{"id":2054327,"url":"https://alion.io/job/bswift-senior-implementation-delivery-lead-2","title":"Senior Implementation Delivery Lead","company":{"id":8031,"name":"bswift","domain":"bswift.com","url":"https://alion.io/company/bswift","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"CT","utc_offset_min":-6,"utc_offset_max":-6},"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":80000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-07T20:42:24Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-13T07:43:10Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Want to be a bswifter? \nAt bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces. \n We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you! \nABOUT US\nbswift is a leading benefits administration company that specializes in providing tailored solutions for our clients. Our mission is to simplify the complex world of employee benefits and deliver exceptional service to our clients. We are seeking a highly motivated and experienced Senior Implementation Delivery Lead to join our growing team and help deliver best-in-class benefits administration software and services to our clients.\nWHAT YOU’LL DO\nThe Senior Implementation Delivery Lead is responsible for helping bswift meet and exceed client expectations throughout the implementation lifecycle. This role serves as a technical and functional subject matter expert, partnering with clients, internal stakeholders, and implementation teams to deliver successful implementations while ensuring a high level of client satisfaction.\nThis position requires strong consulting, project management, client relationship, and leadership skills. The Senior Implementation Delivery Lead proactively identifies risks, drives solutions, manages multiple implementation workstreams, and coaches team members while maintaining excellence in delivery and client service.\nWHAT YOU WILL BE RESPONSIBLE FOR (Essential Functions)\nReasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.\nImplementation Leadership & Client Management\nServe as the bswift technical and subject matter expert during implementation status meetings and other client-facing meetings throughout the implementation process.\nManage client expectations by proactively anticipating challenges, communicating project status, and establishing realistic delivery timelines.\nConsult clients on industry best practices and recommend system and process improvements to support business objectives.\nBuild and maintain strong client relationships while ensuring a positive implementation experience.\nResearch and recommend system enhancements based on client needs and collaborate with Product Managers and Developers on enhancement specifications.\nImplementation Delivery & Project Execution\nOwn and manage multiple areas of client implementations, including but not limited to:System configuration, testing, and auditing\nCOBRA and Direct Bill setup management\nEmployee communications\nVendor integrations\nData conversion and migration activities\nPayroll configuration and implementation activities\n\nMonitor project progress to ensure milestones, deliverables, and deadlines are achieved.\nCollaborate cross-functionally with internal teams to ensure services are delivered accurately, efficiently, and on schedule.\nIdentify project risks proactively and communicate concerns and mitigation strategies to the Implementation Delivery Manager.\nResearch, troubleshoot, and resolve client inquiries related to system functionality, configuration, and process gaps.\nConsulting & Continuous Improvement\nStay current on benefits administration industry trends, emerging technologies, and implementation best practices.\nRecommend improvements to client delivery processes, implementation methodologies, and service models.\nSupport process improvement initiatives that drive operational efficiency and enhanced client outcomes.\nContribute to the continuous improvement of implementation tools, documentation, and standards.\nTeam Leadership & Development\nCoach and mentor Implementation Analysts to support successful project delivery and professional development.\nProvide guidance on implementation best practices, issue resolution, and client communication.\nFoster collaboration, accountability, and knowledge sharing across the implementation team.\nAssist in developing team capabilities and promoting high-quality service delivery standards.\nWHAT YOU NEED TO SUCCEED (Required Education and Experience)\nBachelor’s degree in Business Administration, Human Resources, Information Systems, or a related field.\n5+ years of client relationship management, consulting, and implementation experience.\nCurrent or previous experience with benefits administration platforms, implementation processes, and methodologies.\nProven experience managing complex client implementations and multiple concurrent projects.\nDemonstrated success developing and maintaining strong relationships with clients and brokers.\nSkills & Abilities\nExcellent verbal and written communication skills with the ability to effectively engage technical and non-technical audiences.\nStrong customer service orientation with a commitment to delivering exceptional client experiences.\nStrong organizational skills with exceptional attention to detail and accuracy.\nAbility to work independently and collaboratively in a team environment.\nAbility to navigate ambiguity and make sound decisions in a fast-paced environment.\nStrong analytical and problem-solving skills with the ability to guide others in resolving complex issues.\nAbility to take initiative, demonstrate resourcefulness, and implement innovative solutions while maintaining quality standards.\nAdvanced Microsoft Excel skills, including VLOOKUPs, Pivot Tables, data analysis, and reporting.\nProficiency in Microsoft Office applications, including Word, PowerPoint, Outlook, and Teams.\nStrong leadership, coaching, and mentoring capabilities.\nNICE TO HAVE (Preferred Education and Experience)\nExperience with benefits administration platforms and HR technology solutions.\nPrior experience leading implementation teams or mentoring junior team members.\nKnowledge of COBRA, Direct Bill administration, payroll integrations, and vendor connectivity processes.\nExperience working in a client-facing consulting or professional services environment.\nProject management experience and familiarity with implementation methodologies.\nOTHER DUTIES\nWillingness and ability to travel as business needs require.\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.\nWhy Join bswift?\nAt bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions.\nBenefits of Working at bswift:\nComprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.\nCompetitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.\nRemote first, Office friendly environment! No time to commute? No problem!\nRetirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.\nProfessional Development: Opportunities for career growth, including training and access to resources to support your career progression.\nSupportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.\nEmployee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.\nMake an Impact: At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement. Join us to be part of an organization that is making a meaningful difference in the lives of our clients and their employees.\nSpecific benefit offerings vary by position and may be subject to change.\nStandard working hours are 8am-5pm Central Time, unless otherwise stated in the Job Description. \nIn the spirit of pay transparency, we are excited to share the base salary range for this position is $80,000-$100,000, exclusive of fringe benefits or potential bonuses. If you are hired at bswift, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package!\nAt bswift, our mission is clear: Become the preeminent benefits administrator through exceptional people, innovative technology, and delighted customers. And our values are at the heart of everything we do to accomplish that mission. We Pursue Excellence, Embrace Accountability, Deliver Superior Service, and strive to Be A Great Place To Work. We take pride in having an engaged, collaborative team that goes the extra mile to get the job done right. \n bswift has been regularly named one of Chicago’s Best and Brightest Companies to Work For®, as well as one of the Nation’s Best and Brightest Companies to Work For® year after year. We offer a fun, flexible, and creative environment where you can grow both professionally and personally. \nIf you have what it takes to join our award-winning culture, we’d love to hear from you!","description_format":"text","description_chars":10422,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Professional development","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Human Resources","HR & Recruiting AI","Health Insurance & Benefits","HR & Payroll Software"],"lifecycle":[{"event":"open","at":"2026-10-07T22:56:08Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":30,"reasons":["conf:1","win:early"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":100000,"is_top_pay":false},"html_url":"https://alion.io/job/bswift-senior-implementation-delivery-lead-2","json_url":"https://alion.io/job/bswift-senior-implementation-delivery-lead-2.json","meta":{"generated_at":"2026-10-13T09:31:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14433,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8031},"rest":"https://alion.io/mcp/rest/get_company?id=8031"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbswift-senior-implementation-delivery-lead-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbswift-senior-implementation-delivery-lead-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbswift-senior-implementation-delivery-lead-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bswift-senior-implementation-delivery-lead-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbswift-senior-implementation-delivery-lead-2"}]}