{"id":1191247,"url":"https://alion.io/job/btisolutions-korean-bilingual-office-admin-entry-level","title":"Korean Bilingual Office Admin - Entry Level","company":{"id":2681149,"name":"BTI Solutions","domain":"btisolutions.com","url":"https://alion.io/company/btisolutions-2","size_band":"1001-5000","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ellabell, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":52000,"max":62000,"currency":"USD","period":"year","gross":null,"usd_annual":62000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"QuickBooks","optional":false}],"status":"live","first_seen_at":"2026-09-23T00:00:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-14T03:19:36Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Korean Bilingual Office Admin - Entry LevelPosition Summary\nThe Admin & Billing (Sr.) Specialist is responsible for supporting daily administrative operations, customer billing processes, driver settlement validation, and operational documentation management for the SCM Operations team.\nThis position plays a critical role in ensuring accurate and timely invoicing, maintaining operational records, validating billing and settlement data, supporting customer reporting requirements, and coordinating administrative activities between Operations, Finance, Customers, and Drivers.\nAt the Senior Specialist level, this position serves as a subject matter resource for billing processes, supports complex customer accounts, assists with process improvements, and helps train and guide junior team members to ensure operational accuracy and efficiency.\n Responsibilities\n1. Billing & Revenue Administration\nProcess daily customer billing and invoicing activities for transportation and logistics services.\nReview and validate PODs, shipping records, dispatch documentation, customer portals, EDI transactions, and supporting billing documents.\nEnsure accurate application of contracted rates, fuel surcharges, detention, demurrage, chassis usage, storage fees, and other accessorial charges.\nEnter, maintain, and verify billing data within Transportation Management Systems (TMS) and internal databases.\nMonitor billing status and proactively resolve missing documentation or unbilled shipments.\nSupport month-end revenue reconciliation and billing close activities.\nServe as the first escalation point for complex billing issues, customer-specific requirements, and invoice discrepancies.\n2. Driver Settlement & Cost Validation\nValidate operational cost drivers including fuel charges, mileage-based billing, and equipment usage fees.\nReview weekly driver settlements for completeness and accuracy.\nValidate mileage, dispatch records, fuel reimbursements, accessorial pay, and settlement adjustments.\nCompile and maintain supporting settlement documentation.\nCoordinate with Operations, Safety, and Payroll teams to resolve settlement discrepancies.\nEnsure settlement submissions are completed accurately and within established deadlines\n3. Administrative & Documentation Support\nMaintain operational records, customer files, contracts, rate sheets, and supporting documentation.\nPrepare operational reports, KPI summaries, billing status reports, and administrative tracking logs.\nAssist with customer onboarding documentation and operational setup requirements.\nCoordinate document retention and compliance with company recordkeeping standards.\nSupport office administrative functions, including scheduling, correspondence, filing, and internal reporting activities.\nAssist management with special projects, audits, and operational reporting requests.\n4. Customer & Cross-Functional Coordination\nCommunicate professionally with customers regarding billing inquiries, documentation requests, and invoice corrections.\nCollaborate with Operations, Dispatch, Customer Service, Finance, and Payroll teams to ensure accurate information flow.\nSupport timely resolution of customer disputes and aging receivables.\nMaintain strong working relationships with internal and external stakeholders.\n5. Process Improvement & System Support\nIdentify opportunities to improve billing accuracy, operational efficiency, and documentation workflows.\nSupport implementation of TMS enhancements, automation initiatives, and process standardization projects.\nAssist with development and maintenance of SOPs, work instructions, and training materials.\nSupport onboarding and training of new Billing and Administrative team members.\nQualifications\n3+ years of experience in billing, invoicing, transportation administration, logistics operations support, accounting operations, or related fields.\nStrong understanding of transportation documentation and billing processes.\nIntermediate to advanced Microsoft Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP, and data analysis functions.\nExcellent organizational skills and attention to detail.\nAbility to manage multiple priorities in a fast-paced transportation environment.\nPreferred\nAssociate’s or Bachelor’s degree in Business Administration, Accounting, Finance, Logistics, Supply Chain Management, or a related field.\nExperience in transportation, logistics, drayage, trucking, intermodal, or supply chain industries.\nExperience with TMS platforms such as Turvo, PCS, McLeod, or similar systems.\nFamiliarity with accounting systems such as QuickBooks, NetSuite, SAP, or equivalent platforms.\nExperience supporting customer billing audits, revenue reconciliation, or operational reporting.\nPay Range: $52,000 - $62,000 / year\nBenefits:\nMedical Insurance: 85% company-paid\nDental & Vision Insurance: 80% company-paid\nLife, Short-Term Disability (STD), Long-Term Disability (LTD): 100% company-paid\nPaid Time Off (PTO): 80 hours annually\nSick Leave: 40 hours annually\nPaid Holidays: 11 days annually\nRetirement: 401(k) with 4% of company match\nWorking Conditions\nStandard workweek: Monday to Friday, 8:00 AM - 5:00 PM\nOccasional support for after-hours as required.\nPrimary work location is Ellabell, GA.\nWork is performed in a professional office environment with frequent interaction with Operations, Drivers, Customers, and Corporate Support teams.\nWhy work at BTI?\nWe’re committed to creating a workplace where employees feel valued, supported, and empowered to grow. Our team benefits from competitive compensation, comprehensive health and wellness offerings, and opportunities for professional development. We are proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status.\nWe comply with all applicable federal, state, and local employment laws, including those related to fair hiring practices, pay transparency, workplace safety, and reasonable accommodations. 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