{"id":1325421,"url":"https://alion.io/job/brown-brown-application-support-analyst","title":"Application Support Analyst","company":{"id":1779108,"name":"Brown & Brown","domain":"bbrown.com","url":"https://alion.io/company/brown-and-brown","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":16,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":10,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Plano, United States","United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":28,"max":29,"currency":"USD","period":"hour","gross":null,"usd_annual":58000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ITIL","optional":false},{"name":"Scrum","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-09-09T00:00:00Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-10-01T16:46:55Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.\nBrown & Brown is seekinganApplication Support Analyst to join our growing team!\nWe’reon the hunt for tech-savvy problem-solvers with a passion for delivering world-class customer service. On our team you will field customer concerns, solve user access issues, manage data errors, support office conversions,assistwith testing software upgrades, and escalate complex issues as needed. Reporting to the Application Support Team Lead, this roleis responsible forensuring thetimelyresolution of business application related issues via phone, chat,email,and in-person support. This position is a hybrid or remote role and can report into any of our 500 offices.\nHow You Will Contribute:\nProvide level 2 support for SaaS and custom-built insurance applications using documented procedures and available support tools.\n\nProvide world class customer service through chat, email,phone,and in-person teammate interactions.\n\nEffectively interact and clearly communicate with teammates within multiple levels and departments of the organization, to support the effective and efficient use of the Retail Division’s business applications.\n\nAble to follow and execute upon standard operating practices and procedures.\n\nDemonstrates working knowledge in multiple applications supported by the department.\n\nEscalates complex issues toappropriate businessunits and technical teams as needed.\n\nLeverages applicationexpertiseto troubleshoot, problem solve and offer solutions.\n\nSupport application conversion and implementation projects.\n\nChampions information security best practices through educating support customers and following access standards for business applications.\n\nInfrequent travel to offices for onsite support, conferences, and meetings. Up to ~5%.\n\nSkills & Experience to be Successful:\nAssociate degree, technical certification, or equivalent experience.\n\nFoundational knowledge of Microsoft technologies (M365, O365, SharePoint).\n\n1-2 years of experience in customer service, technical support, application support, or insurance.\n\nPreferred\nBachelor’s degree in computer science or equivalent experience.\n\nFoundational knowledge of the insurance industry.\n\nExperience providing technical support for SaaS applications.\n\nFoundational knowledge of CRM Software (Dynamics, Salesforce).\n\nExperience in supportinga varietyof business applications in a production environment.\n\nFoundational knowledge of ITIL,Agile,and Scrum frameworks.\n\nGood problem-solving skills for technology-related issues and complex business scenarios.\n\nPay Range\n$28.00 - $29.00 HourlyThe pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.\nTeammate Benefits & Total Well-Being\nWe go beyond standard benefits, focusing on the total well-being of our teammates, including:\nHealth Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance \nFinancial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement \nMental Health & Wellness: Free Mental Health & Enhanced Advocacy Services\nBeyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. \nNot reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.\nRecruiting Vendor Disclosure Statement\nBrown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies (\"Recruiting Vendors\"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.\nThe Power To Be Yourself\nAs an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.","description_format":"text","description_chars":4493,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Insurance Brokers & Agencies"],"lifecycle":[{"event":"open","at":"2026-09-27T02:52:59Z"}],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.287,"p_room":0.28,"age_days":22,"expected_fill_days":10,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":{"stated_usd_annual":58000,"is_top_pay":false},"html_url":"https://alion.io/job/brown-brown-application-support-analyst","json_url":"https://alion.io/job/brown-brown-application-support-analyst.json","meta":{"generated_at":"2026-10-02T01:15:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1451,"day_limit":5000,"remaining_today":3549,"minute_limit":60,"resets_at":"2026-10-03T00:00:00Z"}}}