{"id":3488762,"url":"https://alion.io/job/builders-firstsource-senior-analyst-sap-deployment-service-management-lead","title":"Senior Analyst, SAP Deployment Service Management Lead","company":{"id":15085,"name":"Builders FirstSource","domain":"bldr.com","url":"https://alion.io/company/bldr","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":143,"ghost_share":0.035,"stale_share":0.902,"repost_share":0.035,"time_to_fill_p50_days":38,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"lead","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":106000,"max_usd":210000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":77},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-29T05:00:00Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-02T11:40:54Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"The SAP Deployment Service Management Lead connects BFS business operations, end-user needs, the Service Desk, ServiceNow, and Project Elevate deployment teams. The role ensures incidents, requests, data issues, access concerns, and process questions are understood in business context, routed through the appropriate workflow, and carried through to an effective user outcome. This is not a hands-on SAP configuration role.\n\nESSENTIAL DUTIES AND RESPONSIBILITIES\nAct as the business-facing bridge among site users, the BFS Service Desk, Deployment Hub, SAP functional teams, Data, Security, OCM/Training, Solution Delivery, Release Management, and Hypercare support teams.\nTranslate reported symptoms and underlying business needs into clear process, data, access, training, workflow, or system language.\nAssess business impact, urgency, affected users, and the appropriate path to resolution using practical knowledge of BFS operations.\nGuide effective use of ServiceNow incident, request, problem, knowledge, and change-related workflows within the role's scope.\nReview ticket quality and ensure business impact, symptoms, troubleshooting steps, evidence, assignment, categorization, and resolution notes are complete and actionable.\nCoordinate triage and assignment across Service Desk, Deployment Hub, SAP functional, security, data, training, and Solution teams.\nMonitor aging, handoffs, unresolved dependencies, reassignments, and repeat incidents; escalate unclear ownership or stalled progress.\nRecommend improvements to queue design, assignment rules, categories, knowledge articles, handoff criteria, intake, routing, and support reporting.\nDistinguish data-quality, workflow/approval, access/role, process, training, and potential system-defect issues without performing SAP configuration.\nCoordinate with data owners, SAP functional teams, and business stakeholders to validate that corrected data and completed workflows produce the intended business outcome.\nSupport readiness, testing, cutover, go-live, Hypercare, root-cause discussions, trend reviews, knowledge transfer, and transition-to-BAU planning.\nMaintain clear status reporting on critical issues, aging items, ownership gaps, recurring themes, user-impact risks, and corrective actions.\nEscalate confirmed design gaps, defects, configuration needs, and technical changes to the accountable Solution or Delivery team.\n\nSUPERVISORY RESPONSIBILITIES\nThis job has no supervisory responsibilities.\n\nMINIMUM REQUIREMENTS\nBachelor's degree in Business, Information Systems, Supply Chain, Operations, or a related discipline, or equivalent practical experience.\n5+ years of experience in BFS business operations, enterprise service management, Service Desk, ServiceNow, master data, ERP support, deployment, or a comparable combination.\nDemonstrated experience translating business needs into clear issue statements, workflow actions, data requirements, and accountable handoffs.\nExperience working across business, functional, technical, data, security, training, and support teams in a complex enterprise environment.\nWorking knowledge of SAP-enabled business processes. Exposure to multiple SAP functional areas, MDG, enterprise data, master data, data governance, or data-quality workflows is preferred.\n\nCOMPETENCIES\nStrong understanding of BFS business operations and how process, data, security, training, and system dependencies affect field execution.\nProficiency with ServiceNow incident and request workflows, queue management, assignment, categorization, documentation, escalation, and reporting.\nAbility to follow end-to-end workflows, identify blocked transactions or handoffs, and explain complex issues in practical language for business and technical audiences.\nWorking knowledge of enterprise data concepts, approvals, stewardship, data quality, downstream integration impacts, and operational metrics.\nBusiness empathy, user-service mindset, calm communication under pressure, ownership, follow-through, attention to detail, analytical problem solving, and sound escalation judgment.\nAbility to challenge unclear ownership constructively, coordinate across functions, and drive issues through closure validation.\n\nBFS COMPETENCIES\nBusiness and Financial Acumen\nDemonstrates depth of understanding for the P&L and financial analysis\nTeaches business and financial acumen to others.