Customer Service Advisor

BT Group • Telecommunications • Broadband • 13 days ago
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Salary
≈ $34k – $89k per year (Estimated)
Location
In office (Merthyr Tydfil)
Visa
Licensed UK visa sponsor

Confirmed on the employer's own hiring board on Oct 19, 2026. First seen by Alion on Oct 7, 2026. BT Group scores A on the Alion truth index.

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Profile match

BT Group

BT Group is the largest telecommunications provider in the United Kingdom, with roots in the electric telegraph company founded in 1846. It runs consumer broadband and mobile through EE, enterprise networking and the Openreach access network. The company employs tens of thousands of engineers and operates one of the biggest research sites in Britain at Adastral Park.
bt.com • HQ: London, United Kingdom • Telecommunications • Broadband • 5000+ employees • Est. 2001
Tech stack of BT Group

EE Merthyr Tydfil Contact Centre - 37.5 Hours per week

Shift pattern:

Monday - OFF

Tuesday - 8:00AM - 5:00PM

Wednesday - 8:00AM - 5:00PM

Thursday - 8:00AM - 5:00PM

Friday - 8:00AM - 5:00PM

Saturday - 9:00AM - 3:00PM

Sunday - OFF

Competitive Salary: Starting at £26,116 rising to £26,738 after 8 months, plus an uncapped monthly commission scheme

  • Online GP: Access to a private GP 24/7 for you and your immediate family
  • Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off
  • Family Leave: Equalised maternity, paternity, and adoption leave - 18 weeks’ full pay and 8 weeks’ half pay in the first year.
  • Huge Discounts: Save on EE & BT products, including mobile and broadband.
  • Career Development: Ongoing support to help you grow your skills and develop
  • Volunteering Days: Paid time off to give back to your local community.
  • Optional Private Healthcare and Dental: Protection for you and your family.

Are you someone who loves connecting with people and making a difference? If you have a warm and engaging personality and enjoy helping others, you could be a perfect fit for the Customer Service Advisor role at EE in Merthyr Tydfil.

At EE, we believe every interaction should be a positive one. You'll engage with customers over the phone, offering support, guidance and helping with any solutions they need. Your role will be all about building relationships and providing exceptional service.

To thrive in this role, you'll need to be empathetic, patient, and dedicated to helping people. Your ability to listen, understand, and build relationships will be key to your success. You'll be the friendly voice that customers rely on for support. We’ll provide all the comprehensive training you need to ensure you can confidently discuss our products and services.

We understand that life is ever-changing. This role offers flexibility, some of the ways we do this is allowing you to schedule your own breaks or bank time to take off so you can go to those events or appointments. We're committed to supporting your success in both your professional and personal life.

Join us for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?

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