{"id":2120136,"url":"https://alion.io/job/bt-group-customer-service-advisor","title":"Customer Service Advisor","company":{"id":51586,"name":"BT Group","domain":"bt.com","url":"https://alion.io/company/bt-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":6,"ghost_share":0,"stale_share":0.167,"repost_share":0,"time_to_fill_p50_days":8,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Merthyr Tydfil, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":89000,"period":"year","method":"role_country_seniority_unknown","sample_n":213},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T00:00:00Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-20T20:21:26Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"EE Merthyr Tydfil Contact Centre - 37.5 Hours per week\nShift pattern: \nMonday - OFF\nTuesday - 8:00AM - 5:00PM\nWednesday - 8:00AM - 5:00PM\nThursday - 8:00AM - 5:00PM\nFriday - 8:00AM - 5:00PM\nSaturday - 9:00AM - 3:00PM\nSunday - OFF\nCompetitive Salary: Starting at £26,116 rising to £26,738 after 8 months, plus an uncapped monthly commission scheme\nOnline GP: Access to a private GP 24/7 for you and your immediate family\nPaid Carer’s Leave: Market-leading carers leave with up to 2 weeks off\nFamily Leave: Equalised maternity, paternity, and adoption leave - 18 weeks’ full pay and 8 weeks’ half pay in the first year.\nHuge Discounts: Save on EE & BT products, including mobile and broadband.\nCareer Development: Ongoing support to help you grow your skills and develop\nVolunteering Days: Paid time off to give back to your local community.\nOptional Private Healthcare and Dental: Protection for you and your family.\nAre you someone who loves connecting with people and making a difference? If you have a warm and engaging personality and enjoy helping others, you could be a perfect fit for the Customer Service Advisor role at EE in Merthyr Tydfil.\nAt EE, we believe every interaction should be a positive one. You'll engage with customers over the phone, offering support, guidance and helping with any solutions they need. Your role will be all about building relationships and providing exceptional service.\nTo thrive in this role, you'll need to be empathetic, patient, and dedicated to helping people. Your ability to listen, understand, and build relationships will be key to your success. You'll be the friendly voice that customers rely on for support. We’ll provide all the comprehensive training you need to ensure you can confidently discuss our products and services.\nWe understand that life is ever-changing. This role offers flexibility, some of the ways we do this is allowing you to schedule your own breaks or bank time to take off so you can go to those events or appointments. We're committed to supporting your success in both your professional and personal life.\nJoin us for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?","description_format":"text","description_chars":2222,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Telecommunications","Broadband"],"lifecycle":[{"event":"open","at":"2026-10-08T23:56:15Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-21T06:25:45+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.472,"p_room":0.45,"age_days":14,"expected_fill_days":8,"reasons":["conf:9","wave","velocity","win:tail"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/bt-group-customer-service-advisor","json_url":"https://alion.io/job/bt-group-customer-service-advisor.json","meta":{"generated_at":"2026-10-21T16:39:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23504,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":51586},"rest":"https://alion.io/mcp/rest/get_company?id=51586"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbt-group-customer-service-advisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbt-group-customer-service-advisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbt-group-customer-service-advisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bt-group-customer-service-advisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbt-group-customer-service-advisor"}]}