Member of Technical Staff - Infrastructure Technician

About ai&

ai& is a new global AI technology company dedicated to meeting the world's growing demand for AI. Our vision is twofold: to serve as a premier AI lab specializing in localization, and to act as a global infrastructure and compute provider. We are building a unified, optimized global platform that integrates next-generation data centers and infrastructure, heterogeneous compute serving, and advanced model services. We believe that the most effective way to build and scale AI is to own the stack from top to bottom.

At ai&, we empower small teams with the autonomy needed to tackle significant challenges. Our approach is to deconstruct large problems into manageable components and solve complex issues collaboratively. We seek highly motivated, mission-driven individuals who demonstrate strong personal agency. We value curiosity as the foundation of talent, and we are looking for people eager to develop alongside our evolving technology and expanding business.

We are actively hiring worldwide, with presence in Tokyo, SF, Austin, and Toronto. We are more than happy to meet exceptional talent where they are.

Role overview

As a Data Center Infrastructure Technician at ai&, you are the person who physically builds and maintains the compute fleet. You will rack and stack GPU servers, networking equipment, and storage, run and dress cables, bring hardware up from bare metal, and keep the physical infrastructure running day to day. You are hands-on, precise, and take genuine pride in a clean, well-organized rack.

This is the role that makes everything else possible. The inference engineers, the kernel team, the model researchers - none of them can do their work until you have done yours. You will work closely with the Systems Engineer, who owns the software configuration layer, and the Facility Operations team, who owns the physical plant, to ensure hardware is installed correctly, operational, and ready to hand off.

Responsibilities

• Rack & Stack Physically install GPU servers, networking equipment, storage, and supporting hardware into racks. Execute to ai& standards for organization, labeling, and cable management.

• Cabling & Interconnects Run, dress, and document all cabling including power, InfiniBand, NVLink, and Ethernet. Maintain clean, accurate cable documentation for every installation.

• Hardware Bring-Up Execute initial hardware bring-up after physical installation. Perform power-on testing, verify connectivity, and hand off to the systems team for software provisioning.

• Ongoing Hardware Operations Manage day-to-day physical hardware operations across the fleet. Handle component swaps, RMAs, drive replacements, and hardware failure triage. Keep the fleet healthy and fully operational.

• Asset & Inventory Management Maintain accurate records of all physical hardware assets. Track inventory, manage spare parts, and coordinate with procurement on hardware needs.

• NOC Support Support the NOC team by responding to hardware alerts that require physical intervention. Be the hands on the ground when a problem needs someone in the room.

• Deployment Support Support new data center deployments end to end - from hardware delivery through rack, stack, cable, and bring-up - ensuring new capacity reaches production as quickly as possible.

You may be a fit if you have the following skills

• Data Center Hands-On Experience Proven experience performing rack and stack, cabling, and hardware operations in a data center environment. You are precise, organized, and take pride in clean work.

• GPU & HPC Hardware Familiarity Experience handling and installing high-density GPU servers and associated networking hardware. Familiarity with NVIDIA systems, InfiniBand cabling, and high-density power distribution is a strong signal.

• Hardware Troubleshooting You can triage hardware failures, identify failed components, and execute replacements efficiently. You do not wait for someone else to tell you what is wrong.

• Cable Management Strong cable management skills. You run clean, documented, and maintainable installations that the next person can understand without asking you.

• Attention to Detail You follow procedures carefully, document your work thoroughly, and do not cut corners on physical installations that are expensive to redo.

• Great Team Spirit A mission-driven approach to operations, valuing clear communication, hands-on execution, and collective success over individual silos.