{"id":1638975,"url":"https://alion.io/job/buffalo-lodging-front-office-supervisor","title":"Front Office Supervisor","company":{"id":3854169,"name":"Buffalo Lodging Associates","domain":"buffalolodging.com","url":"https://alion.io/company/buffalo-lodging","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Buffalo, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":49000,"period":"year","method":"role_country_seniority_unknown","sample_n":2173},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-28T12:36:29Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-15T23:04:35Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Hampton Inn & Suites by Hilton-Buffalo Downtown, 220 Delaware Avenue, Buffalo, NY 14202\nWe are looking for a Front Office Supervisor to join our great Team! Our Hampton Inn & Suites with 140 beautifully appointed rooms/suites is located just off I-190 and is in the heart of Buffalo. Just two blocks away is the free downtown train, the NFTA Metro. The KeyBank Center or Canalside for sports, entertainment, and activities are only one mile away. The Hampton Inn and Suites by Hilton is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.\nThe Front Office Supervisor is Responsible for coordinating the front office operations of the hotel while providing support to the management team.\nResponsibilities include:\nAssists in overseeing guest services and front office operations; ensuring superior service is a priority.\nFoster a positive, cooperative work environment between front office staff and management.\nSupervise front office team. Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and disciplining employees; planning, assigning, directing work, addressing complaints and resolving problems. \nFront Desk Duties:\nGreeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.\nTaking reservations from incoming callers inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.\nHandles cash, credit card information and goods at the property\nIdentifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.\nTypical Schedule : Morning Shifts : 7 AM - 3 PM , Evening Shifts: 3 PM - 11 PM, Weekend Availability needed\n Pay range: $18.50 - $19.50\nAt Buffalo Lodging, we are committed to keeping our most important assets - our employees - healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:\nPaid Weekly (Every Friday!)\nMedical, Dental & Vision Insurance\nCompetitive 401 (k) Retirement Savings Plan with Generous Employer Match\nPaid Vacation and Sick Time\nPaid Holidays\nTuition Reimbursement\nFlexible Spending Account\nCompany Paid Life Insurance\nCompany Paid Short-Term Disability Insurance\nLong-Term Disability Insurance\nEmployee Assistance Program\nHotel Discounts - for You, Your Friends and Family\nWellness Programs\nMonthly Employee Appreciation Activities & Events\nLearning and Development Opportunities\nEmployee Referral Program","description_format":"text","description_chars":2730,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Retirement plans","Vision insurance","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-01T21:42:56Z"}],"visa":[],"liveness":{"score":58,"band":"ok","label":"Likely open","p_open":1,"p_active":0.65,"p_room":0.9,"age_days":16,"expected_fill_days":25,"reasons":["conf:2","win:mid"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/buffalo-lodging-front-office-supervisor","json_url":"https://alion.io/job/buffalo-lodging-front-office-supervisor.json","meta":{"generated_at":"2026-10-16T01:12:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1898,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3854169},"rest":"https://alion.io/mcp/rest/get_company?id=3854169"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbuffalo-lodging-front-office-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbuffalo-lodging-front-office-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbuffalo-lodging-front-office-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/buffalo-lodging-front-office-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbuffalo-lodging-front-office-supervisor"}]}