{"id":1325387,"url":"https://alion.io/job/brown-brown-express-account-specialist","title":"Express Account Specialist","company":{"id":1779108,"name":"Brown & Brown","domain":"bbrown.com","url":"https://alion.io/company/brown-and-brown","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":18,"ghost_share":0,"stale_share":0.778,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort Wayne, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":87000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1345},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-12T00:00:00Z","employer_posted_date":"2026-09-12","last_verified_at":"2026-10-18T11:46:52Z","board_verified":true,"closed_at":null,"days_open":37,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":37},"description":"Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.\nBrown & Brown is seeking an Express Account Specialist to join our growing team in Fort Wayne, IN!\nThe Express Account Specialist is responsible for the management of day-to-day Express business customer service inquiries, both via phone and email. This individual will respond to all Express inquiries with a high-level of professional customer service excellence and within the prescribed response times. This individual operates at a low-to-intermediate skill and knowledge level, under a moderate+ level of supervision by the VP/Express Team Leader depending on individual’s experience to date.\nHow You Will Contribute:\nWork with VP/Express Team Leader and insurance carriers regarding policies, coverages, and acceptability guidelines, with a goal of increasing revenue while safeguarding underwriting profitability.\n\nLearning daily tasks such as certificate issuance and endorsement processing to assist in the overall department workload.\n\nLearn and maintain familiarity with all aspects of the Express online system, including web sales, policy delivery, payments and broker tracking.\n\nProvide, with a positive attitude, a high level of support to brokers and individual customers.\n\nLearn and maintain familiarity with all Express programs, policies, coverages, and acceptability guidelines. This individual serves as a resource to answer policy and coverage questions from brokers and individual customers.\n\nSuccess is measured by the strict adherence to company standards and by the degree of service provided to American Specialty’s clients and qualified brokers.\n\nReview and become familiar with the daily bound report. Identifying acceptable risks and exposures to determine applicants are eligible.\n\nFollow-up on and help/sell to prospects and agents who obtain quotes through Express.\n\nLicenses & Certifications:\nIndiana Property & Casualty license\n\nProfessional insurance designation(preferred)\n\nSkills & Experience to be Successful:\n2+ yearsof property & casualty insurance experience\n\nCollege degree (preferred)\n\nHigh school diploma or equivalent\n\nMust be willing to grow and develop expertise, and also insurance and systems knowledge, to highest level possible.\n\nAttention to detail and accuracy\n\nAbility to meet required response times for all inquiries.\n\nExcellent oral and written communication are key.  Demonstrated listening skills.\n\nKeen problem-solving skills in adapting strategic underwriting direction to specific underwriting issues and business opportunities decisively.\n\nAbility to develop and maintain productive insurer relationships.\n\nExcellent negotiation, organization, and project management skills.\n\nPolished professional with ambition, solid work ethic and ability to effectively work with and alongside people at all levels.\n\nComputer technologies: Microsoft Outlook, Word, Excel and ability to quickly adapt to internal proprietary software programs.\n\nTeammate Benefits & Total Well-Being\nWe go beyond standard benefits, focusing on the total well-being of our teammates, including:\nHealth Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance \nFinancial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement \nMental Health & Wellness: Free Mental Health & Enhanced Advocacy Services\nBeyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. \nNot reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.\nRecruiting Vendor Disclosure Statement\nBrown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies (\"Recruiting Vendors\"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.\nThe Power To Be Yourself\nAs an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.","description_format":"text","description_chars":4608,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Insurance Brokers & Agencies"],"lifecycle":[{"event":"open","at":"2026-09-27T02:52:59Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":132500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.299,"p_room":0.28,"age_days":37,"expected_fill_days":16,"reasons":["conf:17","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/brown-brown-express-account-specialist","json_url":"https://alion.io/job/brown-brown-express-account-specialist.json","meta":{"generated_at":"2026-10-19T16:50:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12749,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1779108},"rest":"https://alion.io/mcp/rest/get_company?id=1779108"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbrown-brown-express-account-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbrown-brown-express-account-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbrown-brown-express-account-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/brown-brown-express-account-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbrown-brown-express-account-specialist"}]}