{"id":3889925,"url":"https://alion.io/job/buildertrend-developer-support-engineer-open-api","title":"Developer Support Engineer, Open API","company":{"id":58480,"name":"Buildertrend","domain":"buildertrend.com","url":"https://alion.io/company/buildertrend","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Omaha, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":90000,"max":120000,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Postman","optional":false},{"name":"Rest API","optional":false},{"name":"AI Agents","optional":true},{"name":"Datadog","optional":true},{"name":"JavaScript","optional":true},{"name":"Model Context Protocol","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-11-06T20:54:37Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-07T02:19:19Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Compensation: $90,000-$120,000 per year\nLocation: United States - Remote or Omaha, NE - Hybrid\nThe job:\nAs a Developer Support Engineer for the Open API, you’ll help shape the future of construction technology from day one. You’ll be the go-to technical expert for builders and developers who are building on our newly opened platform. This role is the perfect blend of deep technical problem-solving and real account ownership. You’ll fix what you can on the spot and hand the rest to engineering with everything they need to move quickly. Your work will give construction professionals the tools to run their businesses with speed and confidence. As our first Developer Support Engineer, you’ll have a rare chance to build our support approach from the ground up and make it your own.\nWhat you will do:\nOwn the API support queue and troubleshoot sign-in, token and permission issues.\nReproduce issues and write clear bug reports, following them through engineering.\nKeep customers informed during outages and critical events.\nAct as the main technical contact for API customers, watching usage to catch risks early.\nShow builders what they can build today and share their requests with Product.\nCoach frontline support and keep API guides, FAQs and runbooks accurate.\nEmbrace using AI as a tool to enhance your work, while remaining open to learning, applying critical thinking, and owning the quality of your final work.\nWho you are and what you need:\n3+ years in technical support, integrations support or API troubleshooting, with a strong track record of supporting customers directly (or 2+ years with proven autonomy).\nAbility to make and read REST API calls in curl or Postman and interpret HTTP status codes and JSON errors.\nSkill troubleshooting authorization flows, including client credentials and refresh tokens.\nClear communicator who explains technical answers plainly and stays calm with frustrated customers.\nQuick learner who can explain how a new product’s records relate.\nPreferred experience in Python or JavaScript, MCP and agentic AI tooling, construction knowledge, and log tools such as Datadog or Sentry.\nWe are giving you:\nExceptional health packages, including medical, dental, and vision coverage, plus life insurance and short- and long-term disability benefits\nA 401(k) plan with Buildertrend matching contributions to help you plan for the future\nGenerous paid time off, 11 paid holidays, plus personal days to make sure you have time to recharge\nParental leave and paid sabbaticals to support you during life’s big moments\nVolunteer time off - because giving back matters\nWellness program and onsite fitness center to keep you feeling your best\nOpportunities for hybrid or remote work to give you the flexibility you need\nTechnology reimbursement to help cover costs for the tech you need to do your job from home\nFree daily lunches when you’re at our HQ office, plus monthly events to connect with your team\nWho we are:\nGreat builders don’t just manage projects - they run successful businesses. That’s where Buildertrend comes in. As the leading residential construction management platform, we give contractors the power to control their financials, schedules, team workflows and client relationships - all in one system. No more juggling disconnected tools or guessing on profitability. With nearly two decades of industry expertise, Buildertrend helps builders work smarter, scale faster and stay ahead of the competition. If you want to learn more about us, check out: https://buildertrend.com/about/\nWorking at Buildertrend:\nAt Buildertrend, we fully recognize that we all work so we can live better lives-we appreciate and respect that this is a job and not your whole life. What makes Buildertrend so special is a commitment to ensuring you can have the best job, work with the best people, and live your best life outside of work. Our goal is to create a culture where everyone can make an impact on our customers, communities, and each other. In short: We want you to be who you are, love what you do, and build your best life.\nBuildertrend Solutions, Inc. is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, including natural or protective hairstyle, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy and pregnancy-related conditions, childbirth, breastfeeding, sexual orientation, gender identity, gender expression, sexual orientation, reproductive decision-making), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.\nApplicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A “reasonable accommodation” is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Buildertrend Solutions, Inc. Please inform the company’s personnel representative if you need assistance completing this application or to otherwise participate in the application process. To see the complete list of Essential Job Functions, visit https://buildertrend.com/essential-job-functions-notice/\n#LI-ONSITE / #LI-REMOTE","description_format":"text","description_chars":5541,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Construction Management Software"],"lifecycle":[{"event":"open","at":"2026-11-06T20:54:37Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 8 · green card filings: 1","filings_12m":8,"filings_prev_12m":4,"green_card_filings_12m":1,"median_offered_wage_usd":111944,"route":null,"cap_exempt":false,"checked_at":"2026-11-07T07:57:00+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":37,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-11-07T05:47:08Z"},"pay":{"stated_usd_annual":120000,"is_top_pay":true},"html_url":"https://alion.io/job/buildertrend-developer-support-engineer-open-api","json_url":"https://alion.io/job/buildertrend-developer-support-engineer-open-api.json","meta":{"generated_at":"2026-11-07T18:07:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27148,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58480},"rest":"https://alion.io/mcp/rest/get_company?id=58480"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbuildertrend-developer-support-engineer-open-api"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbuildertrend-developer-support-engineer-open-api"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbuildertrend-developer-support-engineer-open-api"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/buildertrend-developer-support-engineer-open-api\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbuildertrend-developer-support-engineer-open-api"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3889925}},{"tool":"search_jobs","arguments":{"company":"buildertrend.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3889925},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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