{"id":1191317,"url":"https://alion.io/job/btisolutions-sap-application-support-specialist","title":"SAP Application Support Specialist","company":{"id":2681149,"name":"btisolutions","domain":"btisolutions.com","url":"https://alion.io/company/btisolutions-2","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Plano, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":62000,"max":92000,"currency":"USD","period":"year","gross":null,"usd_annual":92000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"C#","optional":false},{"name":"Java","optional":false},{"name":"MariaDB","optional":true},{"name":"MS SQL","optional":true},{"name":"Oracle","optional":true}],"status":"live","first_seen_at":"2026-09-11T00:00:00Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-09-24T16:52:45Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"SAP Application Support SpecialistJob Description:\nWe are seeking a qualified SAP Application Support Specialist to provide Tier 1 Voice of Customer (VOC) support for one of our major client, a multinational leader in consumer electronics manufacturing and retail. This role offers the opportunity to apply technical expertise and analytical skills within a global SAP S/4HANA environment, ensuring timely and effective support for business-critical systems.\nThe successful candidate will possess a solid background in software development and an aptitude for analyzing source codes and troubleshooting client issues. While direct SAP experience is preferred, candidates with strong development and problem-solving capabilities are encouraged to apply.\nResponsibilities:\nProvide Tier 1 VOC support to end users operating on the SAP S/4HANA platform.\nInvestigate, analyze, and troubleshoot reported issues, escalating as appropriate to higher support tiers.\nReview source code and system configurations to assist in root cause identification.\nCollaborate with internal IT, SAP functional, and technical teams to ensure effective resolution of incidents.\nDocument all customer interactions, issue details, and resolutions in accordance with established procedures.\nCommunicate technical findings clearly and professionally to both technical and non-technical audiences.\nSupport continuous improvement initiatives aimed at enhancing support efficiency and customer satisfaction.\nRequirements:\nMinimum of Bachelor’s degree in Computer Science, Information Technology, or a related discipline.\nMinimum of 2 years in software development (e.g., VB, C#, Java, or equivalent technologies) required.\nSAP Experience: Exposure to SAP environments (S/4HANA preferred) is not required but preferred.\nExperience with Database modeling with RDBMS (e.g. Oracle, MS SQL, Maria DB, etc.) preferred.\nUnderstanding and experience in system development lifecycle preferred\nDemonstrated ability to interpret and analyze complex source code and technical documentation.\nStrong analytical, diagnostic, and problem-solving abilities required.\nExcellent communication and interpersonal skills, with the ability to interact effectively across teams and client organizations required\nStrong organizational and time management skills, with the ability to prioritize and manage multiple tasks concurrently.\nHigh degree of professionalism, accountability, and customer service orientation required.\nPrior experience in client-facing roles preferred.\nKorean Bilingual\nPay Range: $62,000 to $92,000 per year\nBenefits: Medical, dental, and vision insurance; 401(k) retirement plan; paid sick leave; life, accidental death & dismemberment (AD&D), and long-term disability (LTD) insurance; and optional voluntary life/AD&D coverage. Benefits are subject to eligibility and applicable plan terms.\nWhy work at BTI?\nWe’re committed to creating a workplace where employees feel valued, supported, and empowered to grow. Our team benefits from competitive compensation, comprehensive health and wellness offerings, and opportunities for professional development. We are proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status.\nWe comply with all applicable federal, state, and local employment laws, including those related to fair hiring practices, pay transparency, workplace safety, and reasonable accommodations. We are dedicated to maintaining an inclusive environment where everyone has the opportunity to succeed and contribute meaningfully.","description_format":"text","description_chars":3745,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Korean","level":"Proficiency (C2)","optional":false}]},"benefits":["Professional development","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Project Management"],"lifecycle":[{"event":"open","at":"2026-09-24T16:52:45Z"}],"liveness":{"score":50,"band":"ok","label":"Likely open","p_open":1,"p_active":0.665,"p_room":0.75,"age_days":13,"expected_fill_days":14,"reasons":["conf:4","win:late","comp:junior"],"computed_at":"2026-09-24T21:06:50Z"},"pay":{"stated_usd_annual":92000,"is_top_pay":true},"html_url":"https://alion.io/job/btisolutions-sap-application-support-specialist","json_url":"https://alion.io/job/btisolutions-sap-application-support-specialist.json","meta":{"generated_at":"2026-09-24T21:06:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}