{"id":2235821,"url":"https://alion.io/job/buhlergroup-solution-architect-customer-service-systems","title":"Solution Architect (Customer Service Systems)","company":{"id":450710,"name":"Bühler Group","domain":"buhlergroup.com","url":"https://alion.io/company/buhlergroup","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Prospective","truth_index":{"grade":"A","score":90,"open_postings":25,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":62,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Uzwil, Switzerland"],"countries":["CH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":91000,"max_usd":218000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1519},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Waterfall","optional":false}],"status":"live","first_seen_at":"2026-05-22T12:57:34Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T18:25:49Z","board_verified":true,"closed_at":null,"days_open":146,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":145},"description":"Pensum: 80-100% · Permanent\nWe are looking for a hands-on Solution Architect to design and deliver creative, scalable solutions across our global Customer Service business. In this role, you will shape the architecture of our service processes across SAP S/4HANA, SAP CS, SM & SD, Service Cloud (C4C V2), SAP Field Service Management, and Asset Manager. You will collaborate closely with business stakeholders, developers, and implementation partners to ensure robust, future-ready service solutions.\nYour tasks\nYou design and deliver high-quality solution architectures for the Epics and initiatives you own\nYou elaborate solution concepts, perform requirements engineering, and create system and program specifications\nYou coordinate internal and external development partners, including quality checks and testing\nYou independently perform SAP S/4HANA CS/SM/SD/FSM customizing and document system setups\nYou support global implementation projects and provide third-level support for global users\nYour profile\nBachelor's degree in business informatics, computer science, engineering, or a comparable field\n5+ years of professional experience, including 2+ years in a similar Solution Architect or Application Manager role\nStrong experience with SAP S/4HANA Customer Service (CS), Sales & Distribution (SD) as well as experience with Service Management in S/4\nProven ability to create architecture deliverables in both waterfall and Agile environments\nFluency in English, with strong communication and collaboration skills\nWhat we offer\nAttractive vacation entitlement\nEnough time for relaxation and personal interests - we offer from 25 to 30 days of vacation per year depending on age.\nAttractive mobility concept\nWe offer an OSTWIND ZVV / Z-Pass + half-fare travelcard for CHF 365 + CHF 400 public transport credit as well as an attractive first-class travelcard or free parking.\nVIVA Restaurant\nWe offer our employees a daily fitness menu from 9, 00 CHF.\nEmployer-funded pension plan\nThe Bühler Pension Fund offers Bühler employees an independent pension fund that ensures reliable financial security in retirement: www.pk-buhler.ch\nAttractive mobility concept\nWe offer an OSTWIND ZVV / Z-Pass + half-fare travelcard for CHF 365 + CHF 400 public transport credit as well as an attractive first-class travelcard or free parking.\nHealth-Port\nWe are committed to preventive health care through laboratory analyses, massages, nutritional advice, physiotherapy, group courses and a company doctor.\nAbout us\nTwo billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines.\nBühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries.\nWe strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.","description_format":"text","description_chars":3093,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery","Process Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-10T23:52:31Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.579,"p_room":0.28,"age_days":145,"expected_fill_days":62,"reasons":["conf:3","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/buhlergroup-solution-architect-customer-service-systems","json_url":"https://alion.io/job/buhlergroup-solution-architect-customer-service-systems.json","meta":{"generated_at":"2026-10-15T21:52:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33242,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":450710},"rest":"https://alion.io/mcp/rest/get_company?id=450710"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbuhlergroup-solution-architect-customer-service-systems"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbuhlergroup-solution-architect-customer-service-systems"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbuhlergroup-solution-architect-customer-service-systems"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/buhlergroup-solution-architect-customer-service-systems\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbuhlergroup-solution-architect-customer-service-systems"}]}