{"id":1202458,"url":"https://alion.io/job/bswift-service-delivery-manager","title":"Service Delivery Manager","company":{"id":8031,"name":"bswift","domain":"bswift.com","url":"https://alion.io/company/bswift","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"CT","utc_offset_min":-6,"utc_offset_max":-6},"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":90000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-09-24T18:30:59Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-12T06:11:12Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Want to be a bswifter? \nAt bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces. \n We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you! \nABOUT US:\nbswift is a leading benefits administration company that specializes in providing tailored solutions for our clients. Our mission is to simplify the complex world of employee benefits and deliver exceptional service to our clients. We are looking for a talented and experienced individual to join our team as the Service Delivery Manager.\nWHAT YOU’LL DO:\nThe Service Delivery Manager is directly responsible for helping bswift meet and exceed client expectations by supporting consumers on our best-in-class software and services. This role partners closely with internal teams and clients to implement, maintain, and optimize client benefit administration sites while ensuring high-quality service delivery, timely issue resolution, and continuous process improvement.\nWHAT YOU WILL BE RESPONSIBLE FOR (Essential Functions):\nReasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.\nClient Site Implementation and Maintenance\nManage and provide technical guidance through the implementation of new client websites.\nContinually update client sites as requirements change, including benefit class matrices, requirements documents, rates, permissions, field options, site text, and open items from implementation question logs.\nTest client sites for quality assurance and track, monitor, and drive resolution of identified issues.\nClient Collaboration and Deliverables\nPartner with bswift teams (product management, development, call center) to meet client deliverables.\nCreate, manage, and obtain client sign-off on Benefits Class Matrices, Requirements, Rates, Permissions, and Implementation Question Logs.\nConfigure systems for annual benefit program changes and client acquisitions.\nExecute non-automated service delivery processes as required.\nResearch and resolve client inquiries related to system and process issues.\nTrain clients on system features and services through presentations and demonstrations.\nSystem Testing and Functionality\nTest new and existing system functionality to ensure accurate client system configuration.\nConduct technical and product demonstrations for new or changing plans, site text updates, and release functionality changes.\nClient Issue Resolution and Communication\nRespond to client questions and concerns regarding bswift products with prompt, research-based solutions.\nTriage client tickets and questions within 24 hours, maintaining ownership from initial contact through resolution.\nProvide clear, professional, and proactive communication to clients throughout the issue resolution process.\nProcess Improvement and Team Collaboration\nDrive continuous process improvements by maintaining a deep understanding of internal systems and workflows.\nLead and create agendas for client meetings, as needed.\nCoach and mentor team members, sharing best practices, new ideas, and customer insights throughout all phases of the product life cycle.\nAdditional Responsibilities\nManage workflows for carrier and payroll feed setup and maintenance.\nSupport sales and marketing activities as required.\nLead special projects as assigned.\nDevelop and implement fulfillment procedures.\nWHAT YOU NEED TO SUCCEED (Required Education and Experience):\nBachelor’s Degree or an equivalent combination of education and experience.\n5+ years of direct client-facing experience and/or associate or analyst experience.\n2+ years of project management experience.\nExperience working within benefits administration, including knowledge of benefit plans, eligibility rules, enrollment processes, and client benefit programs.\nHands-on experience configuring a benefits administration platform, including plan setup, eligibility rules, rates, permissions, and overall site configuration.\nSolid technical background with the ability to understand and configure complex systems.\nProficiency in Microsoft Excel, including VLOOKUPs, Pivot Tables, and basic functionality.\nStrong written and verbal communication skills, with the ability to effectively engage technical and non-technical audiences.\nExceptional analytical and problem-solving skills with the ability to use data strategically.\nDemonstrated ability to work in a fast-paced, ambiguous environment while maintaining high-quality outcomes.\nHigh level of productivity, reliability, and attention to detail.\nPassion for teamwork, client service, and achieving business results through problem-solving.\nNICE TO HAVE (Preferred Education and Experience):\nExperience supporting HR technology or SaaS-based benefits administration platforms.\nExperience working in a professional services or client implementation environment.\nOTHER DUTIES\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.\nWhy Join bswift?\nAt bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions.\nBenefits of Working at bswift:\nComprehensive Health Benefits: Health, dental, and vision plans to support your wellness.\n\nCompetitive Compensation: A package recognizing your skills and contributions, including performance-based incentives.\n\nFlexible Work Environment: Remote-first, office-friendly options.\n\nRetirement Savings Plans: Employer-sponsored programs for financial security.\n\nProfessional Development: Career growth opportunities through training and resources.\n\nSupportive Culture: Collaboration, open communication, and creative problem-solving.\n\nEmployee Wellbeing Initiatives: Mental health, financial planning, and wellness resources.\n\nMake an Impact\nAt bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement. Join us to be part of a team making a meaningful difference in the lives of our clients and their employees.\nStandard working hours: 8 AM - 5 PM Central Time unless otherwise stated.\nIn the spirit of pay transparency, we are excited to share the base salary range for this position is $90,000-$100,000, exclusive of fringe benefits or potential bonuses. If you are hired at bswift, your final base salary will be determined based on factors such as geographic location, skills, education, and experience. We also believe in pay equity and consider internal team equity as part of any final offer. Please note, hiring at the maximum of the range is not typical to allow for continued salary growth. We also offer a generous compensation and benefits package!\nAt bswift, our mission is clear: Become the preeminent benefits administrator through exceptional people, innovative technology, and delighted customers. And our values are at the heart of everything we do to accomplish that mission. We Pursue Excellence, Embrace Accountability, Deliver Superior Service, and strive to Be A Great Place To Work. We take pride in having an engaged, collaborative team that goes the extra mile to get the job done right. \n bswift has been regularly named one of Chicago’s Best and Brightest Companies to Work For®, as well as one of the Nation’s Best and Brightest Companies to Work For® year after year. We offer a fun, flexible, and creative environment where you can grow both professionally and personally. \nIf you have what it takes to join our award-winning culture, we’d love to hear from you!","description_format":"text","description_chars":8620,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule","Growth opportunities","Professional development","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Human Resources","HR & Recruiting AI","Health Insurance & Benefits","HR & Payroll Software"],"lifecycle":[{"event":"open","at":"2026-09-24T21:40:49Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":0.9,"age_days":17,"expected_fill_days":30,"reasons":["conf:0","win:mid"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":100000,"is_top_pay":false},"html_url":"https://alion.io/job/bswift-service-delivery-manager","json_url":"https://alion.io/job/bswift-service-delivery-manager.json","meta":{"generated_at":"2026-10-12T10:17:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15757,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8031},"rest":"https://alion.io/mcp/rest/get_company?id=8031"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbswift-service-delivery-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbswift-service-delivery-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbswift-service-delivery-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bswift-service-delivery-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbswift-service-delivery-manager"}]}