{"id":112490,"url":"https://alion.io/job/browserbase-technical-customer-success-manager-tcsm","title":"Technical Customer Success Manager (TCSM)","company":{"id":13605,"name":"Browserbase","domain":"browserbase.com","url":"https://alion.io/company/browserbase","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":140000,"max":160000,"currency":"USD","period":"year","gross":null,"usd_annual":160000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Playwright","optional":true},{"name":"Selenium","optional":true}],"status":"live","first_seen_at":"2026-08-21T22:23:15Z","employer_posted_date":"2026-08-21","last_verified_at":"2026-10-18T00:32:48Z","board_verified":true,"closed_at":null,"days_open":57,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":57},"description":"About Browserbase\nBrowserbase is the platform that enables AI to access the web. We manage headless browser infrastructure for automations that interact with websites, fill out forms, and replicate user actions.\nWe've gone from 0 to Series B in founding vision to power the world's best AI tools and help everyone automate the web.\nAbout the Role\nBrowserbase is excited to hire a Technical Customer Success Manager to own long-term customer relationships while helping teams successfully implement and expand their use of Browserbase.\nYou’ll work closely with Sales, Product, and Engineering to drive adoption, ensure customer success, and shape our customer experience from the ground up.\nAt Browserbase, we’re deeply customer-obsessed. This role is about leading with empathy, building real, long-term partnerships, and helping our customers succeed in meaningful ways.\nKey Responsibilities\nOwn the post-sale lifecycle from onboarding through renewal and expansion\n\nRead code, understand architectures, and debug issues alongside our customers\n\nContinuously improve customer workflows to ensure they’re getting real, measurable value from Browserbase\n\nBuild long-term relationships with technical stakeholders (engineers, product leaders, founders)\n\nPartner with Product and Engineering to communicate customer needs and feedback\n\nDrive product adoption and identify expansion opportunities\n\nProactively identify at-risk accounts and build recovery plans\n\nOwn renewal outcomes end-to-end, including: build the ROI case, navigate objections, and close renewals with or without Sales involvement\n\nCreate customer success processes, documentation, and playbooks that scale\n\nRun quarterly and executive business reviews with technical and business stakeholders\n\nBuild and maintain a multi-dimensional view of account health (usage outcomes, product adoption, relationship sentiment) and act on signals\n\nRepresent Browserbase in technical conversations and at industry events\n\nQualifications\nRequirements\n2+ years of experience in Customer Success, Solutions Engineering, Sales Engineering, or similar roles\n\nStrong technical aptitude: comfortable discussing APIs, infrastructure, and developer workflows.\n\nTrack record of driving retention and expansion in a high-growth environment\n\nRelationship-oriented and excited about long-term customer partnerships and helping customers succeed\n\nSelf-motivated and comfortable operating in an ambiguous, fast-paced startup environment\n\nExcellent communication skills with the ability to speak developer-to-developer\n\nNice to have\nExperience building with web automation and frameworks like Stagehand, Playwright, Selenium\n\nExperience working with developer tools, AI infrastructure, or technical SaaS products\n\nExperience running QBRs or EBRs with executive stakeholders\n\nWhy You Should Join Us\nWorking here means having flexibility and ownership over our brand and product. This is a place to learn a ton, build your brand, and make an impact.\nWe are fully in office 5 days a week in downtown San Francisco. We have a hard working, collaborative culture, and we’re energized by the prospect of Browserbase powering the largest AI applications.\nRead more: Working at Browserbase","description_format":"text","description_chars":3217,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["AI Development Tools","Developer Tools","Web Scraping & Proxy Networks"],"lifecycle":[{"event":"open","at":"2026-08-21T22:23:15Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 5","filings_12m":5,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":152500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.446,"p_room":0.28,"age_days":56,"expected_fill_days":28,"reasons":["conf:0","win:tail","crowd:junior"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":160000,"is_top_pay":true},"html_url":"https://alion.io/job/browserbase-technical-customer-success-manager-tcsm","json_url":"https://alion.io/job/browserbase-technical-customer-success-manager-tcsm.json","meta":{"generated_at":"2026-10-18T03:18:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5237,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13605},"rest":"https://alion.io/mcp/rest/get_company?id=13605"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbrowserbase-technical-customer-success-manager-tcsm"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbrowserbase-technical-customer-success-manager-tcsm"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbrowserbase-technical-customer-success-manager-tcsm"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/browserbase-technical-customer-success-manager-tcsm\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbrowserbase-technical-customer-success-manager-tcsm"}]}