{"id":1325373,"url":"https://alion.io/job/brown-brown-client-services-operations-manager-client-engagement","title":"Client Services Operations Manager (client engagement)","company":{"id":1779108,"name":"Brown & Brown","domain":"bbrown.com","url":"https://alion.io/company/brown-and-brown","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":17,"ghost_share":0,"stale_share":0.824,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":78000,"max_usd":141000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":599},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-14T00:00:00Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-13T03:25:17Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.\nAbout the role:\nThe Client Engagement Operations Manager (CEOM) primarily supports the Client Engagement organization by working with Client Services leadership and with internal business partners in managing, aligning, and improving efficiencies, ensuring consistency, and adherence to best practices that meet and exceed SNS business objectives/goals. The CEOM coordinates and manages brokerage RFP processes/deliverables in support of revenue growth opportunities. The CEOM is responsible for monitoring all tasks and deliverables, fielding distribution and service team inquiries and maintaining project plans. Responsibility and accountability of this role requires managing various large internal and client-facing projects including ensuring strong carrier/vendor collaboration.\nCore Responsibilities: include the following. Other duties may be assigned.\nMaintainingin-depth knowledge of various company processes to ensure that the organization performs efficiently, effectively, and within internal compliance standards.\nIn partnership with Sales, Marketing, and Product teams, this role is responsible for all broker RFP activities to ensure bid development responses align with correct and accurate content and all due dates are met timely.\nEstablish strong relationship with Client Engagement leadership, all service teams, all other department leads, and insurance carriers.\nOwns development of the response process to BOR Requests for Proposal (RFP) for the organization, including creation and review, negotiation and refining of responses. Also includes analysis of responses and other data collected through RFP processes to develop best practice recommendations.\nOversee the maintenance of current and future RFP responses, templates, and other tools for the Client Engagement team.\nActs as the primary contact for Client Engagement leadership regarding all aspects of the BOR RFP processes.\nOwns development of the vendor summaries for specific products (Life, Vision, Dental) for the organization, including creation and review, negotiation and refining of RFP and RFI responses. Also includes analysis of responses and other data collected through RFP and RFI processes to develop best practice recommendations.\nOversee the maintenance of current and future templates and other tools for the Client Engagement team.\nActs as the primary contact for Client Services regarding all aspects of the Vendor Management for Life, Vision, Dental and other products as appropriate.\nMarshal the appropriate resources to resolve issues.\nAttend vendor meetings and leadership meetings as requested and serve as an additional source of consultation for the client services organization.\nDemonstrate Group insurance expertise and superior level of knowledge.\nParticipate in vendor summits and client meetings to remain up to date on vendor offerings.\nAnalyze responses to RFP and RFP questions to determine ongoing relevance and updates to processes to ensure content remains relevant.\nPartner with Client Engagement leadership to assist with vendor management.\nAs additional resources are identified, CEOM will act as a liaison between vendors and our Client Services and Product teams.\nIdentify, drive, and implement operational efficiencies strategies, workflows, and processes with various teams within SNS and B&B.\nWork with leaders to design and communicate training which is aligned with identified best practice workflows to support quality and compliance standards.\nProvide project management support to ensure projects have a clear scope, deliverables, and milestones are met to ensure a successful project.\nEnhance alignment, consistency, and appropriate communication while helping create synergies with strategic partners and B&B entities.\nPersuade others into an agreement with sensitive situations while maintaining positive relationships across the organization.\nThis teammate is essential in maintaining clear and frequent communication with all levels within the organization.\nMust also retain SAM role duties for a period of time, including licensing requirements. \nSkills needed:\nLicensing requirements for SAM role\nBachelor’s Degree in a related field; Minimum 7-10 years of experience in the Employee Benefits industry with a focus on process improvement, client services operations and business operational excellence\nExperience in project management or operations preferred\nStrong proficiency with MS Office Suite and Salesforce CRM\nStrong attention to detail with highly developed organizational skills\nStrong analytical skills\nExcellent facilitation and communication skills\nSelf-directed with an ability to execute on our deliverables\nTeammate Benefits & Total Well-Being\nWe go beyond standard benefits, focusing on the total well-being of our teammates, including:\nHealth Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance \nFinancial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement \nMental Health & Wellness: Free Mental Health & Enhanced Advocacy Services\nBeyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. \nNot reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.\nRecruiting Vendor Disclosure Statement\nBrown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies (\"Recruiting Vendors\"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.\nThe Power To Be Yourself\nAs an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.","description_format":"text","description_chars":6378,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Growth opportunities","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Insurance Brokers & Agencies"],"lifecycle":[{"event":"open","at":"2026-09-27T02:52:59Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":132500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.329,"p_room":0.45,"age_days":29,"expected_fill_days":16,"reasons":["conf:2","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/brown-brown-client-services-operations-manager-client-engagement","json_url":"https://alion.io/job/brown-brown-client-services-operations-manager-client-engagement.json","meta":{"generated_at":"2026-10-13T10:17:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15800,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1779108},"rest":"https://alion.io/mcp/rest/get_company?id=1779108"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbrown-brown-client-services-operations-manager-client-engagement"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbrown-brown-client-services-operations-manager-client-engagement"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbrown-brown-client-services-operations-manager-client-engagement"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/brown-brown-client-services-operations-manager-client-engagement\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbrown-brown-client-services-operations-manager-client-engagement"}]}