{"id":1496121,"url":"https://alion.io/job/browning-technical-customer-service-agent-arnold","title":"Technical Customer Service Agent - Arnold","company":{"id":1952464,"name":"Browning","domain":"browning.com","url":"https://alion.io/company/browning-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Arnold, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":69000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":850},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Oracle","optional":false},{"name":"Service Desk","optional":false}],"status":"closed","first_seen_at":"2026-09-24T15:32:01Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-05T16:11:28Z","board_verified":false,"closed_at":"2026-10-05T16:11:28Z","days_open":11,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":11},"description":"Description\nBrowning Service & Distribution Center - Arnold, Missouri\nThe Browning Service & Distribution Center in Arnold, Missouri, is seeking a full-time Technical Customer Service Agent who is passionate about delivering outstanding customer experiences. We are looking for a service-driven professional who thrives on helping people, solving problems, and building lasting customer relationships.\nIn this role, you will serve as the voice of our brand, assisting customers by phone, email, and future online chat support. You will combine exceptional communication skills with product knowledge to ensure every customer interaction reflects Browning’s long-standing reputation for quality and service excellence.\nIf you are patient, professional, solution-focused, and genuinely enjoy helping others, we encourage you to apply.\nWhat You’ll Do\nDeliver exceptional customer service with every interaction, ensuring customers feel heard, respected, and supported.\nRespond promptly and professionally to customer phone calls, emails, and future chat inquiries.\nResolve customer concerns efficiently while maintaining a positive, calm, and solution-oriented approach.\nProvide repair updates and clear explanations regarding service processes.\nOffer maintenance guidance and product education to enhance customer satisfaction.\nRecommend products or services tailored to meet individual customer needs.\nMaintain accurate documentation and follow through on open issues to ensure full resolution.\nContinuously learn and stay current on Browning and Winchester products.\nAdapt to new systems and technologies as needed.\nRepresent the company at consumer and dealer events when required.\nCollaborate with internal teams to ensure seamless service support.\nWhat We’re Looking For\nWe are seeking someone who:\nDemonstrates a strong commitment to customer satisfaction.\nCommunicates clearly, confidently, and professionally, both verbally and in writing.\nCan de-escalate challenging situations with patience and empathy.\nManages multiple priorities while maintaining attention to detail.\nThrives in a fast-paced environment without sacrificing service quality.\nBuilds positive relationships with customers, vendors, and team members.\nWorks effectively both independently and collaboratively.\nMaintains a positive, service-first mindset at all times.\nRequirements\nEducation & Experience\nHigh school diploma or equivalent required.\n1-3 years of customer service experience (call center or service desk experience preferred).\nStrong computer proficiency (MS Office required; Oracle database experience a plus).\nTyping proficiency required.\nHunting and/or shooting experience preferred.\nTechnical and mechanical understanding of firearm functions is beneficial.\nProduct training will be provided.\nWhy Join Browning?\nAt Browning, customer service is more than a department; it’s part of our identity. We value team members who take pride in delivering exceptional experiences and who understand that every interaction matters. This is an opportunity to join a respected brand where your customer service expertise will directly impact customer loyalty and satisfaction.","description_format":"text","description_chars":3155,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Goods","Small Arms","Outdoor & Camping Gear"],"lifecycle":[{"event":"open","at":"2026-09-30T02:15:00Z"},{"event":"close","at":"2026-10-05T16:11:28Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/browning-technical-customer-service-agent-arnold","json_url":"https://alion.io/job/browning-technical-customer-service-agent-arnold.json","meta":{"generated_at":"2026-10-13T02:47:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4356,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1952464},"rest":"https://alion.io/mcp/rest/get_company?id=1952464"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbrowning-technical-customer-service-agent-arnold"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbrowning-technical-customer-service-agent-arnold"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbrowning-technical-customer-service-agent-arnold"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/browning-technical-customer-service-agent-arnold\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbrowning-technical-customer-service-agent-arnold"}]}