{"id":3158328,"url":"https://alion.io/job/brunt-workwear-customer-experience-representative","title":"Customer Experience Representative","company":{"id":669476,"name":"BRUNT Workwear","domain":"bruntworkwear.com","url":"https://alion.io/company/bruntworkwear","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wilmington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T12:09:25Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-26T09:25:35Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"We’re leading the way in redefining the workwear category. Our mission is to engineer better boots and apparel for our country’s tradesmen and women by working directly with real workers to learn what they actually need to execute their jobs.\nThe BRUNT team is not only devoted to improving on the old workwear standards, but we’re also creating a community that tradesmen and women can call their own. From our weekly hangouts at the BRUNT Garage, to hosting events across the country, we’re all about getting boots on the ground and building something real with the BRUNT crew.\nWhat You’ll Do: \nIn this role, you serve as a brand ambassador for BRUNT. Your focus goes beyond resolving issues, you are responsible for creating exceptional customer experiences and fostering loyal, long-term relationships. Success in this role requires a deep understanding of customer needs, a commitment to exceeding expectations, and a passion for delivering outstanding service. This is a non-exempt, hourly position.\nYou should be: \nPassionate about people \nEmpathetic\nA natural problem solver\nA great communicator\nFlexible\nHonest and accountable\nHow You’ll Do It:\nCore Responsibilities\nEngage with customers across all channels while consistently managing a designated ticket volume, which may fluctuate based on business demand. \nConsistently meet or exceed departmental performance metrics, including Customer Satisfaction (CSAT) goals, response time expectations, and efficiency standards.\nDevelop and maintain expert-level knowledge of BRUNT's product portfolio, leveraging that expertise to confidently guide customers toward the products that best fit their needs.\nAnalyze customer feedback trends, provide insights, and recommend solutions to the CX Leadership team to reduce customer effort and enhance team effectiveness.\nBuild a strong understanding of company policies, procedures, and workflows while remaining adaptable and empowered to make customer-focused decisions that align with BRUNT's values.\nSchedule & Availability\nInitial Training: Monday-Friday, 9:00 AM-5:30 PM ET.\nRegular Schedule: Monday-Friday, 10:30 AM-7:00 PM ET, following the completion of initial training.\nHoliday Coverage: Flexibility to support business needs during the Black Friday and holiday season, including planned coverage on the Saturday following Thanksgiving.\nThere is a requirement to report to BRUNT HQ in Wilmington, MA, four days per week, Monday-Thursday.\nWhat You Need to Succeed:\nExperience in customer service role, examples: retail environment, in-person / face-to-face service, call-center or remote communication\nProven ability to drive amazing customer experiences as reflected in consistently positive customer feedback and timely responses that meet department SLAs \nExperience navigating and resolving customer issues with composure and professionalism\nStrong written and verbal communication skills\nTechnical proficiency managing multiple platforms while working with customers\nExcellent organizational skills with the ability to multitask and prioritize\nHighly collaborative\nPositive attitude and ability to take ownership of tasks\nReliable transportation to the BRUNT HQ in Wilmington, MA, four days per week, Monday-Thursday.\nIn accordance with applicable salary transparency laws, we are providing the good-faith salary range for this position. This range reflects the base salary that we reasonably expect to pay for this position at the time of posting. The actual compensation offered will depend on factors such as qualifications, experience, skills, and budget.\nBenefits & Perks:\nHealthcare: Comprehensive medical, dental, and vision insurance options.\n\nRetirement: 401(k) plan with Company Match.\n\nPaid Time Off: 15 days of PTO, plus 11 paid holidays and sick leave.\n\nIncentives: Performance-based bonus eligibility and Equity if applicable.\n\nThe anticipated salary range for this role is:\nCompensation\n$24—$26 USD\nNo matter what experience you have within our industry we encourage you to apply. At BRUNT, we believe that a strong crew is assembled with people from different backgrounds. \nWe look for individuals who thrive on challenges, will be passionate about our brand, and believe that teamwork is necessary for success. Show us how your experiences have shaped you and how you can contribute to BRUNT. We can’t wait to hear from you!","description_format":"text","description_chars":4356,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Footwear","Workwear & Uniforms"],"lifecycle":[{"event":"open","at":"2026-10-23T15:13:28Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":30,"reasons":["conf:0","win:early"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/brunt-workwear-customer-experience-representative","json_url":"https://alion.io/job/brunt-workwear-customer-experience-representative.json","meta":{"generated_at":"2026-10-26T10:00:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13552,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":669476},"rest":"https://alion.io/mcp/rest/get_company?id=669476"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbrunt-workwear-customer-experience-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbrunt-workwear-customer-experience-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbrunt-workwear-customer-experience-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/brunt-workwear-customer-experience-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbrunt-workwear-customer-experience-representative"}]}