{"id":3975035,"url":"https://alion.io/job/bsi-group-people-operations-senior-associate","title":"People Operations Senior Associate","company":{"id":60307,"name":"BSI Group","domain":"bsigroup.com","url":"https://alion.io/company/bsi-group","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":66,"ghost_share":0,"stale_share":0.848,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-11-10T06:52:35Z"}},"role":"HR","role_family":"HR","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milton Keynes, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T17:44:08Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-11T04:38:32Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"We exist to create positive change for people and the planet. Join us and make a difference too!\nJob Title: People Operations Senior Associate\nLocation: Milton Keynes (Hybrid)\nAbout the role\nWe are looking for an experienced and customer-focused People Operations Senior Associate to join BSI’s People Operations team.\nIn this role, you will deliver high-quality HR operational support within a shared services environment, helping ensure employees and managers receive accurate, timely, and employee-centric support across the full employee lifecycle.\nYou will manage HR processes including onboarding, employee data management, payroll coordination, offboarding, and employee queries, while also acting as a first point of escalation for more complex operational matters.\nThis role also provides day-to-day coaching and support to People Operations Associates, helping drive operational excellence, continuous improvement, and a positive employee experience.\nKey Responsibilities\nDeliver HR services in line with established SLAs, processes, and service standards.\nManage employee lifecycle transactions including onboarding, contractual changes, and offboarding activities.\nMaintain accurate employee records and HR documentation within HR systems.\nRespond to employee and manager queries via shared inboxes, ticketing systems, or HR platforms.\nAct as a first point of escalation for more complex HR operational queries and issues.\nPrepare and validate payroll inputs, ensuring timely and accurate processing.\nRun standard HR data reports and support audit or compliance activities where required.\nProvide first-line support on routine HR policies, payroll, and benefits queries, escalating more complex employee relations matters appropriately.\nSupport administration of local benefits programmes where applicable.\nIdentify opportunities for continuous improvement across People Operations processes and employee experience.\nCoach and support People Operations Associates, helping drive day-to-day operational excellence and development.\nBuild strong working relationships with stakeholders and People team colleagues across the business.\nSupport wider HR projects and operational initiatives as required.\nWhat we’re looking for\nEssential\n5+ years of HR operations, HR shared services, or HR administration experience.\nStrong understanding of HR policies, procedures, and employee lifecycle processes.\nExperience working within HR systems, HCM platforms, or workflow/ticketing systems.\nExperience managing or coaching others against operational KPIs or service standards.\nExcellent organisational skills with strong attention to detail and data accuracy.\nStrong written and verbal communication skills.\nAbility to handle confidential information with professionalism and discretion.\nStrong problem-solving capability and ability to apply sound judgement in a fast-paced environment.\nBusiness English proficiency. \nHighly desirable\nHR qualification or studies.\nExperience within a shared services or global HR operations environment.\nExposure to employee relations triage or payroll administration processes.\nExperience supporting continuous improvement or operational transformation initiatives.\nGrow your career and expand your skills and knowledge. At BSI, we offer opportunities to work across industries and across the globe. You’ll benefit from the different perspectives and experiences of your international colleagues, as well as ongoing training and development.\nWe offer flexible working, as well as 27-days annual leave, paid sick leave, bank holidays, health insurance, life insurance, pension plan with company contribution, car allowance (dependent on role), income protection, paid maternity leave, paid paternity leave, paid parental leave, adoption leave, compassionate leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle.\n*Please note: BSI are unable to provide visa sponsorship for this vacancy\nTogether, we are building an organisation that is ready to meet the challenges ahead. Grow your career as you help us shape what comes next.\nWe exist to have a positive impact. Our people influence international thinking and action on important issues. Our 86,000 customers are based in 193 countries across the globe.\nNow we’re taking on society’s biggest challenges. We’re developing standards and guidelines that will help our customers get to net zero, and we’re defining the way new technologies such as AI impact all our lives.\nWe’re focused on our future - and we’re looking for people who want to grow with us as we take on the challenges of tomorrow. At BSI, you’ll find a workplace where everyone can flourish and thrive, where innovation is encouraged and where learning is part of your everyday. You’ll contribute to work that shapes industries and enhances lives - and you’ll take pride in what you do.\nWe’re looking for passionate people who want to make a difference in a purpose-led organisation. If that sounds like you, apply now. Together, we can help create a better society and a more sustainable world.\nD&I Policy\nBSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization all while having fun doing great work. BSI is a community where everyone can thrive.\nIf you require any reasonable accommodations to be made on account of a disability or impairment throughout out our recruiting process, please inform your Talent Acquisition Partner.\nAbout Us\nBSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.\nToday BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.\nUtilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.\nLiving by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues - from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.\nBSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.","description_format":"text","description_chars":6754,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Annual leave","Flexible schedule","Health insurance","Life insurance","Parental leave"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Management Consulting","Testing, Inspection & Certification","Standards & Industry Bodies"],"lifecycle":[{"event":"open","at":"2026-11-09T17:44:08Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":0,"expected_fill_days":43,"reasons":["conf:6","stale_co","win:early","comp:brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/bsi-group-people-operations-senior-associate","json_url":"https://alion.io/job/bsi-group-people-operations-senior-associate.json","meta":{"generated_at":"2026-11-11T05:16:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6702,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":60307},"rest":"https://alion.io/mcp/rest/get_company?id=60307"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbsi-group-people-operations-senior-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbsi-group-people-operations-senior-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbsi-group-people-operations-senior-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bsi-group-people-operations-senior-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbsi-group-people-operations-senior-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3975035}},{"tool":"search_jobs","arguments":{"company":"bsigroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3975035},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}