{"id":2663883,"url":"https://alion.io/job/buckland-customer-service-representative-2","title":"Customer Service Representative","company":{"id":4421205,"name":"Buckland","domain":"buckland.com","url":"https://alion.io/company/buckland-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Laredo, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":50000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1114},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-29T05:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-19T05:32:30Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Buckland is looking for a Customer Service Representative \nWhat you’ll be doing\nThis position is responsible for act as a liaison between company and clients to provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. \nWhat we can offer you\nCompetitive salary, benefits package, and matching retirement plan\nA friendly, collaborative work environment\nOpportunities for professional development & ongoing learning\nA chance to be part of a growing organization\n\nYou will be responsible for\nProvide the highest level of customer service to clients, vendors, and service providers by assisting them with import/export clearance of goods through the applicable border and following up on inquiries pertaining to shipment status.\nAssist with onboarding and administration of new customers, including but not limited to account set up in company system, assisting with inquiries, providing solutions, among others.\nLiaison between intercompany departments with regards to potential client set up and/or inquires.\nApply for and manage all Continuous and Single Transaction Bond activities for our US Northern Border Brokerage Division if applicable. \nReview and prepare orders according to customer requirements and monitor order fulfilment process until transaction is completed.\nIdentify and address opportunity areas to meet customer demands.\nGood written and verbal communication skills.\nApply your skills with Microsoft utilizing programs such as Excel, Word, Teams, and Outlook.\nDemonstrate your meticulous attention to detail by ensuring accuracy and decision making.\nDriven by results working in a fast paced environment. \nMaintain a well-organized calendar to balance meetings, tasks, and future initiatives. \nProvide exceptional customer support by addressing inquiries and resolving issues promptly and effectively.\n\nWhat we need from you\nHigh School Diploma or equivalent.\nMinimum 2 years in custom brokerage or logistics experience.\nIntermediate MS Office knowledge.\nHigh level of organization, time management and attention to detail. \nCompletion of complex entries.\nMexican Legislation in Foreign Trade Business knowledge\nBilingual in Spanish/English\nMust be legally eligible to work for the Company at all times.\nValid Passport and ability and desire to occasionally travel if required to other offices locations in CAD/USA/MX.","description_format":"text","description_chars":2436,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"Spanish","level":"Proficiency (C2)","optional":false},{"language":"English","level":"Proficiency (C2)","optional":false}]},"benefits":["Professional development","Retirement 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