{"id":2663880,"url":"https://alion.io/job/buckland-manager-freight-forwarding-logistics-2","title":"Manager, Freight Forwarding & Logistics","company":{"id":4421205,"name":"Buckland","domain":"buckland.com","url":"https://alion.io/company/buckland-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":{"min":80000,"max":95000,"currency":"CAD","period":"year","gross":null,"usd_annual":66944},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-02T04:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-20T22:28:57Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"Buckland is looking for Manager, Freight Forwarding & Logistics\n\nWhat you’ll be doing\nThe Manager, Freight Forwarding & Logistics, is responsible for the operational management and service delivery of assigned strategic freight forwarding accounts. Acting as the primary customer contact, this role oversees international ocean freight operations, coordinates with carriers and logistics partners, and ensures customer expectations, service commitments, and operational requirements are consistently met.\n\nThe role combines strategic account management, ocean freight operations, customer relationship management, performance reporting, process improvement, and account growth. The successful candidate will work closely with customers, carriers, overseas offices, suppliers, and internal teams to resolve operational issues, improve service delivery, and identify opportunities to strengthen and grow customer relationships.\n\nWhat we can offer you\nCompetitive salary, benefits package and matching retirement plan\nCompensation range: $80,000–95,000 annually (subject to experience)]\nA friendly, collaborative work environment\nOpportunities for professional development & ongoing learning\nA chance to be part of a growing organization\nA friendly, collaborative work environment.\nRemote work arrangement available for applicants who are not local to a Buckland office.\n\nYou will be responsible for\nServe as the primary operational contact for assigned strategic accounts and build strong customer relationships.\nManage day-to-day international ocean import and export operations, including shipment coordination and exception resolution.\nCoordinate with customers, carriers, overseas offices, NVOCCs, drayage providers, and other logistics partners.\nDevelop and maintain customer-specific SOPs, KPIs, workflows, and service standards.\nLead customer business reviews and provide performance reporting and operational insights.\nInvestigate and resolve service issues, claims, escalations, and supply chain risks.\nSupport carrier procurement, rate management, and transportation solutions.\nIdentify and implement opportunities for continuous improvement, service enhancement, and operational efficiency.\nSupport customer implementations, onboarding, account growth, profitability, and retention initiatives.\nCollaborate with Sales, Operations, Customs Brokerage, Finance, and other internal teams to deliver integrated customer solutions.\nProvide guidance and operational support to team members involved in assigned accounts.\nEnsure compliance with applicable regulatory, customer, and company requirements.\nAbility to manage a group of +20 employees\nConduct performance evaluations for direct reports \nHire and Terminate employees\nAssign tasks to team members\nAssists with training and guidance of direct reports\nMonitor work volumes of direct reports\nMonitor work volumes of direct reports to ensure entries are completed to customs regulations guidelines.\nSupervise team members, conduct team meetings, monitor attendance, and work schedules\n Perform other duties as assigned.\n\nWhat we need from you\nPost-secondary education in Supply Chain, Logistics, Transportation, International Business, Commerce, or a related field.\n7+ years of freight forwarding or international logistics experience, including 3+ years in customer-facing account management or strategic customer support.\nStrong knowledge of international ocean import/export operations, complex transportation programs, carrier management, and procurement.\nExperience developing customer SOPs, KPIs, and operational processes.\nStrong analytical, organizational, problem-solving, and communication skills, with the ability to manage multiple priorities in a fast-paced environment.\nProficiency with Microsoft Office and transportation management systems.\nCIFFA and/or CITT designation, or actively pursuing.\nExperience supporting high-volume ocean freight programs, particularly within automotive OEM or Tier 1 environments.\nCargoWise or similar TMS experience.\nProject management and/or continuous improvement experience.\nMust be legally eligible to work for the Company at all times.\nValid Passport ability to occasionally travel if required to other offices locations in CAD/USA/MEX.","description_format":"text","description_chars":4245,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development","Retirement plans"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Freight Forwarding"],"lifecycle":[{"event":"open","at":"2026-10-16T01:48:54Z"}],"visa":[],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.564,"p_room":0.9,"age_days":18,"expected_fill_days":26,"reasons":["conf:0","stale_co","velocity","win:mid"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":66944,"is_top_pay":false},"html_url":"https://alion.io/job/buckland-manager-freight-forwarding-logistics-2","json_url":"https://alion.io/job/buckland-manager-freight-forwarding-logistics-2.json","meta":{"generated_at":"2026-10-21T01:41:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they 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