{"id":1191251,"url":"https://alion.io/job/btisolutions-korean-bilingual-logistics-operations-manager-dir-get","title":"Korean Bilingual Logistics Operations Manager / DIR-GET","company":{"id":2681149,"name":"BTI Solutions","domain":"btisolutions.com","url":"https://alion.io/company/btisolutions-2","size_band":"1001-5000","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Management","role_family":"Management","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ellabell, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":79000,"max_usd":148000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":971},"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-23T00:00:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-21T14:13:38Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"Korean Bilingual Logistics Operations Manager / DIR-GETPosition Summary\nThe Head of SCM Operations Team is the senior on-site leader responsible for the overall management, execution, and performance of SCM operations at the Manufacturing Plant in Ellabell, Georgia.\nThe position has overall responsibility for both 1st Shift and 2nd Shift operations, each shift is led by one Operations Manager and three Operations Supervisors, with the Head of SCM Operations providing overall leadership, direction, performance oversight, and accountability across both shifts.\nThe Head of Operations is responsible for ensuring consistent operational performance throughout the entire daily operating cycle, including effective shift-to-shift communication, staffing, shuttle operations, sequencing, equipment utilization, safety, and customer service. As the senior-most SCM operational leader, this position serves as the primary management contact for plant stakeholders and is responsible for responding to operational issues, customer requests, service disruptions, and escalations involving either shift.\nThe role requires strong operational leadership, customer relationship management, cross-functional coordination, and the ability to maintain consistent performance standards across multiple shifts in a fast-paced automotive manufacturing environment.\nKey Responsibilities\n1. Strategic Leadership & Planning\nDevelop and execute the SCM operations strategy in alignment with goals.\nProvide overall leadership and direction for both 1st Shift and 2nd Shift SCM operations.\nEstablish operating standards, staffing plans, scheduling requirements, and resource allocation across both shifts.\nLead capacity planning, shuttle scheduling, yard planning, and operational design to ensure uninterrupted supply to the assembly line.\nAnalyze anticipated production requirements, transportation volume, staffing needs, and operational constraints and adjust resources accordingly.\nEnsure operational consistency between shifts through standardized procedures, management controls, and effective shift handoffs.\nIdentify and implement process improvements to improve productivity, cost efficiency, scalability, and service quality.\nOversee department budgeting, financial performance, and P&L management.\n2. Multi-Shift Operations Management\nDirect and oversee all SCM operations covering:\no 1st Shift: 6:00 AM - 2:30 PM\no 2nd Shift: 4:30 PM - 1:00 AM\nMaintain overall accountability for operational performance across both shifts.\nProvide leadership and oversight to the Operations Manager and Supervisors assigned to each shift.\nEnsure effective communication and operational handoff between 1st and 2nd Shift management teams.\nEstablish clear escalation protocols to ensure unresolved issues are communicated and addressed without disruption to plant operations.\nDirect all yard, shuttle, switching, staging, and related SCM activities to achieve safe, timely, and error-free service.\nMonitor inbound and outbound material flow and ensure uninterrupted support of manufacturing production requirements.\nEnsure operational readiness, adequate staffing, equipment availability, and proper resource allocation for each shift.\nMonitor daily operating conditions and proactively address staffing shortages, equipment issues, production changes, yard congestion, or other operational risks.\nMaintain leadership visibility across both shifts and provide on-site support as operational and customer requirements dictate.\nEstablish and monitor operational KPIs covering productivity, service performance, equipment utilization, labor efficiency, safety, and customer satisfaction.\nEnsure proper maintenance and utilization of tractors, trailers, yard equipment, and other operational assets.\nManage returnable asset flows, including carts, racks, dollies, and other customer-owned or company-controlled equipment, while maintaining inventory integrity.\n3. Customer & Stakeholder Management\nServe as the senior on-site operational liaison between the company and other plant stakeholders.