{"id":3058495,"url":"https://alion.io/job/bt-group-service-operations-engineer","title":"Service Operations Engineer","company":{"id":51586,"name":"BT Group","domain":"bt.com","url":"https://alion.io/company/bt-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":7,"ghost_share":0,"stale_share":0.143,"repost_share":0,"time_to_fill_p50_days":9,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Debrecen, Hungary"],"countries":["HU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18000,"max_usd":44000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5425},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"MPLS","optional":false},{"name":"Zscaler","optional":false}],"status":"live","first_seen_at":"2026-10-22T05:06:37Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-23T04:29:17Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About BT\nBT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands - including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.\nBT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.\nHaving come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next - simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.\nWe have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.\nAbout the role\nSpecific business area: Service Assurance\nImpact of the role: You will be actively working on network related incidents/service requests ensuring quick resolution of unplanned service interruptions and request implementations supporting smooth running of services offered by BT to our customers.\nLink to strategy: You will be working in incident management in close collaboration with other ITIL functions in alignment with BT Group’s Behaviours.\nWhat you will be doing (Role Accountabilities)\nOwning, leading and driving issues and representing BT during technical conference calls\nHandling technically complex incidents and changes received through ticketing tools, emails and occasionally calls\nBeing responsible for cooperating with internal and external stakeholders and making sure you leave a lasting good impression\nBeing exposed to a variety of internetworking technologies (MPLS, DMVPN, SDWAN, ZScaler, VoIP just to name a few) through supporting complex network solutions\nBeing a crucial part of operating and maintaining worldwide businesses for our customers in the pharmaceutical, manufacturing, automotive industry etc.\nWhat you’ll need to succeed (Skills & Experience)\nSoft skills:\nAbility to meet the customers’ needs in line with the business requirements\nFocusing on the objectives and the required outcomes of the processes while delivering a service\nWorking with a cooperative and positive attitude in a group setting to achieve common goals\nAbility to comprehend and to oversee various aspects of a problem or a situation\nProfessional skills:\nIn-depth understanding of LAN/WAN technologies (CCNA-level knowledge, the certificate is not needed)\nKnowledge of network troubleshooting is required\n1-2 years of experience in technical support is an advantage\nFamiliarity with the following products is an advantage: Cisco, Juniper, Adva, Avaya, Ipanema, Meraki is an advantage\nOther skills:\nEnglish on a fluent level is a must\nEffective communication\nAdditional information:\nHaving the opportunity to learn from senior colleagues/professional trainers\nFinding out whether you are an early bird or a night owl thanks to the weekly rotating shift pattern (flexible working patterns)\nCompetitive salary\nShift allowance\nAdditional benefits\nSmart working (home + office)\nBT Group’s Behaviours\nCustomer First Prioritize customer needs in every decision and action.\nChallengers Challenge the status quo and bring innovative ideas to life.\nCommitted Own outcomes and deliver with integrity.\nClear Communicate openly and simply, ensuring alignment.\nConnected Collaborate across teams to achieve shared goals.\nJoin us at a pivotal moment for BT Business. We are executing a multi-year transformation to restore growth, modernise at scale and unlock new markets beyond connectivity. Our ambition is clear - return to sustainable revenue and EBITDA growth, strengthen our market position, and deliver meaningful shareholder value through disciplined execution and bold reinvention.\nWe are fundamentally reshaping the business - simplifying our portfolio, digitising our customer experience and building market-leading capability across cyber, AI and managed services, all powered by the UK’s leading fixed and mobile networks. This is a shift from a legacy connectivity provider to a modern, solutions-led, AI-first business that can truly differentiate in a competitive and fast-moving market.\nWith execution momentum building and a clear path to growth, the opportunity now is to scale what works, accelerate performance and fully realise our potential. This is about delivering against ambitious financial outcomes while transforming how we operate - creating a business that is simpler, faster, more innovative and easier to do business with.\nIf you want to be part of the team shaping the turnaround of a multi-billion-pound business - and building a stronger, more competitive BT for the future - this is your moment.","description_format":"text","description_chars":5312,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Telecommunications","Broadband"],"lifecycle":[{"event":"open","at":"2026-10-22T05:06:37Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":9,"reasons":["conf:1","velocity","win:early","comp:junior"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/bt-group-service-operations-engineer","json_url":"https://alion.io/job/bt-group-service-operations-engineer.json","meta":{"generated_at":"2026-10-23T11:24:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17286,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":51586},"rest":"https://alion.io/mcp/rest/get_company?id=51586"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbt-group-service-operations-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbt-group-service-operations-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbt-group-service-operations-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bt-group-service-operations-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbt-group-service-operations-engineer"}]}