{"id":1191310,"url":"https://alion.io/job/btisolutions-it-helpdesk","title":"IT Helpdesk","company":{"id":2681149,"name":"btisolutions","domain":"btisolutions.com","url":"https://alion.io/company/btisolutions-2","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Jose, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":29,"max":32,"currency":"USD","period":"hour","gross":null,"usd_annual":64000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"CentOS Stream","optional":false},{"name":"Linux","optional":false},{"name":"Ubuntu","optional":false}],"status":"live","first_seen_at":"2026-09-11T00:00:00Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-09-24T16:52:45Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"IT HelpdeskResponsibilities:\nInstalling and configuring hardware and software components to ensure usability.\nRack and stacking Server, lifting up to 50lb weight.\nTroubleshooting hardware and software issues.\nEnsuring electrical safety standards are met.\nRepairing or replacing damaged hardware.\nUpgrading the entire system to enable compatible software on all computers.\nInstall and configure systems which support infrastructure and/or R&D activities.\nDevelop and maintain installation and configuration procedures.\nPerforming tests and evaluations of new software and hardware.\nProviding support to users and being the first point of contact for error reporting.\nEstablishing good relationships with all departments and colleagues.\nConducting daily backup operations.\nManaging technical documentation.\nOperations and Support\nAsset Management, includes 4 physical asset audits per year\nNeed to track inventory any time\nJOB REQUIREMENTS\n4+ years of experience in computer networks and systems maintenance.\nA+, Linux+, or Cisco Certified Network Associate accreditation advantageous.\nForman deployment experience\nAnsible experience\nRHEL, CENTOS, ROCKY, UBUNTU, and other Linux base OS installation, management, and support\nAsset Management experience\nExcellent written and verbal communication skills.\nGood interpersonal skills.\nAttention to detail.\nGood problem-solving skills. \nPay Range: up to $29 to $32/hour\nBenefits: Medical, dental, and vision insurance; 401(k) retirement plan; paid sick leave; life, accidental death & dismemberment (AD&D), and long-term disability (LTD) insurance; and optional voluntary life/AD&D coverage. Benefits are subject to eligibility and applicable plan terms.\nWhy work at BTI?\nWe’re committed to creating a workplace where employees feel valued, supported, and empowered to grow. Our team benefits from competitive compensation, comprehensive health and wellness offerings, and opportunities for professional development. We are proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status.\nWe comply with all applicable federal, state, and local employment laws, including those related to fair hiring practices, pay transparency, workplace safety, and reasonable accommodations. We are dedicated to maintaining an inclusive environment where everyone has the opportunity to succeed and contribute meaningfully.","description_format":"text","description_chars":2583,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Project Management"],"lifecycle":[{"event":"open","at":"2026-09-24T16:52:45Z"}],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.681,"p_room":0.75,"age_days":13,"expected_fill_days":17,"reasons":["conf:2","win:late"],"computed_at":"2026-09-24T19:00:35Z"},"pay":{"stated_usd_annual":64000,"is_top_pay":false},"html_url":"https://alion.io/job/btisolutions-it-helpdesk","json_url":"https://alion.io/job/btisolutions-it-helpdesk.json","meta":{"generated_at":"2026-09-24T19:00:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}