\nMaintain strong working relationships with customer leadership, production teams, logistics teams, and other operational partners.\nAct as the primary escalation point for significant operational issues occurring during either 1st or 2nd Shift.\nEnsure customer requests, service concerns, production changes, and operational issues are acknowledged and addressed promptly.\nCoordinate with shift Managers to investigate service failures, identify root causes, implement corrective actions, and communicate resolution to the customer.\nLead or participate in daily, weekly, and executive-level customer meetings.\nProvide customers with timely operational updates regarding service performance, manpower, equipment availability, safety, and other significant operational matters.\nEnsure customer commitments and service requirements are consistently communicated to both shifts and executed accordingly.\nIdentify emerging customer requirements and translate them into effective operational plans.\n4. People Leadership & Organizational Management\nLead, mentor, develop, and hold accountable the SCM Operations leadership team.\nThe core shift leadership structure includes 1 Operations Manager and 3 Operations Supervisors per shift\nProvide overall leadership for additional operations staff, coordinators, drivers, and other employees assigned to the department.\nClearly define responsibilities, performance expectations, and decision-making authority for Managers and Supervisors.\nEnsure consistent leadership and application of company policies across both shifts.\nConduct regular management meetings and shift performance reviews.\nDevelop Managers and Supervisors to independently manage daily operations while maintaining appropriate escalation and accountability.\nFoster a culture of accountability, teamwork, professionalism, customer service, safety, and continuous improvement.\nPartner with Human Resources regarding recruiting, staffing, employee relations, performance management, discipline, and workforce planning.\nOversee employee performance reviews, succession planning, and leadership\ndevelopment for key positions.\nEnsure adequate staffing and leadership coverage for both shifts based on operational demand.\n5. Safety & Compliance\nChampion a safety-first culture across all SCM operations and both operating shifts.\nEnsure compliance with applicable OSHA, DOT, CTPAT, company, customer, and plant- specific requirements.\nHold Managers and Supervisors accountable for consistent enforcement of safety requirements.\nMonitor driver and employee compliance with safe work practices, PPE requirements, vehicle operating procedures, and site safety rules.\nOversee safety inspections, audits, training, incident investigations, and corrective actions.\nPartner closely with Safety Department to identify operational risks and implement preventive measures.\nReview accidents, incidents, near misses, equipment damage, and safety violations and ensure appropriate corrective and preventive actions are completed.\nEnsure safety expectations are consistently enforced across both 1st and 2nd Shift operations.\n6. Performance Management & Continuous Improvement\nEstablish measurable KPIs for both shifts and monitor performance against operational targets.\nReview daily and weekly performance metrics to identify service failures, productivity gaps, recurring issues, and improvement opportunities.\nCompare performance between shifts to ensure operational standards are consistently maintained.\nLead root-cause analysis and corrective action processes for recurring service, safety, staffing, or equipment issues.\nDevelop standardized work processes and operational procedures across both shifts.\nLead continuous improvement initiatives focused on safety, productivity, labor utilization, equipment efficiency, customer service, and cost reduction.\nUse operational data and trend analysis to support business decisions and resource planning.\n7. Financial Management & Reporting\nOwn the SCM Operations department P&L and ensure achievement of established financial targets.\nDevelop and manage operating budgets, labor budgets, equipment costs, and other department expenses.\nMonitor labor utilization, overtime, staffing efficiency, maintenance costs, and other controllable expenses across both shifts.\nOversee weekly invoicing, settlements, operational cost validation, and related financial processes.\nIdentify cost-saving and productivity improvement opportunities without compromising safety or customer service.