Senior Business Analyst - Shared Services

PURPOSE

We are seeking a talented and experienced Senior Business Analyst to join our dynamic team and play a pivotal role in the implementation, optimization, and enhancement of our HR, Real Estate, Legal and other shared services applications.  In this role, you will act as a liaison between users across the organization and the IT department, enhancing the solution platform to meet the needs and goals of the business. This role supports the business by analyzing business needs, solidifying requirements, troubleshooting of issues, training focal points users, managing projects and defining solutions. Additionally, as a member of the IT Applications Team, you will provide functional and technical support to Business Users to ensure the highest level of customer satisfaction. Team members are expected to become the experts for their applications and have strong knowledge of business processes supported by the Team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Develops understanding of the end-to-end processes within a functional area (e.g., HR, Legal, Lease Administration, Facilities Management). Identifies areas of improvement and optimization to enhance efficiency, accuracy, and customer satisfaction.

Regularly acts as a liaison between business stakeholders, internal development teams and third parties (vendors/ contractors) to ensure successful implementation and support of project efforts.

Facilitates design sessions to analyze business and user needs and incorporate appropriate subject matter expertise and technologists in one or more functional areas.

Analyzes and documents business and user needs, creating documentation of requirements specifications.

Collaborates with business stakeholders and IT resources to provide recommendations for appropriate systems alternatives and/or enhancements to current systems.

Works with other IT personnel to troubleshoot any problems and to craft incident solutions and root cause resolutions.

Assists developers in unit testing deliverables and facilitate user acceptance testing (UAT) with business partners to ensure system changes meet business requirements and user expectations.

Tracks data, reporting and general technology requirements from business or functional areas.

Utilizes enterprise level knowledge to assess business implications of technology applications to the current and future business environment when designing and documenting business processes and technology solutions.

Ensures systems comply with relevant industry standards, data protection regulations, and security best practices.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

MINIMUM REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Bachelor's degree from an accredited college or university in Business, Information Systems, Human Resources, Computer Science, or a related field.

Minimum of 7 years of experience as a Business Analyst supporting enterprise applications, including requirements gathering, process analysis, solution design, testing, and implementation.

Proven experience translating complex business requirements into functional and technical specifications and partnering with development, integration, and support teams to deliver solutions.

Experience facilitating workshops, interviews, and process discovery sessions with business stakeholders and technology teams.

Strong understanding of business processes within Human Resources, Legal, Real Estate, and other Shared Services functions, with at least 5 years of experience supporting related applications and processes.

Experience with one or more of the following platforms is highly preferred – Dayforce, SAP SuccessFactors, CoStar, Docusign, Other HR, Legal, Real Estate, Contract Management applications.

Experience supporting SaaS/cloud-based applications, integrations between enterprise systems, and third-party vendor solutions is highly preferred

Or an equivalent combination of education and experience

COMPETENCIES

Evaluates Problems: Evaluates and analyzes different types of information objectively to identify appropriate solutions; writes fluently, establishing the key facts clearly and interprets numerical data effectively.

Technical Communication/Presentation: Communicates with clarity and precision, presenting complex information in a concise format that is audience appropriate.

Adjusting and Driving Change: Takes a positive approach to tackling work and embraces change; invites feedback relating to performance and deals constructively with criticism. Identifies the need for and drives change when required to achieve objectives.

Focuses on Customers: Understands and anticipates customer needs and takes action to provide high-quality products and services to exceed expectations. 

Demonstrates Business Acumen: Demonstrates working knowledge of market, economic, legal, and regulatory environments and how they impact the business.

Agile Best Practices: Understands how agility is leveraged in IT ways of working. Adopts agile best practices as appropriate throughout the assigned work lifecycle. Responds to feedback quickly based on comments of internal and external customers and needs of the market.

Bias for Action: Takes initiative and identifies what needs to be done and acts without waiting to be asked. Executes work in a timely manner. Suggests improvements to current ways of working.

BFS COMPETENCIES

Business and Financial Acumen

Demonstrates depth of understanding for the P&L and financial analysis

Teaches business and financial acumen to others.

Understands KPIs and how BFS makes money.

Knows the different business segments and how they relate to one another.

Understands customer sales and engagement.

Demonstrates functional and/or technical expertise.

Understands complex issues and demonstrates problem solving skills.

Understands how to maximize business results regardless of industry cycle.

Results Driven

Holds self and others accountable.

Communicates and sets clear goals with plans to deliver.

Manages competing priorities effectively.

Demonstrates appropriate urgency.

Drives to exceed expectations in alignment with our BFS SPICE values.

Embraces and follows best practices.

Demonstrates self-starter, can-do attitude.

Strategic Thinking and Decision Making

Leverages resources and teams around them to solve problems and create mutually beneficial outcomes.

Demonstrates willingness and courage to make tough decisions in a timely manner.

Balances short-and-long term priorities

Demonstrates proactive versus reactive thinking.

Asks questions to identify root cause and analyze situations more accurately.

Servant Leadership

Demonstrates humility by putting others first.

Builds trust-based relationships.

Leads by example with kindness and respect.

Collaborates well across all areas of the business.

Advocates for others

Actively listens to understand the meaning and intent of what the other person is communicating.

Demonstrates authenticity and encourages others to do the same.

Emotional Intelligence

Demonstrates situational awareness – knows when and how to adjust leadership style in different situations.

Demonstrates self-awareness – understands strengths and weaknesses.

Demonstrates empathy – puts themselves in other’s shoes.

Assumes positive intent.

Develops and Leads Others

Drives alignment through clear communication of vision, goals, and expectations.

Invests time on a regular basis in performance feedback and developmental conversations.

Fosters a respectful and inclusive environment.

Empowers, motivates, and inspires others.

Coaches and mentor others for their development.

Guides and persuades others to deliver positive outcomes.

Growth Mindset

Demonstrates a growth mindset; takes appropriate risks, fails fast and forward, learns from mistakes.

Perseveres and champions growth, even in the face of resistance, ambiguity, or possible failure.

Thinks like an owner with an entrepreneurial spirit.

Demonstrates and encourages intellectual curiosity.

Continuous learner; seeks opportunities and knowledge for personal and professional growth.

Sees possibilities over problems – actively seeks solutions.

Innovation

Encourages out-of-the box thinking to create new ways of doing things.

Continuously seeks to improve and simplify pain points in the business.

Anticipates, embraces, and leads change.

Develops and executes breakthrough strategies.

Integrity

Does the right thing even under challenging circumstances.

Communicates with honesty.

Consistently treats others fairly and equitably.

Demonstrates reliability and does what they say they will do.

Conducts tough conversations and delivers difficult messages with kindness and respect.

WORK ENVIRONMENT / PHYSICAL ACTIVITY

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Subject to both typical office environment and outside locations with temperature and weather variations.

Must be able to lift and carry up to 25 pounds.

Occasional travel may be required.