{"id":4008642,"url":"https://alion.io/job/brooksource-product-owner-customer-identity-access-management","title":"Product Owner – Customer Identity & Access Management","company":{"id":2385307,"name":"Brooksource","domain":"brooksource.com","url":"https://alion.io/company/brooksource","size_band":"201-500","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Product","role_family":"Product","seniority":"senior","employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Charlotte, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Auth0","optional":false},{"name":"Jira","optional":false},{"name":"Okta","optional":false},{"name":"Ping Identity","optional":false},{"name":"Scrum","optional":false}],"status":"closed","first_seen_at":"2026-11-10T08:38:41Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T21:31:06Z","board_verified":false,"closed_at":"2026-11-10T21:31:06Z","days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Product Owner - Customer Identity & Access Management (CIAM)\nCharlotte, NC\nHybrid role (3 days onsite, 2 days remote)\n$55 – $65 per hour\n6-month contract with strong potential for extension or full-time conversion\nABOUT THE ROLE\nOur client, Brooksource, is seeking a Product Owner to lead critical Customer Identity and Access Management (CIAM) initiatives across consumer-facing digital platforms. In this hybrid role based in Charlotte, NC, you will serve as the primary owner of a dedicated Agile squad backlog, collaborating closely with business stakeholders, technology, and engineering teams to deliver secure and seamless digital access solutions. You will play a pivotal role in translating business needs into actionable requirements, facilitating Agile ceremonies, and ensuring the delivery of CIAM capabilities that enhance both customer experience and security. This position is ideal for a Product Owner who thrives in a fast-paced environment, enjoys managing priorities across multiple stakeholders, and excels at bridging business and technology teams. The role is offered as a 6-month contract with strong potential for extension or full-time conversion. Standard business hours (Monday-Friday) and a business casual environment apply. Please note: W-2 only (not compatible with C2C or 1099); candidates must be authorized to work in the U.S. without sponsorship. Applications will be accepted through November 13th, 2026.\nWHAT YOU'LL DO\nPartner with business, technology, product, and engineering teams to define priorities and delivery objectives for CIAM initiatives.\nOwn and manage the product backlog for a dedicated Agile squad, ensuring work is appropriately prioritized and aligned with business goals.\nWrite, refine, and maintain user stories, acceptance criteria, and functional requirements within Jira.\nLead backlog refinement sessions and facilitate sprint planning, backlog grooming, and cross-functional product discussions.\nServe as the primary liaison between business stakeholders and technical delivery teams, clarifying requirements and removing roadblocks.\nSupport initiatives related to customer identity and access management, including customer registration, onboarding experiences, authentication, authorization, and identity lifecycle management.\nTrack product progress, dependencies, risks, and delivery milestones, ensuring timely and effective delivery.\nParticipate in user acceptance testing (UAT) and validate that delivered functionality meets business requirements.\nLeverage stakeholder feedback, metrics, and business outcomes to drive continuous product improvement.\nCollaborate with stakeholders across business, product, technology, security, and operations teams to ensure cohesive delivery.\nMaintain visibility into delivery progress, dependencies, risks, and milestones while helping Agile teams execute effectively.\nDeliver CIAM capabilities that improve customer access experiences, security, and operational effectiveness.\nWHAT YOU BRING\n5+ years of experience as a Product Owner, Business Analyst, Product Manager, or related role.\nDirect experience supporting Customer Identity and Access Management (CIAM) initiatives.\nExperience owning and prioritizing Agile product backlogs for delivery teams.\nProficiency with Jira and Agile/Scrum methodologies.\nExperience writing user stories, acceptance criteria, and business requirements.\nExperience facilitating backlog refinement, sprint planning, and other Agile ceremonies.\nExperience gathering requirements and translating business needs into actionable deliverables.\nExperience working closely with software engineering teams and technical stakeholders.\nStrong organizational, communication, and stakeholder management skills.\nStrong analytical and problem-solving capabilities.\nExperience with identity and access management platforms (e.g., Okta, Ping Identity, ForgeRock, Auth0) (preferred).\nExperience supporting customer-facing digital products and platforms (preferred).\nUnderstanding of authentication, authorization, single sign-on (SSO), multi-factor authentication (MFA), and identity lifecycle management (preferred).\nExperience within banking, financial services, fintech, or other highly regulated industries (preferred).\nExperience supporting enterprise digital transformation initiatives (preferred).\nWHAT'S IN IT FOR YOU\nOpportunity to lead high-impact CIAM initiatives in a dynamic, fast-paced environment.\nHybrid work schedule with a business casual environment.\nPotential for contract extension or full-time conversion.\nCollaborative culture with cross-functional teams.\nProfessional growth in digital security and access management.","description_format":"text","description_chars":4664,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing","IT Staffing & Staff 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