-site servicing, corrective maintenance, installation and qualification of company product(s), primarily in cleanroom environments.\nConducts test procedures to ensure proper product performance, and diagnoses problems at installation.\nImplements upgrades and hardware/software change orders.\nTrouble-shoot complex technical hard-ware and software issues at customer sites and liaise with the Brooks factory to resolution.\nProvides technical support / remote technical support to customers on operational or maintenance aspects of system equipment.\nServes as customer contact on technical and service-related problems.\nCompletes appropriate reporting to ensure traceability of Problem Statements, Resolutions Summaries and Corrective Actions. As well as ensuring accurate input to enable Escalation triggers and analysis of Product Non-Conformance trends and Utilization.\nConcentration is on-going customer support.\nYour Experience and Qualifications.\nIdeally Degree qualified, or Diploma in higher education within a Technical discipline.\nElectromechanical skills and troubleshooting expertise.\nExcellent interpersonal, communication and influencing skills (written, oral) using business-friendly and user-friendly language.\nA natural problem solver with great attention to detail.\nMaintains smart appearance.\nAbility to work independently and as part of European service team.\nSelf-motivated, results-driven, and well organized; able to handle multiple tasks with a clear sense of ownership and priority.\nFull Driving Licence and Valid passport are essential for this role for travel within EU and US for required training and customer support.\nThe job holder will be required periodically to travel internationally including, but not limited to, within Europe and United States of America (Approx. 60% travel).\nYour Rewards.\nIndependent work at an international level.\nEmployee Referral Program\nMental Health & Wellness Benefits\nContinuing education opportunities\nJoin us!\nIf you are competent and like to join a highly motivated team within our successful company, we would be happy to receive your application documents including your availability and your salary expectations.\n#LI-Remote #LI-SS1\nWork Location & Flexibility\nAt Brooks, we aim to foster a collaborative and engaging environment while offering flexibility where possible. Work arrangements may include a mix of in-office and remote work, depending on the nature of the role and business needs. Specific expectations will be shared during the interview process.\nBrooks is committed to fostering a diverse and inclusive workplace and proudly serves as an equal-opportunity employer. We welcome all qualified applicants regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics.\nDiversity enhances our innovative capabilities and strengthens our ability to serve our customers and communities effectively. At Brooks Automation, we celebrate the unique experiences and perspectives each individual brings, believing they are essential to our collective success. Join us in building a workplace where every team member is valued and can thrive.\nFor applicants with disabilities requiring accommodations, don't hesitate to get in touch with  or call +1 (978) 262-2400 to discuss your needs.\nReview EEO Law & EEO Statement.","description_format":"text","description_chars":4781,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"France","iso":"FR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Robotics","Semiconductor Equipment"],"lifecycle":[{"event":"open","at":"2026-10-14T09:44:50Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":10,"expected_fill_days":38,"reasons":["conf:25","velocity","win:early","comp:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/brooks-automation-customer-support-engineer-mfd-grenoble-area","json_url":"https://alion.io/job/brooks-automation-customer-support-engineer-mfd-grenoble-area.json","meta":{"generated_at":"2026-10-23T07:11:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"search","counted_by":"address","units_charged":0,"used_today":0,"day_limit":null,"remaining_today":null,"minute_limit":null,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58479},"rest":"https://alion.io/mcp/rest/get_company?id=58479"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbrooks-automation-customer-support-engineer-mfd-grenoble-area"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbrooks-automation-customer-support-engineer-mfd-grenoble-area"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbrooks-automation-customer-support-engineer-mfd-grenoble-area"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/brooks-automation-customer-support-engineer-mfd-grenoble-area\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbrooks-automation-customer-support-engineer-mfd-grenoble-area"}]}