\nProvide executive management with regular reports regarding:\no Operational performance\no Staffing and manpower\no Customer service\no Safety\no Equipment utilization\no Financial performance\no Operational risks\no Corrective actions\no Continuous improvement initiatives\nJob Qualifications & Requirements\nRequired:\nBachelor’s degree in Supply Chain Management, Logistics, Business, or related field\n12+ years of progressive experience in supply chain/transportation/logistics operations\n7+ years in a senior managerial or leadership role within yard, shuttle, or automotive supply chain operations\nDemonstrated experience managing multi-shift operations and front-line management teams.\nStrong experience leading Managers, Supervisors, and large operational workforces.\nStrong understanding of operational KPIs, workforce planning, productivity management, and process improvement.\nDemonstrated customer and stakeholder management experience.\nStrong financial management and P&L experience.\nProven ability to manage complex and time-sensitive operations in a high-pressure environment.\nPreferred:\nMaster’s degree in Supply Chain, Logistics, or MBA\nDirect experience supporting an automotive OEM, Tier 1 supplier, or automotive manufacturing environment.\nExperience in automotive plant logistics, sequencing, shuttle, yard, switching, or material- flow operations.\nCDL-A license and hands-on operational experience in yard/shuttle environments\nQualifications & Skills\nStrong strategic thinking and business acumen.\nExpertise in automotive logistics, yard operations, shuttle operations, sequencing, and material flow.\nDemonstrated ability to lead and coordinate multiple operating shifts.\nStrong customer-facing and issue-resolution capabilities.\nAbility to make sound operational decisions under time-sensitive conditions.\nStrong analytical and problem-solving skills.\nAbility to identify root causes and implement sustainable corrective actions.\nStrong financial management and cost-control capabilities.\nExcellent leadership, communication, negotiation, and interpersonal skills.\nStrong conflict-management and escalation-management skills.\nAbility to build accountability within a multi-level management structure.\nStrong proficiency in Microsoft Office Suite and ERP, TMS, WMS, YMS, or other logistics management systems.\nAbility to thrive in a fast-paced automotive manufacturing environment.\nStrong customer orientation and relationship-management skills.\nFlexibility to support multiple shifts and respond to significant after-hours operational issues when necessary.\nCompensation & Benefits\nCompetitive salary plus performance-based incentives.\nMedical Insurance: 85% company-paid\nDental & Vision Insurance: 80% company-paid\nLife, Short-Term Disability (STD), Long-Term Disability (LTD): 100% company-paid\nPaid Time Off (PTO): 120 hours annually\nSick Leave: 40 hours annually\nPaid Holidays: 11 days annually\nRetirement: 401(k) with 4% of company match\nSalary Range: $100,000 ~ $120,000 / year\nWhy work at BTI?\nWe’re committed to creating a workplace where employees feel valued, supported, and empowered to grow. Our team benefits from competitive compensation, comprehensive health and wellness offerings, and opportunities for professional development. We are proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex (including pregnancy, sexual ori...","description_format":"text","description_chars":12463,"description_truncated":true,"requirements":{"experience_years_min":12,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Korean","level":"Proficiency (C2)","optional":false}]},"benefits":["Health insurance","Professional development","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics"],"lifecycle":[{"event":"open","at":"2026-09-24T16:52:45Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 25 · green card filings: 3","filings_12m":25,"filings_prev_12m":23,"green_card_filings_12m":3,"median_offered_wage_usd":69286,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.42,"p_room":0.35,"age_days":29,"expected_fill_days":13,"reasons":["conf:15","agency","velocity","win:tail","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/btisolutions-korean-bilingual-logistics-operations-manager-dir-get","json_url":"https://alion.io/job/btisolutions-korean-bilingual-logistics-operations-manager-dir-get.json","meta":{"generated_at":"2026-10-22T07:39:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3355,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2681149},"rest":"https://alion.io/mcp/rest/get_company?id=2681149"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbtisolutions-korean-bilingual-logistics-operations-manager-dir-get"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbtisolutions-korean-bilingual-logistics-operations-manager-dir-get"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbtisolutions-korean-bilingual-logistics-operations-manager-dir-get"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/btisolutions-korean-bilingual-logistics-operations-manager-dir-get\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbtisolutions-korean-bilingual-logistics-operations-manager-dir-get"}]}