\nUnderstands KPIs and how BFS makes money.\nKnows the different business segments and how they relate to one another.\nUnderstands customer sales and engagement.\nDemonstrates functional and/or technical expertise.\nUnderstands complex issues and demonstrates problem solving skills.\nUnderstands how to maximize business results regardless of industry cycle.\nResults Driven\nHolds self and others accountable.\nCommunicates and sets clear goals with plans to deliver.\nManages competing priorities effectively.\nDemonstrates appropriate urgency.\nDrives to exceed expectations in alignment with our BFS SPICE values.\nEmbraces and follows best practices.\nDemonstrates self-starter, can-do attitude.\nStrategic Thinking and Decision Making\nLeverages resources and teams around them to solve problems and create mutually beneficial outcomes.\nDemonstrates willingness and courage to make tough decisions in a timely manner.\nBalances short-and-long term priorities.\nDemonstrates proactive versus reactive thinking.\nAsks questions to identify root cause and analyze situations more accurately.\nServant Leadership\nDemonstrates humility by putting others first.\nBuilds trust-based relationships.\nLeads by example with kindness and respect.\nCollaborates well across all areas of the business.\nAdvocates for others.\nActively listens to understand the meaning and intent of what the other person is communicating.\nDemonstrates authenticity and encourages others to do the same.\nEmotional Intelligence\nDemonstrates situational awareness - knows when and how to adjust leadership style in different situations.\nDemonstrates self-awareness - understands strengths and weaknesses.\nDemonstrates empathy - puts themselves in others' shoes.\nAssumes positive intent.\nDevelops and Leads Others\nDrives alignment through clear communication of vision, goals, and expectations.\nInvests time on a regular basis in performance feedback and developmental conversations.\nFosters a respectful and inclusive environment.\nEmpowers, motivates, and inspires others.\nCoaches and mentors others for their development.\nGuides and persuades others to deliver positive outcomes.\nGrowth Mindset\nDemonstrates a growth mindset; takes appropriate risks, fails fast and forward, learns from mistakes.\nPerseveres and champions growth, even in the face of resistance, ambiguity, or possible failure.\nThinks like an owner with an entrepreneurial spirit.\nDemonstrates and encourages intellectual curiosity.\nContinuous learner; seeks opportunities and knowledge for personal and professional growth.\nSees possibilities over problems - actively seeks solutions.\nInnovation\nEncourages out-of-the-box thinking to create new ways of doing things.\nContinuously seeks to improve and simplify pain points in the business.\nAnticipates, embraces, and leads change.\nDevelops and executes breakthrough strategies.\nIntegrity\nDoes the right thing even under challenging circumstances.\nCommunicates with honesty.\nConsistently treats others fairly and equitably.\nDemonstrates reliability and does what they say they will do.\nConducts tough conversations and delivers difficult messages with kindness and respect.\n\nWORK ENVIRONMENT / PHYSICAL ACTIVITY\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.\nSubject to both typical office environment and outside locations with temperature and weather variations.\nMust be able to lift and carry up to 25 pounds.\nSignificant travel required.","description_format":"text","description_chars":7999,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale","Building Materials"],"lifecycle":[{"event":"open","at":"2026-10-29T22:39:25Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":77500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":4,"expected_fill_days":38,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/builders-firstsource-senior-analyst-sap-deployment-service-management-lead","json_url":"https://alion.io/job/builders-firstsource-senior-analyst-sap-deployment-service-management-lead.json","meta":{"generated_at":"2026-11-02T11:49:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16228,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":15085},"rest":"https://alion.io/mcp/rest/get_company?id=15085"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbuilders-firstsource-senior-analyst-sap-deployment-service-management-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbuilders-firstsource-senior-analyst-sap-deployment-service-management-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbuilders-firstsource-senior-analyst-sap-deployment-service-management-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/builders-firstsource-senior-analyst-sap-deployment-service-management-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbuilders-firstsource-senior-analyst-sap-deployment-service-management-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3488762}},{"tool":"search_jobs","arguments":{"company":"bldr.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3488762},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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