{"id":2663884,"url":"https://alion.io/job/buckland-operations-manager-senior-southern-border","title":"Operations Manager, Senior (Southern Border)","company":{"id":4421205,"name":"Buckland","domain":"buckland.com","url":"https://alion.io/company/buckland-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":14,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Laredo, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":60000,"max_usd":113000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4830},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-28T05:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-30T00:17:47Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"Buckland is looking for an Operations Manager, Senior\nWhat you'll be doing\nThe Operations Manager will be responsible for managing and coordinating the daily operations of the company's operations and warehouse department. This includes managing assigned departmental staff, ensuring efficient customer service, and overseeing all operational processes. The Operations Manager will be a key leader executing and implementing strategies to improve department efficiency and customer service.\nWhat we can offer you\nCompetitive salary, benefits package, and matching retirement plan\nA friendly, collaborative work environment\nOpportunities for professional development & ongoing learning\nA chance to be part of a growing organization\n\nYou will be responsible for\nProvide the highest level of customer service to clients, vendors, and service providers. \nStrategically plan and manage the customs operations, warehouse, and customer services, and assist team members in problem solving and addressing errors accordingly. \nResponsible for ensuring direct reports are working towards meeting departments KPIs. \nInitiate new client process including client set up, monitoring progress and follow up with client for regular updates. (Resources, execution, and approvals) \nSupport the Business Development team with client request such as quoting, providing data, and any other information as needed. \nEnsure all operations adhere to laws, guidelines, quality management and customs requirements. \nConduct regular audits to processes to identify deviations from standard. \nSupport line of business director in creating departmental budget and report high risk issues. \nStrong communication skills, both written and verbal.\nAbility to create detailed reports and documentation using Microsoft Office tools such as Word, Excel, Outlook, and PowerPoint. \nAlign team efforts by practicing Critical decision making, effective planning and prioritizing tasks ensuring decision are aligned with company's vision. \nThrives in a fast-paced environment reaffirming the importance of urgency and accuracy while creating and fostering a continuous improvement culture. \nDevelop, implement, and maintain efficient workflows to optimize team productivity, minimize downtime for smooth operations. \nTo provide the highest level of customer service by developing and maintaining customer service policies and procedures to ensure consistency and quality.\nLeadership Responsibilities\nAbility to manage a group of +20 employees\nConduct performance evaluations for direct reports\nHire and Terminate employees\nAssign tasks to team members \nAssists with training and guidance of direct reports\nMonitor work volumes of direct reports \nSupervise team members, conduct team meetings, monitor attendance, and work schedules\nWhat we need from you\nBachelor’s degree or diploma in International Trade, Logistics, Business or related discipline. \nMinimum 7 years proven customs, compliance, or international trade experience. \nKnowledge of Annex 24 and IMMEX program. \nLeadership, communication, and decision-making skills. \nHigh level of organization, time management and attention to detail. \nBilingual (fluent in both Spanish/English) is necessary. \nFull understanding of customs regulations in applicable country. \nintermediate MS Office knowledge. \nCSI knowledge. \nPreferable AES knowledge. \nMust be legally eligible to work for the Company at all times.\nValid Passport and ability and desire to occasionally travel if required to other offices locations in CAD/USA/MX","description_format":"text","description_chars":3535,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false}]},"benefits":["Professional development","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-16T01:48:54Z"}],"visa":[],"liveness":{"score":28,"band":"fade","label":"Fading","p_open":1,"p_active":0.5,"p_room":0.55,"age_days":31,"expected_fill_days":29,"reasons":["conf:3","stale_co","win:tail"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/buckland-operations-manager-senior-southern-border","json_url":"https://alion.io/job/buckland-operations-manager-senior-southern-border.json","meta":{"generated_at":"2026-10-30T01:10:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1629,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4421205},"rest":"https://alion.io/mcp/rest/get_company?id=4421205"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbuckland-operations-manager-senior-southern-border"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbuckland-operations-manager-senior-southern-border"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbuckland-operations-manager-senior-southern-border"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/buckland-operations-manager-senior-southern-border\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbuckland-operations-manager-senior-southern-border"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2663884}},{"tool":"search_jobs","arguments":{"company":"buckland.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2663884},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}