{"id":3074019,"url":"https://alion.io/job/browsers-with-limited-bilingual-customer-support-associate","title":"Bilingual Customer Support Associate","company":{"id":2186393,"name":"Browsers with Limited","domain":"nicoletbank.com","url":"https://alion.io/company/nicoletbank","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycor","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Howard, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":72000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1202},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T10:15:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-23T11:37:17Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employees feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, Iowa, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development.\nThe Customer Support Associate is primarily responsible for providing service on wide range of banking services via telephone and/or internet. Assists in development of customer relationships, including account service and sales.\nAs a Customer Support Associate, you will:\nAnswer incoming calls via the Call Center. Provides guidance directly to customer or determines most appropriate bank contact which to forward the inquiry.\nProvide excellent service to customers and co-workers by phone including actively promoting and selling additional bank products and services.\nAssist customers with online and mobile banking, debit and credit cards, account inquiries and transfers and various other financial service aspects.\nAssist internal customers with various network and software password resets and functionality.\nMaintain positive attitude while promoting products, services, and functions in fast-paced, multi-faceted environment.\nActively engage in self-development through participation in meetings, committees, computer-based training, reading periodicals, maintaining product knowledge, etc.\nMaintain and orders department supplies and equipment.\nUphold Nicolet’s philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of Nicolet.\nAbility to understand the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification. A commitment to Nicolet’s policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.\nPerform all other duties as assigned.\nQualifications:\nAbility to communicate effectively in both English and Spanish.\nHigh School diploma or equivalent.\nUnderstanding of banking and related products and services typically acquired through 1-3 years of experience in a bank customer service role.\nMust work both independently and be a team player.\nAbility to sit for prolonged periods on the phone and concentrate visually on a PC.\nPosition requires judgment, tact and on-the-spot decision making.\nEffective verbal and written communication skills and strong interpersonal skills.\nBenefits:\nMedical, Dental, Vision, & Life Insurance\n401(k) with a company match\nPTO & 11 1/2 Paid Holidays\nThe above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position. \nEqual Opportunity Employer/Veterans/Disabled","description_format":"text","description_chars":3559,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Government","Professional Services"],"lifecycle":[{"event":"open","at":"2026-10-22T10:15:00Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["conf:3","wave","velocity","win:early","comp:junior"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/browsers-with-limited-bilingual-customer-support-associate","json_url":"https://alion.io/job/browsers-with-limited-bilingual-customer-support-associate.json","meta":{"generated_at":"2026-10-23T14:35:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21814,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2186393},"rest":"https://alion.io/mcp/rest/get_company?id=2186393"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbrowsers-with-limited-bilingual-customer-support-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbrowsers-with-limited-bilingual-customer-support-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbrowsers-with-limited-bilingual-customer-support-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/browsers-with-limited-bilingual-customer-support-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbrowsers-with-limited-bilingual-customer-support-associate"}]}