{"id":2294044,"url":"https://alion.io/job/build-software-cloud-operations-support-engineer","title":"Cloud Operations & Support Engineer","company":{"id":4413088,"name":"Build-Software","domain":"build-software.eu","url":"https://alion.io/company/build-software","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hasselt, Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"CI/CD","optional":false},{"name":"Freshdesk","optional":false},{"name":"Grafana","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Defender for Cloud","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"SharePoint","optional":false},{"name":"SQL","optional":false},{"name":"VPN","optional":false}],"status":"live","first_seen_at":"2026-09-16T06:15:21Z","employer_posted_date":null,"last_verified_at":"2026-09-16T06:15:21Z","board_verified":false,"closed_at":null,"days_open":31,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":31},"description":"Build Software is een verticaal SaaS-ERP-platform voor de bouwsector, dat al meer dan 15 jaar in productie is en op Azure wordt gehost. Deze functie is puur gericht op operations en ondersteuning: de architectuur en ontwikkeling voor het moderniseringsprogramma (CI/CD, releasestromen, landing zone-architectuur) vallen onder het Dev & Architecture-team. Als \nCloud Operations & Support Engineer ben je verantwoordelijk voor de monitoring, het onderzoeken van incidenten en de escalatie voor het Azure-platform, plus eerstelijns klantenondersteuning en beperkte interne IT-ondersteuning voor collega’s. Je bent het centrale aanspreekpunt voor alles wat met cloudoperaties en -ondersteuning te maken heeft.\n\nEen greep uit jouw takenpakket:\n\nOperations\n\n• Azure-omgevingen monitoren en binnenkomende meldingen onderzoeken\n\n• Doorverwijzen naar de 2e lijn voor functionele ondersteuning, of naar de 3e lijn (Dev & Architecture-team) voor problemen met code of architectuur\n\n• Noodmaatregelen nemen tijdens kantooruren\n\n• Azure-omgeving: VM’s, App Services, SQL, build-/bestandsservers, AVD, netwerken, SSL, VPN — beslissingen over de landing zone en architectuur worden samen met de architect genomen\n\n• Identiteit en governance: Entra ID, M365, licentiebeheer (intern en BuildOnAzure)\n\n• Beveiligingsactiviteiten: Defender for Cloud, EDR, kennis van NIS2\n\n• Platformondersteuning: Azure-prestatieproblemen voor klanten; ondersteuning van de ontwikkeling bij Azure-connectiviteit, authenticatie/autorisatie, Graph API\n\n• Ondersteuning van de salesafdeling met Azure-migratieaanbiedingen voor klanten die overstappen naar BuildOnAzure\n\n• Fungeren als contactpersoon voor externe ondersteuningspartners en bijdragen aan de geplande herziening van SharePoint\n\nKlantondersteuning (1e lijn)\n• Verwerken van eerstelijns telefonische ondersteuning (softphone — geschikt voor werken op afstand) en Freshdesk-tickets\n\n• Uitvoeren van interventies in onze eigen omgeving of via VPN in de on-premise omgevingen van klanten — op afstand, zonder fysieke bezoeken ter plaatse\n\nInterne IT support\n• Beperkte eerstelijns IT-ondersteuning voor collega’s (voornamelijk engineers die zelfstandig werken) — Intune, EDR, wachtwoordbeheer, onboarding/offboarding\n\nJouw profiel\n\nDomeinspecifieke kennis \n\nAzure-infrastructuur: Azure VM / App Services, IIS, netwerken, SSL, Key Vault, monitoring\n\nMonitoring: Application Insights, Log Analytics, Grafana, Linux-log\n\nCloud security: Secret management, permissions, secure pipelines\n\nIdentiteit en governance: Entra ID, M365, licentiebeheer\n\nKlantensupport: Ervaring met eerstelijnsondersteuning (telefonisch en/of via ticketsystemen zoals Freshdesk)\n\nKlantgericht en oplossingsgericht — neemt verantwoordelijkheid voor cases, niet alleen voor tickets\n\nVoelt zich thuis in zowel platformbeheer als directe ondersteuning van klanten en collega’s\n\nZelfstandig optredend aanspreekpunt, wacht niet op tickets\n\nBeschikbaar op locatie in Herselt en later in Beringen, met maximaal 2 dagen op afstand\n\nDuidelijke communicator tussen ontwikkeling, interne gebruikers en 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