{"id":1638998,"url":"https://alion.io/job/buffalo-lodging-hotel-guest-service-representative","title":"Hotel Guest Service Representative","company":{"id":3854169,"name":"Buffalo Lodging Associates","domain":"buffalolodging.com","url":"https://alion.io/company/buffalo-lodging","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Billerica, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":19,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":38000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-24T21:03:09Z","employer_posted_date":"2026-08-24","last_verified_at":"2026-10-25T06:52:40Z","board_verified":true,"closed_at":null,"days_open":61,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":61},"description":"Hampton Inn by Hilton-Boston/Bedford/ Burlington, 25 Middlesex Turnpike, Billerica, MA 01821\nWe are currently looking for a Full-Time Front Desk Agent to join our Team! Agents must be available to work mornings, evenings, weekends and holidays. Prior Hilton experience is preferred.\n\nThe Front Desk Agent is the face of the hotel, and provides superior service to all guests.\nWe are currently looking for front desk agent to join our Team! Our Hampton Inn by Hilton is located right off US-3, we’re 15 minutes from Hanscom Air Force Base. A 35-minute drive to Downtown Boston or Historic Salem, MA. We feature 129 beautiful guest rooms that during their stay our guests can enjoy nature at Great Brook State Park 15 minutes away. Burlington Mall is only three miles away. Daily seasonal breakfast is served to all our guests. The Hampton Inn is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.\nThe Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include:\nGreeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.\nHandles cash, credit card information and goods at the property\nIdentifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.\nTaking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.\nAbout Buffalo Lodging Associates:\nBuffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.\nWhat You Bring:\nThe ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:\nCustomer Service experience, in a hotel setting preferred.\nHilton experience is a plus.\nHigh School diploma or equivalent is preferred.\nComputer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.\nMust have valid drivers license, and acceptable driving history subject to company approval .\nWhat We Offer You:\nAt Buffalo Lodging, we are committed to keeping our most important assets - our employees - healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:\nPaid Weekly (Every Friday!)\n$19/hr\nMedical, Dental & Vision Insurance\nCompetitive 401 (k) Retirement Savings Plan with Generous Employer Match\nPaid Vacation and Sick Time\nPaid Holidays\nTuition Reimbursement\nFlexible Spending Account\nCompany Paid Life Insurance\nCompany Paid Short-Term Disability Insurance\nLong-Term Disability Insurance\nEmployee Assistance Program\nHotel Discounts - for You, Your Friends and Family\nWellness Programs\nMonthly Employee Appreciation Activities & Events\nLearning and Development Opportunities\nEmployee Referral Program","description_format":"text","description_chars":3637,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Retirement plans","Vision insurance","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T21:42:56Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.296,"p_room":0.28,"age_days":61,"expected_fill_days":20,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":38000,"is_top_pay":false},"html_url":"https://alion.io/job/buffalo-lodging-hotel-guest-service-representative","json_url":"https://alion.io/job/buffalo-lodging-hotel-guest-service-representative.json","meta":{"generated_at":"2026-10-25T09:37:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13800,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3854169},"rest":"https://alion.io/mcp/rest/get_company?id=3854169"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbuffalo-lodging-hotel-guest-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbuffalo-lodging-hotel-guest-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbuffalo-lodging-hotel-guest-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/buffalo-lodging-hotel-guest-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbuffalo-lodging-hotel-guest-service-representative"}]}