{"id":2663891,"url":"https://alion.io/job/buckland-it-support-specialist","title":"IT Support Specialist","company":{"id":4421205,"name":"Buckland","domain":"buckland.com","url":"https://alion.io/company/buckland-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Laredo, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":69000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":475},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Office","optional":false},{"name":"MS SQL","optional":false},{"name":"PowerShell","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-14T04:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-19T17:43:44Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"Buckland is looking for an IT Support Specialist \n\nWhat you’ll be doing\nThis position is responsible for following ITIL/ITSM best practices, to identify, resolve issues and deliver improvements. The IT Support Specialist will engage with lines of business and teams to prioritize and complete service requests and support incidents and internal and external OLA’s and SLAs are met. IT Support Specialist are involved in remote and onsite support, documentation, constructing reference material, and provide trainings as necessary.\n\nWhat we can offer you\nCompetitive salary, benefits package, and matching retirement plan.\nA friendly, collaborative work environment.\nOpportunities for professional development & ongoing learning.\nA chance to be part of a growing organization.\n\nYou will be responsible for\nField incoming helpdesk requests from end users via ticketing system, phone or in person.\nInstallation, monitoring, maintenance, support, and optimization of Windows systems.\nAssist with configuration, installation and maintenance of software, hardware, and telecommunications services such as: computers, software applications, printers, telephones, servers, and general office equipment.\nParticipate in reviewing systems, testing, and deploying updates.\nFollow ITIL/ITSM best practices for incident management, problem management, and continuous service improvement.\nTaking team and staff needs and improving solutions through planning, design, review, and installation tasks.\nCreating detailed documentation of IT resources and processes and updating support documentation with all daily tasks and as the product support grows.\nFulfil requests coming from team members and leads to ensure hardware, software and network are available 98+% of the time on a 24/7 basis, excluding scheduled downtime.\nCollaborate with other IT teams, vendors, and stakeholders to ensure seamless integration of support services and incident management processes.\nProvide afterhours on-call support as required.\nOther responsibilities as assigned.\n\nWhat we need from you\nComputer Science degree or diploma or equivalent education and work experience.\n2+ years of relevant work experience in a technical support position.\nITIL Foundations certificationn.\nKnowledge of ITSM processes, tools, and best practices.\nNetworking fundamentals or proven networking certification.\nMicrosoft 365, PowerShell scripting and Azure experience.\nExperience in the following:Virtual server technologies such as VMWare.Cloud Infrastructure.Microsoft Exchange online or equivalent cloud-based system.Windows enterprise applications, Active Directory, IIS, file servers, etc.Microsoft SQL Server.\nDesktop support for PC environment supporting Windows 10 / 11 and Microsoft Office suite.\nNetworking involving multiple platforms, Cisco/Nortel/HP/Dell/other vendors.\nAbility to communicate in Spanish is considered an asset.\nWillingness to work an afternoon shift for one week per month to support critical business operations.\nExcellent problem solving and decision-making skills.\nStrong verbal and written communication skills.\nAbility to work independently.\nMust be legally eligible to work for the Company at all times.\nValid Passport ability to occasionally travel if required to other offices locations in 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