{"id":1888186,"url":"https://alion.io/job/bryantstratton-financial-aid-customer-service-representative","title":"Financial Aid Customer Service Representative","company":{"id":2318369,"name":"BryantStratton","domain":"bryantstratton.edu","url":"https://alion.io/company/bryantstratton","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"C","score":66,"open_postings":59,"ghost_share":0.559,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":45,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":46,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":92000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-28T18:47:59Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-21T00:53:46Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":21},"description":"Bryant and Stratton College Online Education Campus is growing here in Orchard Park!\nPositionSummary:\nThe Financial Aid Customer Service Representative will ensure excellent customer service skills in every interaction through inbound and outbound calls. During award letter delivery, the incumbent will review financial aid student files for accuracy and identify necessary adjustments. The position will provide support to the financial aid team to ensure policy and compliant procedures are adhered to. This position is best suited for someone who prefers a fast-paced environment, adapts to change, is detailed, highly organized and actively engaged with students.\nEssential Duties and Responsibilities:\nAward Letter Review: Counsels prospective and current students and/or parents regarding financial aid, including a review of financial aid package.\nPhone Metrics: Meet or exceed established phone goals for inbound and outbound dials for each session/semester.\n Customer Service: Handle inbound inquiries on a variety of FA topics including status of excess loan funds (ELF), Banner inquiries, and verification follow up, providing customers with accurate information and direction to ensure a world-class student experience. \n Documentation and Accuracy: Review documentation for accuracy and forward to appropriate party for necessary adjustments. Documents all transaction in appropriate communication tool (CRM, Banner, email, etc.).\nCompliance: Adheres to all Federal, State, and Institutional Financial Aid Guidelines.\nOther duties, responsibilities and activities may change or be assigned at any time with or without notice.\nQualifications:\nAssociate’s degree required\n1-2 years fast-paced customer service experience required in a high-volume setting\nPrior computer experience with a CRM tracking system and Microsoft Office\nExcellent phone skills\nPreferred qualifications:\nBachelor’s degree preferred\nExperience in a call center environment preferred\nFinancial aid experience preferred\nPhysical Demands and Work Environment:\nPosition requires standing or sitting in a stationary position as well as the occasional need to lift, carry, push, and/or move objects up to 10 pounds.\nPosition also requires the use of computer technology/equipment.\nPosition requires the ability to receive information in person and over the telephone.\nPosition requires the ability to convey detailed and important instructions or ideas accurately.\nPosition Status: Non-exempt (eligible for overtime)\nWork Hours: Mon-Fri. Ability to work some evenings and Saturdays; Secondary holidays may be a scheduled work day.\nReports To: Financial Aid Leadership\nLocation: Orchard Park, NY\nSalary Information:\n$46, 000 ($22.12 per hour)\nPlease note that the compensation information is a good faith estimate of the base pay for this position. Information about the total compensation package for this position will be provided during the interview process.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Bryant & Stratton College is an Equal Opportunity Employer.\nAPPLY TODAY!\nAdministrative, Customer Service, Multitasking, Time Management, Stable, Growth and Development","description_format":"text","description_chars":3394,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Professional Services","EdTech Platforms"],"lifecycle":[{"event":"open","at":"2026-10-05T03:34:15Z"}],"visa":[],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.563,"p_room":0.9,"age_days":21,"expected_fill_days":45,"reasons":["conf:2","stale_co","win:mid","comp:junior"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":92000,"is_top_pay":true},"html_url":"https://alion.io/job/bryantstratton-financial-aid-customer-service-representative","json_url":"https://alion.io/job/bryantstratton-financial-aid-customer-service-representative.json","meta":{"generated_at":"2026-10-21T02:29:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3671,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2318369},"rest":"https://alion.io/mcp/rest/get_company?id=2318369"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbryantstratton-financial-aid-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbryantstratton-financial-aid-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbryantstratton-financial-aid-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bryantstratton-financial-aid-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbryantstratton-financial-aid-customer-service-representative"}]}