{"id":1127249,"url":"https://alion.io/job/bstock-customer-success-manager","title":"Customer Success Manager","company":{"id":669825,"name":"Bstock","domain":"bstock.com","url":"https://alion.io/company/bstock-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-26T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":85000,"currency":"USD","period":"year","gross":null,"usd_annual":85000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-22T19:38:31Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-09-27T01:54:07Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"JOB SUMMARY\nAs a member of the Strategic Account Management team, the Customer Success Manager will own the strategy and GMV performance for B-Stock's scaled seller (client) segment; a large portfolio of longtail and SMB sellers served through an efficient, one-to-many model. You'll define how B-Stock covers and grows this segment, forecast and deliver its GMV, and build the operating model and playbook as we scale. This individual will work in a hybrid function at our Boston office location 2-3 days per week.\nESSENTIAL JOB DUTIES AND RESPONSIBILITIES\nOwn GMV for the scaled seller portfolio: set targets, forecast quarterly, and deliver against the number.\nBuild the coverage strategy and operating model for the segment, and define how it scales as B-Stock moves down-market.\nSegment the book and recommend where to invest for growth, retention, and reactivation.\nDevelop and directly advise sellers on listing, pricing, and recovery strategies (auction, Buy-It-Now, Make-an-Offer) that lift conversion and recovery across the portfolio.\nIdentify and convert growth opportunities; including new inventory, category and geographic expansion; and partner with Sales/BDR on a hunter motion; hand off breakout accounts to dedicated Account Management.\nDesign the scalable engagement programs and automation that power the model, from outreach cadence to self-service.\nReport portfolio health, forecast, and performance to leadership.\nPartner cross-functionally with Account Management, Sales, Marketing, Client Services, and Product to shape the model and influence the roadmap.\nMINIMUM QUALIFICATIONS, JOB SKILLS, AND ABILITIES\n5+ years in account management, customer success, or a seller/revenue role, including direct ownership of a revenue or GMV target.\nTrack record building or scaling a coverage model, book strategy, or growth program.\nStrong commercial and analytical skills - comfortable forecasting and working in Salesforce and a BI tool such as Tableau.\nConsultative and strategic; familiarity with a sales methodology such as SPICED is a plus.\nProven ability to influence cross-functionally and turn strategy into repeatable programs.\nPREFERRED QUALIFICATIONS\nB2B marketplace, recommerce, or e-commerce experience.\nThe pay rate for this role will range between $70,000 to $85,000, per annum. We consider many factors when determining salary offers, such as the applicant’s work experience, education and training, skills, market data, and internal equity.\nEMPLOYEE BENEFITS\nCompetitive compensation packages, including bonus and options\nMedical, Dental, and Vision benefits\nPaid Time Off, telecommuting, and matching 401(K)\nSupport for continuing education\nTeam offsites, social events, and extracurricular activities are a staple\nSnacks, drinks, and the occasional box of donuts\n\nTHE COMPANY\nB-Stock is the world's largest B2B re-commerce platform, connecting sellers and buyers of returned, trade-in, and overstock inventory. Our customers range from today’s top brands and retailers that want best-in-class inventory resale management to tens of thousands of entrepreneurs looking to purchase valuable merchandise for their resale businesses.\nWhile the amount of returned and overstock inventory continues to grow, there is also growing pressure on retailers and consumers to adopt a more circular economy and keep products in use as long as possible. Accordingly, the need for re-commerce solutions - to find products a second life - has never been greater! At B-Stock we’re proud to play a large part in powering resale, reuse, and the circular economy through our platform: annually we sell over 130 million items across all categories and conditions, equating to 400 million pounds of inventory. \nWe believe there is tremendous value in and demand for this inventory - no matter the category, condition, or location. With hundreds of thousands transactions completed annually, B-Stock gives buyers a simple and direct way to buy valuable products directly from retailers and offers sellers a technology-driven replacement for traditional resale methods, while boosting operational efficiency, recovery rates, and cycle time.\nLed by eBay veterans and backed by top investors including Spectrum Equity, True Ventures, and Susquehanna Growth Equity, B-Stock shows no signs of slowing down. Our core values have shaped the company we are today and will continue to drive our success for many years to come.\nFor more information, visit bstock.com/careers/\n\nOUR VALUES\nMake Each Dollar Count \nWhether it’s the recovery amount or a buyer’s budget, money matters to all of our clients. And because each dollar matters to them, it matters to us. \nTake Our Work Seriously, Not Ourselves\nEverything at B-Stock continues to grow - everything but our egos, that is. We’re not afraid to let loose and laugh (often at ourselves). \nDo The Hard Things Today That Will Pay Off Tomorrow\nWe’re willing to sacrifice and endure, fail and adapt to reach our long-term goals. \nUse Trust As The Best Measure Of Success\nThe trust we earn along the way is more valuable than money. Without trust from both our buyers and sellers, our business won’t succeed.\nFind Strength In Numbers\nUse our passion for data to provide value to our customers, improve ourselves, and develop new ways to delight our buyers and sellers.\n\nNo applicant will face discrimination/harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” B-Stock also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at B-Stock.\nWork Authorization required.","description_format":"text","description_chars":5868,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Growth opportunities"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Secondhand"],"lifecycle":[{"event":"open","at":"2026-09-22T22:23:53Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":24,"reasons":["conf:2","win:early"],"computed_at":"2026-09-26T05:45:00Z"},"pay":{"stated_usd_annual":85000,"is_top_pay":false},"html_url":"https://alion.io/job/bstock-customer-success-manager","json_url":"https://alion.io/job/bstock-customer-success-manager.json","meta":{"generated_at":"2026-09-27T02:59:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2748,"day_limit":5000,"remaining_today":2252,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}