Sales Account Manager

Pensum: 80-100% · Permanent

Build lasting customer partnerships and drive business growth in a dynamic, customer-focused role. As a Sales Account Manager, you'll serve as a trusted advisor to customers, helping them identify solutions that support their goals while expanding opportunities for both new projects and aftermarket products and services. Working closely with cross-functional teams, you'll combine relationship management, technical knowledge, and commercial expertise to deliver exceptional customer experiences and impactful business results.

Your tasks

• Manage and maintain assigned accounts, while fostering long-term customer relationships.
• Develop new accounts and identify new clients who may benefit from company products, services, aftermarket solutions, or project-based offerings.
• Execute sales strategies that support both new project sales and service sales growth.
• Initiate and maintain customer contact to understand requirements, identify opportunities, and recommend solutions that best meet customer needs related to quality, price, delivery, and long-term value.
• Negotiate contracts, tender terms, and conditions to meet both customer and company needs.
• Prepare, calculate, and administer customer quotations, proposals, and account documentation.
• Provide pre-sales technical assistance, product education, and customer training as needed.
• Support after-sales services by providing technical backup, coordinating solutions, and assisting with customer order concerns or service-related needs.
• Work with engineering, quoting, accounting, design, development, production, purchasing, quality, research, sales, and other technical experts to support customer requirements and sales opportunities.
• Collect and analyze market data, customer information, competitor activity, sales performance, and cost information to support business planning and strategy.
• Maintain customer records, CRM database information, SOM reports, trip reports, expense reports, and other sales-related documentation.
• Contribute to sales budget planning, SWOT analysis, and broader business sales strategy.
• Meet regular sales targets and coordinate sales projects across assigned accounts, territories, and customer opportunities.
• Support marketing activities by attending trade shows, exhibitions, conferences, industry associations, and other customer-facing events.
• Make technical presentations and demonstrate how products, services, aftermarket offerings, or project solutions meet customer needs.
• Maintain and continuously update product, technical, and industry knowledge.
• Participate in sales training, sales seminars, and product training activities.
• Provide training and support materials for other members of the sales team as needed.
• Manage miscellaneous projects and complete other duties as assigned.

Your profile

• Bachelor's degree in business, engineering, or a related field preferred, or an equivalent combination of education and experience.
• 5+ years experience in capital equipment sales, technical sales, industrial sales, aftermarket sales, or related customer-facing sales roles is preferred.
• Microsoft Office is required.
• Experience with enterprise software such as SAP is preferred.
• Familiarity with AutoCAD, Project Wise, and D3 is nice to have.
• Strong customer relationship, sales, and negotiation skills.
• Technical knowledge of products, services, equipment, and customer applications.
• Ability to provide technical advice, product education, pre-sales assistance, and after-sales support.
• Ability to read and understand electrical and mechanical technical drawings.
• Strong interpersonal, written, and verbal communication skills with the ability to work effectively with customers, internal teams, and a variety of personalities.
• Strong organizational skills with the ability to plan, prioritize, coordinate, and manage multiple tasks simultaneously.
• Ability to work independently with minimal supervision and make effective decisions within company guidelines.
• Ability to identify, evaluate, problem solve, and support resolution of customer, account, and business issues.
• Ability to analyze costs, sales, customer needs, market trends, and competitive activity.
• Proactive team player with an ownership approach.
• Ability to understand and maintain confidentiality related to organizational and employee information.
• Speaks and understands English.
• Ability to travel up to 60% domestically and internationally, including frequent travel and non-traditional work schedules.

The base salary range for this position is $110,000 - $130,000. Additional compensation such as bonus and commission is included in the overall compensation package.

About us

Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines.

Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries.

We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.