{"id":2932503,"url":"https://alion.io/job/bruker-corporation-service-supervisor","title":"Service Supervisor","company":{"id":2978946,"name":"Bruker Cellular Analysis","domain":"brukercellularanalysis.com","url":"https://alion.io/company/brukercellularanalysis","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Zhubei, Taiwan"],"countries":["TW"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":17500,"period":"year","method":"role_country_seniority_unknown","sample_n":14},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AFM","optional":false}],"status":"live","first_seen_at":"2026-10-20T14:59:23Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-31T02:44:57Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Overview\nBruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.\nBruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.\nPlease visit www.bruker.com.\nBruker Nano Surfaces and Metrology \"BNSM\" solutions include atomic force microscopy instrumentation (AFM) and non-contact nanometer resolution solution topography through white light interferometry and stylus profilometry. In addition, the division manufacturers and markets automated X-ray metrology, automated AFM defect-detection and photomask repair and cleaning equipment for semiconductor process control.\nResponsibilities\nThe Service Supervisor position within the service organization is a role of Bruker Nano Surfaces and Metrology \"BNSM\" division. You will be responsible for:\nleading BNSM (X-ray) service team including coordinating install/service-related activities, managing factory escalations and coaching team members; \ncustomer direct post-sale service support including installation, user training, instrument diagnostics/fix, and post-sale applications support. \nAs a senior member of local service team, you will be responsible for delivering world class service to meet local customer and business requirements and share responsibility and accountability for the success of the company, while meeting technical and financial performance targets. You must be customer focused with a strong technical background enabling our customers to maintain their instrument at peak performance and maximize productivity for their intended use case.\nESSENTIAL FUNCTIONS:\n70% service activities including:\nInstall and qualify BNSM (X-ray) instrument, upgrade, and/or accessory including but not limited to:Uncrating instrumentation and interconnection of sub-components and assemblies\nInstrument start-up troubleshooting\nQualification of the instrument and accessories using standard and non-standard customer samples\n\nWork directly with customers to diagnose BNSM (X-ray) instrument issues including but not limited to:Diagnose, research, experiment, test, develop, optimize, communicate, and execute the most efficient solution plan for complex electro-mechanical hardware/software instrument issues\nCreate and maintain record of activity in support database\n\nPreventative maintenance on BNSM (X-ray) instrumentation which can include but not limited to:Basic maintenance and calibration of instrument and accessories\nRe-certification of system using both standard and non-standard samples\n\n30% Management activities including:\nManage local service operation process, and customer satisfaction, including but not limited to:Manage and coach to team members both technical and soft skills\nPrioritize service activities based on urgencies and manpower\nDirect customer interaction to manage customer issues, escalations, satisfaction with service delivered\nImplement business processes to improve efficiency of the team\nEscalation management\nLogistics management\nCustomer meeting and provide on time solution delivery\nAllocate manpower and job assignment for daily operation\nService team technical skill enhancement\n\nQualifications\nTo be successful for this position, you will possess:\nCustomer interaction and training experience\nHands-on experience on BNSM (X-ray) instrumentation \nThe ability to travel both domestically and internationally on short notice (20%)\nMust have & maintain valid driver's\nKnowledge, Skills and Abilities\nCustomer focused, passionate about science and technology, and passionate to enable customers with Bruker technology. Proven excellent analytical capability, theoretical understanding of physics, working knowledge of electronics, mechanics, control systems, computers, networking, and common tooling such as oscilloscope, multi-meter, etc... to be an effective problem solver of complex system, product user, and/or application issues. Proven advanced ability to install, qualify and be a trainer and technical resource that empowers our customers in the use of complex electro-mechanical instrumentation and application modules. Proven ability to provide clear, logical, and effective communication. Proven advanced ability to develop, communicate, implement, and execute assigned project including achieving required deliverables on time.\nEducation Experiences Requirements\nMinimum Bachelor's degree or Master of Science/PhD preferred, in Engineering, Physics, or other scientific degree. Leadership experience highly desired. Semiconductor's experience required. Significant experience in electronics and with high voltage electrical equipment.","description_format":"text","description_chars":5448,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Laboratory Equipment","Scientific & Lab Software"],"lifecycle":[{"event":"open","at":"2026-10-20T14:59:23Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.913,"p_room":0.945,"age_days":9,"expected_fill_days":24,"reasons":["conf:1","urgency","velocity","win:mid"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/bruker-corporation-service-supervisor","json_url":"https://alion.io/job/bruker-corporation-service-supervisor.json","meta":{"generated_at":"2026-10-31T05:21:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7700,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2978946},"rest":"https://alion.io/mcp/rest/get_company?id=2978946"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbruker-corporation-service-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbruker-corporation-service-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbruker-corporation-service-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bruker-corporation-service-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbruker-corporation-service-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2932503}},{"tool":"search_jobs","arguments":{"company":"brukercellularanalysis.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2932503},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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