{"id":1888201,"url":"https://alion.io/job/bryantstratton-quality-assurance-representative","title":"Quality Assurance Representative","company":{"id":2318369,"name":"BryantStratton","domain":"bryantstratton.edu","url":"https://alion.io/company/bryantstratton","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":71,"open_postings":55,"ghost_share":0.491,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":45,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":54000,"max":57000,"currency":"USD","period":"year","gross":null,"usd_annual":57000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-09T17:42:17Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-15T10:06:20Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":35},"description":"Position Title: Quality Assurance Representative, Level 1, Online Education\nPosition Status: Non-exempt\nWork Hours: Mon-Fri. Ability to work some evenings and Saturdays; Secondary holidays may be a scheduled work day.\nReports To: QM Manager\nLocation: Orchard Park, NY\nThe Quality Assurance Representative is responsible for evaluating student and customer interactions to ensure alignment with established quality standards, performance expectations, and College competencies. This position analyzes interaction data to identify trends, risks, and opportunities for improvement, providing actionable insights that support employee development and enhance the overall student experience. Working collaboratively with functional departments, the Quality Assurance Representative communicates findings, supports performance improvement initiatives, and promotes consistency through calibration activities. This role also leverages AI-powered quality management technology to evaluate interactions, generate meaningful reporting, and support the implementation, administration, and ongoing optimization of quality management systems. Strong analytical, communication, and relationship-building skills are essential to success in this position.\nEssential Duties and Responsibilities:\nMonitor and evaluate interactions using established quality standards.\nAnalyze interaction data and identify trends, risks, and opportunities for improvement.\nPartner with functional departments to communicate findings and support performance improvement initiatives.\nSupport calibration activities to ensure evaluation consistency and accuracy.\nSupport the implementation, administration, and optimization of AI quality management technology\nOther duties, responsibilities and activities may change or be assigned at any time with or without notice.\nCollege Competencies:\nAccountability-Takes ownership \nBrand Ambassadorship-Understands our brand and messages it to the students \nEmbracing Change-Adapts to changing circumstances by accepting and responding positively to different ideas and approaches. \nValues-Recognizes the impact of the position on others and acts consistent with BSC core values to ensure positive outcomes \nDelivering Program and College Services-Consistently provides appropriate information and guidance to students, groups, individuals and other stakeholders so that appropriate choices and decisions are made \nManages/Organizes Priorities -- Takes initiative and utilizes resources to insure priorities are met in a timely manner and corrects problems as they arise. \nOutcomes Oriented - Makes efficient use of time and resources to achieve successful outcomes. \nKey Competencies and Skills:\nVerbal and written communication skills\nListening skills\nProblem analysis and problem solving\nCustomer service orientation\nOrganizational skills\nAttention to detail\nJudgment\nAdaptability\nTeam work\nStress tolerance\nResilience\nQualifications:\nAssociate’s degree\n1-3 years of directly related experience in a call center environment\nProficient in Excel and other Microsoft Office applications\nPreferred qualifications:\nBachelor’s degree\nExperience with AI quality management software such as Cresta, Observe.ai, or Level AI\nPhysical Demands and Work Environment:\nPosition requires standing or sitting in a stationary position as well as the occasional need to lift, carry, push, and/or move objects up to 10 pounds.\nPosition also requires the use of computer technology/equipment.\nPosition requires the ability to hear conversations and receive information in person and over the telephone.\nBackground Check or Licensing Requirements:\nThis position requires a background check.\nSalary Range:\n$54,000 - $57,000 ($25.96 - $27.40 per hour)\nPlease note that the compensation information is a good faith estimate of the base pay for this position. Information about the total compensation package for this position will be provided during the interview process.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Bryant & Stratton College is an Equal Opportunity Employer.","description_format":"text","description_chars":4297,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Higher Education","Vocational Education"],"lifecycle":[{"event":"open","at":"2026-10-05T03:34:15Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.687,"p_room":0.75,"age_days":35,"expected_fill_days":45,"reasons":["conf:0","win:late","comp:junior"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":57000,"is_top_pay":false},"html_url":"https://alion.io/job/bryantstratton-quality-assurance-representative","json_url":"https://alion.io/job/bryantstratton-quality-assurance-representative.json","meta":{"generated_at":"2026-10-15T11:04:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16982,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2318369},"rest":"https://alion.io/mcp/rest/get_company?id=2318369"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbryantstratton-quality-assurance-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbryantstratton-quality-assurance-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbryantstratton-quality-assurance-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bryantstratton-quality-assurance-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbryantstratton-quality-assurance-representative"}]}