{"id":327775,"url":"https://alion.io/job/bugcrowd-customer-experience-manager-cem","title":"Customer Experience Manager (CEM)","company":{"id":5414,"name":"Bugcrowd","domain":"bugcrowd.com","url":"https://alion.io/company/bugcrowd","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom","United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":98000,"period":"year","method":"role_seniority_country_cell","sample_n":8},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"closed","first_seen_at":"2026-08-20T18:11:55Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-26T17:12:16Z","board_verified":false,"closed_at":"2026-10-26T17:12:16Z","days_open":66,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":66},"description":"Founded in 2012, Bugcrowd is the preemptive security platform that unifies exposure discovery and assessment, offensive testing, and intelligence shaped by AI and human insight to help organizations avoid, discover, and validate real-world risk. Bugcrowd helps security teams move faster by identifying the exposures that matter most so they can act first and stay ahead of attackers. By combining the power of humans and AI, teams can preempt attack paths and prevent breaches. Based in San Francisco and New Hampshire, Bugcrowd is supported by General Catalyst, Rally Ventures, Costanoa Ventures, and others. Visit www.bugcrowd.com.\nJob Summary\nAs a Customer Experience Manager at Bugcrowd, you'll serve as a trusted advisor, strategic partner, and internal advocate for your customers. You'll own a portfolio of customer relationships, ensuring each engagement delivers measurable value, every program operates successfully, and every renewal is earned through exceptional customer outcomes. As the primary point of contact throughout the customer lifecycle, you'll align customer objectives with Bugcrowd's solutions, proactively drive adoption, mitigate risk, and identify opportunities for growth. Customer Experience Managers sit at the intersection of strategy, execution, and advocacy, playing a critical role in helping customers maximize the value of their investment.\nEssential Duties and Responsibilities \nBe the go-to connector between customers and our internal teams. You’re the person who makes sure nothing falls through the cracks and that everyone is rowing in the same direction.\nAct as the commercial owner and driver of renewal including maintaining and reporting an accurate weekly forecast.\nUnderstand and articulate business value and outcomes by aligning usage and adoption of Bugcrowd to strategic business goals of customers.\nChampion your customers’ perspectives inside Bugcrowd. When they have a need or a pain point, you make sure the right people hear it, in planning sessions, product discussions, and everywhere in between.\nLead Executive Business Reviews that go beyond metrics by telling a compelling story of impact, fostering honest dialogue, and building the kind of executive trust that makes renewals a conversation, not a negotiation. \nStay ahead of the curve by keeping a close eye on health signals, program activity, and engagement trends, catching issues early and stepping in before small problems become big ones.\nDevelop a comprehensive understanding of Bugcrowd’s product suite and be able to effectively demonstrate features and guide customers through product updates. \nSupport configuration, hygiene, and issue resolution in partnership with the Support and Engineering teams.\nPartner with Sales and Technical Engagement Managers to ensure seamless transitions between onboarding, adoption, and renewal.\nEducation, Experience, Knowledge, Skills, and Abilities \n3+ years in Customer Success, Account Management, or a hybrid customer-facing role in a B2B SaaS environment\nStrong understanding of customer lifecycle management, success planning, and renewals\nExcellent communication and interpersonal skills, with executive presence\nExperience with Salesforce, Gainsight, Gong and/or other customer engagement tools preferred\nBackground in cybersecurity, developer tools, or cloud platforms is a strong plus\nWorking Conditions\nThe ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation.\nSitting and/or standing - Must be able to remain in a stationary position 50% of the time\nCarrying and /or lifting - Must be able to carry / move laptop as needed throughout the work day.\nEnvironment - remote, work-from-home 100% of the time.\nCulture\nAt Bugcrowd, we understand that diversity in the workplace is vital to a company’s success and growth. We strive to make sure that people are included and have a sense of being part of making Bugcrowd not only a great product but a great place to work.\nWe regularly hear from both customers and researchers that Bugcrowd feels like a family, and we strive to maintain that internally as well.\nOur team consists of a broad range of people: musicians, adventure sports junkies, nature lovers, parents, cereal enthusiasts, night owls, cyclists, artists-you get the point.\nAt Bugcrowd, we are solving security threats and vulnerabilities that are relevant to everyone, therefore we believe solving these problems takes all kinds of backgrounds. We value the perspectives and experiences people from underrepresented backgrounds bring.\nDisclaimer\nThis position has access to highly confidential, sensitive information relating to the technologies of Bugcrowd. It is essential that the applicant possess the requisite integrity to maintain the information in the strictest confidence.\nThe company is authorized to obtain background checks for employment purposes under state and federal law. Background checks will be conducted for positions that involve access to confidential or proprietary information (including trade secrets).\nBackground checks may include Social Security verification, prior employment verification, personal and professional references, educational verification, and criminal history. Applicants with conviction histories will not be excluded from consideration to the extent required by law.\nAny personal data you submit in connection with your application will be processed in compliance with Bugcrowd's Privacy Policy, which you may review here: https://www.bugcrowd.com/privacy.\nEqual Employment Opportunity:\nBugcrowd is EOE, Disability/Age Employer. \nIndividuals seeking employment at Bugcrowd are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. \nBugcrowd is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Bugcrowd will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact HR at ADA at bugcrowd.com.\nApply at: https://www.bugcrowd.com/about/careers/","description_format":"text","description_chars":6412,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Penetration Testing","Application Security","Vulnerability Management"],"lifecycle":[{"event":"open","at":"2026-09-05T17:04:25Z"},{"event":"close","at":"2026-10-26T17:12:16Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/bugcrowd-customer-experience-manager-cem","json_url":"https://alion.io/job/bugcrowd-customer-experience-manager-cem.json","meta":{"generated_at":"2026-10-26T20:42:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27822,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5414},"rest":"https://alion.io/mcp/rest/get_company?id=5414"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbugcrowd-customer-experience-manager-cem"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbugcrowd-customer-experience-manager-cem"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbugcrowd-customer-experience-manager-cem"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bugcrowd-customer-experience-manager-cem\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbugcrowd-customer-experience-manager-cem"}]}