{"id":1973351,"url":"https://alion.io/job/brown-brown-casualty-liability-claims-handler","title":"Casualty & Liability Claims Handler","company":{"id":1779108,"name":"Brown & Brown","domain":"bbrown.com","url":"https://alion.io/company/brown-and-brown","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":18,"ghost_share":0,"stale_share":0.778,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Finance","role_family":"Finance","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Phoenix, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":75000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":18},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-06T20:14:57Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-18T11:46:52Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.\nLiability Claims Handler\nOffice Location: Basildon\nSalary: negotiable\nHours: 9.00am to 5.00pm with 1 hour lunch break\nHybrid Working - Minimum 3 days in the office\nCompany Overview\nBrown & Brown Claims\nBrown & Brown is the 5th largest intermediary business in the world with over 23,000 teammates and offices throughout the US and Europe. Brown & Brown Claims is the in-house claims team responsible for handling claims on behalf of the international underwriting division. The department manages a diverse portfolio of household, commercial and liability claims, supporting customers from first notification of loss through to settlement while delivering excellent customer outcomes and maintaining strong insurer relationships.\nRole Summary\nPurpose of Role\nReporting directly to the Senior Claims Supervisor, the Liability Claims Handler is responsible for the investigation, validation, negotiation and settlement of Third-Party Property Damage (TPPD) claims arising under combined liability insurance policies.\nWhilst the primary focus of the role is the handling of Third-Party Property Damage claims, the successful candidate will also manage a small allocation of lower-value Personal Injury claims. This will include minor injury and straightforward bodily injury matters, requiring the handler to assess medical evidence, evaluate quantum, consider causation and negotiate settlements in line with insurer philosophy and prevailing claims protocols. An understanding of personal injury claims handling principles is therefore highly desirable and will support effective management of the wider liability portfolio.\nThis is a technically focused claims handling role requiring a strong understanding of liability principles, insurance policy coverage, evidential requirements and litigation risk. The postholder will independently manage a caseload of claims ranging from straightforward incidents through to complex and disputed liability matters involving substantial third-party losses.\nThe Claims Handler will work closely with policyholders, claimants, brokers, insurers, solicitors, engineers, loss adjusters and other stakeholders to ensure claims are resolved efficiently whilst controlling indemnity spend, reducing lifecycle times and protecting insurer interests.\nAccurate and timely maintenance of claim files and management information on the Pro-Claim claims management system is an essential requirement.\nCompany Overview\nDuties & Responsibilities\nManage a portfolio of Third-Party Liability claims from first notification through to settlement and closure.\nManage a small portfolio of low-value Personal Injury claims, including liability assessment, review of medical evidence, reserve management and claims settlement.\nReview incident circumstances and determine liability based on available evidence, legal precedent and insurer strategy.\nAnalyse photographs, witness statements, engineering reports, repair estimates, invoices and other supporting documentation.\nConduct detailed liability investigations and identify potential fraud indicators, policy breaches or coverage concerns.\nApply a sound understanding of negligence law, duty of care, causation and contributory negligence principles when assessing claims.\nAssess injury claims in accordance with relevant legislation, claims protocols and insurer handling guidelines.\nNegotiate injury settlements with claimants, representatives and third-party insurers to achieve fair and commercially sound outcomes.\nEnsure all reserves are reviewed regularly and maintained at accurate levels in accordance with claims handling guidelines.\nProactively manage claim lifecycles to minimise unnecessary delays and meet agreed service standards.\nEscalate technically complex, high-value or litigated claims where required.\nEnsure compliance with insurer authorities, delegated claims handling agreements and internal governance requirements.\nMaintain accurate and comprehensive file notes and claim documentation on the Pro-Claim system.\nRespond to incoming correspondence, emails and telephone enquiries within agreed service standards.\nLiaise effectively with suppliers, engineers, loss adjusters and legal representatives to facilitate claim progression.\nIdentify customer vulnerabilities and ensure all customers receive fair treatment in line with regulatory expectations.\nMaintain the company's ethical standards, values and commitment to delivering excellent customer service.\nHours\n9.00am to 5.00pm with 1 hour lunch break\nHybrid Working\nMinimum 3 days in the office\nExperience & Qualifications\nPreferred Qualifications\nCert CII qualification desirable with progress towards Dip CII qualification advantageous.\nMinimum 3 years’ experience handling Third Party Property Damage claims within an insurer, MGA, broker or third-party administrator environment.\nPrevious experience handling Personal Injury claims is highly desirable. Working knowledge of bodily injury claims, medical reporting, causation principles and quantum assessment would be advantageous.\nSkills Required\nStrong understanding of Third-Party Property Damage claims handling processes.\nUnderstanding of Personal Injury claims handling processes and relevant claims protocols.\nAbility to assess liability and causation in both property damage and low-value bodily injury claims.\nKnowledge of injury claim valuation principles and interpretation of medical evidence.\nAwareness of current market trends and cost drivers relating to liability and personal injury claims.\nExcellent knowledge of liability assessment and negligence principles.\nAbility to reserve accurately and understand the financial impact of claims decisions.\nCompetent user of claims management systems and Microsoft Office applications.\nTeammate Benefits & Total Well-Being\nAt Brown & Brown Canada, we go beyond traditional benefits by supporting the total well-being of our teammates-physically, financially, and personally. This commitment is reflected in our culture and leadership. In 2026, Brown & Brown Canada. was recognized as one of the Best Workplaces™ in Canada and a Best Workplace™ with Most Trusted Executive Teams by Great Place to Work®, the global authority on workplace culture. These recognitions are based entirely on confidential employee feedback across Great Place to Work Certified™ organizations in Canada.\nOur programs are designed to help you thrive at work and in life.\nHealth Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance\n\nFinancial Benefits: ESPP; Retirement and savings programs, including RRSP with company match, TFSA options\n\nMental Health & Wellness: Free Mental Health & Enhanced Advocacy Services\n\nBeyond Benefits: Increased Stat Holidays & Vacation time, Paid Sick/Personal time, Preferred Partner Discounts and more.\n\nNot reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.\nThe Power to Be Yourself\nBrown & Brown is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our values, we steadfast in providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. Brown & Brown will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact us as soon as possible to make appropriate arrangements.","description_format":"text","description_chars":7706,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Life insurance"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Insurance Brokers & Agencies"],"lifecycle":[{"event":"open","at":"2026-10-06T20:14:57Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; Global Business Mobility: Senior or Specialist Worker","cap_exempt":false,"checked_at":"2026-10-17T06:21:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":41,"band":"fade","label":"Fading","p_open":1,"p_active":0.552,"p_room":0.75,"age_days":12,"expected_fill_days":16,"reasons":["conf:17","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/brown-brown-casualty-liability-claims-handler","json_url":"https://alion.io/job/brown-brown-casualty-liability-claims-handler.json","meta":{"generated_at":"2026-10-19T14:34:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10538,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1779108},"rest":"https://alion.io/mcp/rest/get_company?id=1779108"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbrown-brown-casualty-liability-claims-handler"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbrown-brown-casualty-liability-claims-handler"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbrown-brown-casualty-liability-claims-handler"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/brown-brown-casualty-liability-claims-handler\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbrown-brown-casualty-liability-claims-handler"}]}