{"id":2663875,"url":"https://alion.io/job/buckland-customer-service-representative","title":"Customer Service Representative","company":{"id":4421205,"name":"Buckland","domain":"buckland.com","url":"https://alion.io/company/buckland-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Laredo, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":50000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1114},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-02T06:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-18T02:47:45Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Customer Service Representative\n\nOur Vision\n\nBuckland customers trust us to simplify the complex world of Customs and Logistics by bringing together innovative and customer focused people, processes, and technology. In doing so, we strive to drive the success of all Customers and Stakeholders.\nThe Role\n\nThis position is responsible for act as a liaison between company and clients to provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. \n\nKey Responsibilities\nTo provide the highest level of customer service to clients, vendors, and service providers.\nAssist with onboarding and administration of new customers, including but not limited to account set up in company system, assisting with inquiries, providing solutions, among others.\nLiaison between intercompany departments with regards to potential client set up and/or inquires.\nApply for and manage all Continuous and Single Transaction Bond activities for our US Northern Border Brokerage Division if applicable. \nAssist clients with import/export clearance of goods through the applicable border.\nFollow up with client inquiries pertaining to shipment status in a prompt, efficient and professional manner.\nReview and prepare orders according to customer requirements and monitor order fulfilment process until transaction is completed.\nIdentify and address opportunity areas to meet customer demands.\nOther responsibilities as assigned.\nLeadership Responsibilities\nN/A\n\nJob Details\n\nReports to Team Leader\nPermanent\nOperations\nFull-time/Part-time\nUS, MX\nRemote/Hybrid/Office\nRequired Qualifications and Experience\nHigh School Diploma or equivalent.\nCCS Designation (US NB and CND only).\nMinimum 2 years in custom brokerage or logistics experience.\nIntermediate MS Office knowledge.\nHigh level of organization, time management and attention to detail. \nCompletion of complex entries.\nMexican Legislation in Foreign Trade Business knowledge (US SB, MX only).\nBilingual in Spanish/English (US SB only).\n\nPhysical Demands\nOccasionally bend, squat, kneel, reach above shoulder, and frequently sit, handle objects 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