{"id":2890659,"url":"https://alion.io/job/brunswick-group-technical-support-analyst","title":"Technical Support Analyst","company":{"id":668822,"name":"Brunswick Group","domain":"brunswickgroup.com","url":"https://alion.io/company/brunswickgroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":77,"open_postings":39,"ghost_share":0.308,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":62,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Hong Kong"],"countries":["HK"],"hiring_countries":["HK","SG"],"hiring_countries_total":2,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-20T01:17:35Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-22T19:24:47Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":2},"description":"Opportunity\nWe are looking for a hands-on Technical Support Analyst to provide onsite support for our Hong Kong office and remote support across APAC (Tokyo, Beijing, Shanghai, Hong Kong, Singapore, Sydney). You will work with colleagues, global ICT teams and approved suppliers to resolve issues, support workplace technology and deliver a reliable user experience.\nThis role suits someone who is service-focused, organised and comfortable supporting senior stakeholders, live meetings and colleagues across different locations and time zones.\nAbout the Role\nManage ICT activities for joiners, movers and leavers, including device preparation, access checks, induction and equipment recovery.\nProviding onsite and remote technical support.\nDeliver proactive and discreet support to Partners, Directors and other priority users.\nPrepare and support office meetings, client events and video-conferencing sessions.\nCoordinate local suppliers, support visits, quotations and service escalations.\nPurchase and manage ICT equipment, stock and asset records throughout the device lifecycle.\nSupport APAC offices without dedicated onsite ICT resources, coordinating with local contacts and suppliers when required.\nLog and manage incidents and service requests, maintain clear user communication and escalate risks appropriately.\nContribute to office moves, technology refreshes, service improvements and regional ICT projects.\nFollow information security, data protection and company technology policies at all times\nWhat We’re Looking For\nAt least two years of experience in service desk, desktop support or end-user computing.\nPractical experience supporting Windows 11, macOS, Microsoft 365, Teams, Outlook, OneDrive and SharePoint.\nWorking knowledge of Microsoft Entra ID, Intune and endpoint management; Jamf experience is an advantage.\nExperience supporting laptops, iPhones, printers, meeting-room technology and audio/video conferencing.\nGood understanding of basic networking, Wi-Fi, VPN, TCP/IP, DNS and DHCP.\nExperience with ITSM ticketing, asset management and technical documentation.\nAwareness of information security, phishing, MFA and secure handling of company equipment.\nITIL, Microsoft, CompTIA, Apple or Jamf certification is desirable but not essential.\nOutstanding communication skills in English and, ideally, a regional language.\nAbout Brunswick\nBrunswick is a global advisory firm. We help companies tackle high-stakes issues, navigate complex stakeholder relationships, and deliver high-impact outcomes. \nOur clients value our ability to anticipate, shape, and respond to the key players and forces in the financial and investment arena, regulatory and geopolitical universe, NGO community, workforce and beyond. They rely on us for deep experience, fresh perspectives and original thinking. So, in Brunswick you will find an exceptional range of experience and talent with a rich mix of backgrounds. From the beginning, we have prioritized attracting, developing, and retaining the best professionals in the industry, united by a culture of inclusivity, excellence, and intellectual curiosity.\nFounded in 1987 in London, the firm has organically grown to 27 offices in 18 countries across the Americas, Europe, Middle East, Africa, Asia and Australia. We operate as a “one-firm firm” with no individual profit centers. This allows us to assemble fully integrated, bespoke teams for each client, able to draw on the full resources of Brunswick anywhere in the world. \nBrunswick is an equal opportunity employer. All qualified applicants will be considered without regard to race, religion, color, national origin, gender, sexual orientation, age, disability, pregnancy, genetic information, or any other status protected by applicable law. Please read our Global Privacy Notice to understand how your data is managed.","description_format":"text","description_chars":3837,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Hong Kong","iso":"HK","kind":"country"},{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Management Consulting","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-10-20T02:15:31Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":62,"reasons":["conf:1","velocity","win:early","comp:junior"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/brunswick-group-technical-support-analyst","json_url":"https://alion.io/job/brunswick-group-technical-support-analyst.json","meta":{"generated_at":"2026-10-22T20:31:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4565,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":668822},"rest":"https://alion.io/mcp/rest/get_company?id=668822"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbrunswick-group-technical-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbrunswick-group-technical-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbrunswick-group-technical-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/brunswick-group-technical-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbrunswick-group-technical-support-analyst"}]}