{"id":2341602,"url":"https://alion.io/job/btse-web3-junior-operations-support-associate-mandarin-speaking","title":"[Web3] Junior Operations Support Associate (Mandarin-speaking)","company":{"id":7147,"name":"BTSE","domain":"btse.com","url":"https://alion.io/company/btse","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":83,"open_postings":29,"ghost_share":0.207,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":86,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Malaysia"],"countries":["MY"],"hiring_countries":["MY"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":20000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2616},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2025-09-18T07:24:52Z","employer_posted_date":"2025-09-18","last_verified_at":"2026-10-14T11:38:22Z","board_verified":false,"closed_at":"2026-10-14T11:38:22Z","days_open":391,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":390},"description":"About BTSE:\nBTSE Group is a global leader in fintech and blockchain technology, anchored by three core business pillars: Exchange, Payments, and Infrastructure Development. Serving over 100 corporate clients worldwide, we provide white-label exchange and payment solutions. Our offerings encompass everything from exchange infrastructure hosting and development to custody, wallets, payments, blockchain integration, trading, and more. We are looking for talented professionals in marketing, operations, customer support, and other departments. The roles offered may be on-site, remote, or hybrid, in collaboration with our local partner.\nAbout the Role\nWe are looking for a detail-oriented Junior Operations Associate to strengthen our global service operations. This role is focused on supporting internal workflows, ensuring smooth onboarding processes, monitoring internal case trends, and contributing to efficiency improvements across the team.\nResponsibilities:\nSupport global onboarding and identity verification (KYC) processes by working with internal systems and teams.\nMonitor and analyze service-related cases and issues reported internally, identifying trends and opportunities for process improvements.\nCollaborate with product, compliance, risk, and operations teams to ensure effective handling of platform-related needs.\nAssist in developing and maintaining internal knowledge resources such as FAQs, SOPs, and documentation for new and existing features.\nProvide operational support and perform additional tasks as assigned by the Supervisor.\nQualifications:\nProficient in both verbal and written Mandarin and English; additional languages are a plus.\nStrong interpersonal skills and professional attitude, with a collaborative and proactive mindset.\nAbility to think independently, troubleshoot new problems, and suggest improvements.\nStrong numerical aptitude and analytical thinking skills.\nSelf-motivated and able to work independently while contributing effectively to a team.\nPrior experience in customer service operations, risk management, or related roles in traditional finance or crypto is an advantage.\nWillingness to work on a shifting schedule.\nBachelor’s degree or equivalent qualification is a plus.\nPerks & Benefits\nCompetitive total compensation package\nVarious team-building programs and company events\nAnd many more! Apply and let us tell you more!","description_format":"text","description_chars":2387,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Company events"],"hiring_locations":[{"name":"Malaysia","iso":"MY","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Blockchain & Crypto","Cryptocurrencies","Crypto Exchanges"],"lifecycle":[{"event":"open","at":"2026-10-12T11:26:58Z"},{"event":"close","at":"2026-10-14T11:38:22Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/btse-web3-junior-operations-support-associate-mandarin-speaking","json_url":"https://alion.io/job/btse-web3-junior-operations-support-associate-mandarin-speaking.json","meta":{"generated_at":"2026-10-14T13:59:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17159,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7147},"rest":"https://alion.io/mcp/rest/get_company?id=7147"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbtse-web3-junior-operations-support-associate-mandarin-speaking"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbtse-web3-junior-operations-support-associate-mandarin-speaking"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbtse-web3-junior-operations-support-associate-mandarin-speaking"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/btse-web3-junior-operations-support-associate-mandarin-speaking\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbtse-web3-junior-operations-support-associate-mandarin-speaking"}]}