{"id":1139275,"url":"https://alion.io/job/brooks-running-it-infrastructure-and-operations-technician-emea","title":"IT Infrastructure and Operations Technician EMEA","company":{"id":4335,"name":"Brooks Running","domain":"brooksrunning.com","url":"https://alion.io/company/brooksrunning","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":79,"open_postings":7,"ghost_share":0,"stale_share":0.857,"repost_share":0,"time_to_fill_p50_days":44,"computed_at":"2026-10-17T05:46:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Amsterdam, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":76000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Service Desk","optional":false},{"name":"Tanium","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-06-03T05:37:05Z","employer_posted_date":"2026-06-03","last_verified_at":"2026-10-18T22:56:21Z","board_verified":true,"closed_at":null,"days_open":137,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":136},"description":"Who We Are:\nAt Brooks, we believe movement is the key to feeling more alive. That’s why we’re driven to create gear and experiences that take people to the place that makes them feel more alive - whether it’s a headspace, a feeling, or a finish line.\nEveryone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation.\nOur brand values help bond us together and drive our success:\nRunner FirstWe act in the best interest of the runner\n\nWord is BondWe do what we say we’ll do \n\nChampion HeartWe give our all in everything we do \n\nThere is no “I” in RunWe stay generous with our humanity \n\nKeep MovingWe find ways to move every day, because joy is kinetic!\n\nWe welcome everyone from every walk of life looking to inspire others through the power of movement - because we’re all moving towards something. Let’s run there.\nYour Job:\nInformation Technology strives for superior support and proactive solutions- remedy the problem before it becomes a problem. As an IT Infrastructure and Operations Technician, you will be part of a global team that is responsible for designing, delivering and supporting client services, applications, software and technology. You will be a first point of contact for all Infrastructure and client facing technologies. You will partner with global engineering teams to install, monitor and remediate critical business infrastructure equipment. You are responsible for working directly with employees throughout Europe to identify business solutions. You will also be a resource for all global IT team members as it pertains to client services delivery and client support. You will be a highly-visible member of the team as you will regularly interact with employees throughout the region.\nA successful IT Infrastructure and Operations Technician will have experience with the entire technology stack - networking, client systems, mobile devices, cloud solutions and technology, servers, virtual systems, applications and programs, account management and provisioning and IT security services. You will be both comfortable working independently and following defined processes and documentation.\nDelivery of the aforementioned solutions must meet technology best-practices, security mandates and both industry and regulatory compliance standards.\nYour Responsibilities:\nResponsibilities (Primary - 65% of time spent)\nPerform first and second level diagnostics; investigating, troubleshooting, and providing resolution to technical issues in a 24x7x365 environment with varying levels of urgency, collaborating with engineers as necessary, ensuring SLAs are met and critical issues managed.\nLead, maintain, and partner with outside teams to enhance services relative to the following client technologies and services:Client deployment solutions\nMicrosoft Active Directory accounts, (provisioning and de-provisioning)\nClient Endpoint Protection Services\nVPN access\nCollaboration and Communication accounts and services (Teams clients and Teams enabled conference rooms, email, CRM, Voice/VoIP)\nClient systems (workstations, laptops, mobile devices, product fulfillment devices,)\nMobile device management\nJira Service Management (ticketing systems)\nContribute ideas and solutions to make technology and processes work better for our customers.\nEnter accurate and current case documentation for all assigned incidents and requests.\nDocument corporate technology assets, standard operating procedures and access request forms.\nOnboard new employees with hardware, peripherals and access\nSourcing new IT services & equipment vendors locally as needed.\nIT equipment and software (client and network) procurement locally\nIT equipment wiping & recycling.\nRepresent the Service Desk in meetings or projects where information or requirement gathering is needed, to ensure the team and end users get what is needed for any new technology or systems.\nManages the intake of new Service Desk work, through project teams.\nIdentify and, where appropriate, develop internal documentation or knowledge for the team &/or our end users.\nPerform other systems administration and service management duties as necessary or assigned to meet the needs of the company.\nEMEA additional responsibilities (35% of time spent)\nResponsible for ensuring effective local, IT related communications specific to IT Infrastructure & Service Desk\nNew Microsoft Teams Rooms setups, or oversight of local vendors as appropriate\nRegional point of contact for all IT equipment onsite (client devices, AV equipment, printers, & network infrastructure)\nRegional point of contact for local Internet service providers. Work directly with CSI team to provide hand-on support and testing for new service turn-ups or service outage troubleshooting.\nLiasian for regional needs for Cloud Services Infrastructure and Workplace Solutions teams\nOn Call availability for local outages or planned IT maintenance\nAdditional travel required to regional offices as needed or planned.\nWork directly with CSI and WPS teams to setup, test &/or troubleshoot network infrastructure equipment (routers, switches, network ports, wi-fi access points, Teams rooms)\n\nQualifications:\nEducational experience to include an Associate’s degree or technology focused program in Information Systems, Computer Science or relevant major. Additional higher education and/or technical certifications a plus!\n2+years of experience supporting IT client and infrastructure technologies in a corporate environment.\nProfessional experience and proven problem-solving skills with:Hardware (Apple, Android, Windows & Windows Mobile)\nMicrosoft Software (Active Directory, Exchange, File & Print Services, Windows OS/Server, Office365 for PCs and Macs)\nEndPoint Anti-virus solutions\nAdobe Software (Reader, CS/Cloud Suite Applications)\nSystem Imaging Creation - SCCM, InTune/Autopilot, Company portal, Tanium\nNetworking Services & hardware (wired and wireless network, print, telephony)\nVPN Access and WAN Services\nVirtual/Server technologies\nEnterprise class LAN services\nHighly developed troubleshooting skills; tenacity and hunger for finding the root cause of a problem.\nExperience working with a variety of personal computing form factors (PCs, Macs, tablets), multi-function print/scan/copy/fax devices, wired and wireless local area networks, remote access via VPN, and IP phone systems.\nCustomer-service focused with the ability to provide an appropriate sense of urgency for troubleshooting and service delivery regardless of time of day or night. Support and solutions are delivered both onsite and remotely.\nExcellent interpersonal skills that inspire and build trust for effective working relationships across the company.\nAbility to read and comprehend technical documents.\nAbility to work independently and as part of a team.\nHave an organized approach to work with attention to detail.\nBe an effective team player; collaborative worker.\nGood, clear and concise written and verbal communication skills; ability to communicate ideas effectively with people who possess varying levels of understanding technology.\nKnowledge of IT Operations and ITIL best practices.\nInnovative self-starter - always looking at improving our processes while also displaying a willingness to dive into the details and help wherever necessary.\nExcellent verbal and written communication skills, demonstrating effective listening through concise, clear verbal and written communication.\nKeen attention to detail in planning, organization and execution of tasks, while still seeing the big picture and understanding how all of the pieces fit together and affect one another.\nAbility to anticipate how a decision made can affect our customers, our partners, our products or other departments’ operations and/or morale; “connecting the dots.”\nDemonstration of innovation and initiative - always looking to improve client services delivery and assist wherever necessary.\nPassionate participation in Brooks’ sports activities a plus, overridden by the ability to understand and empathize with the runner to develop loyal, engaging relationships with our customers and the Brooks community.\nEmbraces and lives the Brooks values!\nSome travel within Europe will be 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