{"id":2663902,"url":"https://alion.io/job/buckland-operations-supervisor","title":"Operations Supervisor","company":{"id":4421205,"name":"Buckland","domain":"buckland.com","url":"https://alion.io/company/buckland-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nuevo Laredo, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":57000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":10},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-07-28T05:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-16T10:50:06Z","board_verified":true,"closed_at":null,"days_open":80,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":80},"description":"Buckland is looking for an Operations Supervisor \nWhat you’ll be doing\nThis position is responsible for managing and coordinating the daily operations of the company's operations department. This includes managing the operation staff, ensuring efficient customer service, and overseeing all operational processes. The Operations Supervisor will be a key leader and will assist with developing and implementing strategies and plans to improve department efficiency and customer service.\n\nWhat we can offer you\nCompetitive salary, benefits package, and matching retirement plan\nA friendly, collaborative work environment\nOpportunities for professional development & ongoing learning\nA chance to be part of a growing organization\nYou will be responsible for\nProvide the highest level of customer service to clients, vendors, and service providers ..\nTariff research and classification of goods to comply with Canadian, Mexican and US customs regulations (as applicable). \nHandle requests from internal and external clients, assist team members and team leaders with addressing errors ensuring KPIs are met, and consult with manager on client data and complex imports related issues.\nAssist with developing and implementing written work instructions and procedures per operation/client needs.\nWork in conjunction with IT to develop/refine work instructions from initial request to production as needed.\nProvide information to the billing team, provide afterhours support, prepare import/export forms and internal documents to comply with customs regulations.\nManage a network of MX customs clearance partners and drayage companies to ensure successful coverage.\nStrong written and verbal communication skills (in English and Spanish).\nShowcase your skills with Microsoft utilizing programs such as Excel, Word, Teams and Outlook.\nExercising independent judgment by providing directions and assistance with day-to-day task, prioritization and resources management.\nThrives in a fast-paced environment holding a high level of degree in urgency and accuracy, supporting a continuous improvement culture.\nCoordinate with cross-functional teams deadlines to align schedules and priorities.\nTo provide the highest level of customer service by monitoring teams performance and providing regular feedback ensuring high standards of service are maintained.\n\nLeadership Responsibilities\nAbility to manage a group of 15 to 20 employees \nConduct performance evaluations for direct reports\nAssign tasks to team members\nHire and Terminate employees\nAssists with training and guidance of direct reports\nMonitor work volumes of direct reports \nSupervise team members, conduct team meetings, monitor attendance, and work schedules\n\nWhat we need from you\nBachelor’s Degree or diploma in International Trade, Logistics, Business or related discipline.\nMinimum 4 years proven customs, compliance, or international trade experience.\nKnowledge of Annex 24 and IMMEX program.\nLeadership, communication, and decision-making skills.\nHigh level of organization, time management and attention to detail. \nBilingual in Spanish/English.\nFull understanding of customs regulations in applicable country.\nIntermediate MS Office knowledge.\nMust be legally eligible to work for the Company at all times.\nValid Passport and ability and desire to occasionally travel if required to other offices locations in CAD/USA/MX.","description_format":"text","description_chars":3380,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Proficiency (C2)","optional":false},{"language":"English","level":"Proficiency (C2)","optional":false}]},"benefits":["Professional development","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-16T01:48:54Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long 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