Solution Architect (Customer Service Systems)
Confirmed on the employer's own hiring board on Oct 15, 2026. First seen by Alion on May 22, 2026. Bühler Group scores A on the Alion truth index.
Pensum: 80-100% · Permanent
We are looking for a hands-on Solution Architect to design and deliver creative, scalable solutions across our global Customer Service business. In this role, you will shape the architecture of our service processes across SAP S/4HANA, SAP CS, SM & SD, Service Cloud (C4C V2), SAP Field Service Management, and Asset Manager. You will collaborate closely with business stakeholders, developers, and implementation partners to ensure robust, future-ready service solutions.
Your tasks
- You design and deliver high-quality solution architectures for the Epics and initiatives you own
- You elaborate solution concepts, perform requirements engineering, and create system and program specifications
- You coordinate internal and external development partners, including quality checks and testing
- You independently perform SAP S/4HANA CS/SM/SD/FSM customizing and document system setups
- You support global implementation projects and provide third-level support for global users
Your profile
- Bachelor's degree in business informatics, computer science, engineering, or a comparable field
- 5+ years of professional experience, including 2+ years in a similar Solution Architect or Application Manager role
- Strong experience with SAP S/4HANA Customer Service (CS), Sales & Distribution (SD) as well as experience with Service Management in S/4
- Proven ability to create architecture deliverables in both waterfall and Agile environments
- Fluency in English, with strong communication and collaboration skills
What we offer
Attractive vacation entitlement
Enough time for relaxation and personal interests - we offer from 25 to 30 days of vacation per year depending on age.
Attractive mobility concept
We offer an OSTWIND ZVV / Z-Pass + half-fare travelcard for CHF 365 + CHF 400 public transport credit as well as an attractive first-class travelcard or free parking.
VIVA Restaurant
We offer our employees a daily fitness menu from 9, 00 CHF.
Employer-funded pension plan
The Bühler Pension Fund offers Bühler employees an independent pension fund that ensures reliable financial security in retirement: www.pk-buhler.ch
Attractive mobility concept
We offer an OSTWIND ZVV / Z-Pass + half-fare travelcard for CHF 365 + CHF 400 public transport credit as well as an attractive first-class travelcard or free parking.
Health-Port
We are committed to preventive health care through laboratory analyses, massages, nutritional advice, physiotherapy, group courses and a company doctor.
About us
Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines.
Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries.
We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.