{"id":552943,"url":"https://alion.io/job/buildkite-senior-devops-support-engineer","title":"Senior DevOps Support Engineer","company":{"id":19765,"name":"Buildkite","domain":"buildkite.com","url":"https://alion.io/company/build-kite","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":["GB","IE","PL"],"hiring_countries_total":3,"salary":null,"salary_estimate":{"min_usd":76000,"max_usd":146000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Bash","optional":false},{"name":"Buildkite","optional":false},{"name":"Canva","optional":false},{"name":"CI/CD","optional":false},{"name":"GCP","optional":false},{"name":"Go","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"Mistral SDK","optional":false},{"name":"Ruby on Rails","optional":false},{"name":"Slack","optional":false},{"name":"Terraform","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Ruby","optional":true}],"status":"live","first_seen_at":"2026-09-08T17:09:07Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-10-29T00:26:13Z","board_verified":true,"closed_at":null,"days_open":50,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":50},"description":"About Buildkite\nBuildkite's CI platform is trusted by the world's leading engineering teams, helping ship software used by more than 1 billion people every day. Companies including Canva, Meta, Mistral AI, and NVIDIA rely on Buildkite to run builds, tests, and deployments on their infrastructure, ours, or both - giving them the speed, reliability, and flexibility to ship with confidence.\nAbout the Role\nThis is not your average Support Engineer role. You'll support Buildkite's enterprise customers by independently troubleshooting and resolving highly complex CI/CD, software, and infrastructure problems, collaborating directly with Software Engineering teams at places like Canva, Uber, and Airbnb to help unblock critical workflows. You'll play a vital role in shaping the support team's evolution into a function that balances reactive and proactive work, spending half your time designing and implementing scalable tools, processes, and open source contributions that create a world-class customer experience. This role is a perfect opportunity for a Software, DevOps, or Infrastructure expert who is customer obsessed and thrives on solving tough technical problems for some of the world's most innovative engineering teams.\nThis role is remote and requires someone to be located in the UK, Ireland or Poland. You'll work five days a week, 9:00 AM-5:00 PM local time, including both Saturday and Sunday. Your other three days are flexible - we'll agree on a set schedule together when you join.\nWhat You'll Do\nIndependently resolve highly technical CI/CD, software, and infrastructure issues for enterprise customers\nProvide support through Slack, Zoom, Email, Plain, and Community Forum\nLead customer-facing retrospectives and planning sessions to improve their Buildkite experience\nIdentify opportunities to prevent future support issues and drive the design and implementation of proactive solutions\nContribute to and maintain open source tools such as Bash plugins and Golang-based utilities\nPublish documentation updates and proactive communications that improve the customer journey\nAct as a voice for customers, ensuring their feedback shapes internal product and process improvements\nOwn and improve support workflows, simplifying how the team operates and delivers\nShare learnings from customer work to strengthen alignment with Product and Engineering\nMentor peers and foster an inclusive, supportive environment within the team\nThis Is You If You Have...\nCustomer Centric Mindset - Deep commitment to delivering world-class support with empathy and patience\nTechnical Expertise - Strong coding or scripting ability with experience in Bash, Ruby on Rails, or Golang\nDevOps and Cloud Knowledge - Solid experience with CI/CD tools and platforms including Linux, AWS, GCP, Azure, Terraform, and Kubernetes\nProblem Solving Skills - Confident in independently tackling complex technical issues and guiding customers to solutions\nAutonomous and Proactive - Able to work independently, identify opportunities early, and take initiative to drive meaningful improvements\nExcellent Communication - Skilled at articulating technical detail clearly to customers and internal teams across distributed environments\nBenefits\n20 days paid annual leave plus 10 days sick & carer's leave - actively encouraged, we want you to be at your best and time off is a part of that.\nAn ongoing remote-work allowance to help you do your best work - we want you to have everything you need, from great wifi to wellness options that are right for you.\nRetirement and health coverage (based on your region) - build towards your future, your way.\n 16 weeks paid parental leave for primary carers (6 weeks for secondary) - becoming a parent is life changing and we’re committed to supporting you and your family through it.\nConfidential EAP & mental health support - sometimes life gets hard. You should be able to access the resources and support you need.\nSupport for learning and growth - with time and budget for conferences, courses, and coaching so you have the opportunity to grow, improve your craft, and build mastery.\nFlexibility to work from anywhere in the world for up to 6 weeks a year - great work doesn’t have to happen from one desk.\nExact benefits may vary slightly by country. We'll walk through the specifics for your location.\nEqual Opportunity Employer\nAt Buildkite, we value diversity and celebrate all types of skills, backgrounds, and experiences. We’re dedicated to fostering an inclusive environment and providing reasonable accommodations throughout our recruitment process.\nIf you need any accommodations or support during the application or interview process, please reach out to us at .","description_format":"text","description_chars":4732,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Parental leave"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"},{"name":"Ireland","iso":"IE","kind":"country"},{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["DevOps & Platform Engineering","Developer Tools"],"lifecycle":[{"event":"open","at":"2026-09-08T17:51:24Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":0.9,"age_days":49,"expected_fill_days":98,"reasons":["conf:3","win:mid"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/buildkite-senior-devops-support-engineer","json_url":"https://alion.io/job/buildkite-senior-devops-support-engineer.json","meta":{"generated_at":"2026-10-29T03:55:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5991,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19765},"rest":"https://alion.io/mcp/rest/get_company?id=19765"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbuildkite-senior-devops-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbuildkite-senior-devops-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbuildkite-senior-devops-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/buildkite-senior-devops-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbuildkite-senior-devops-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":552943}},{"tool":"search_jobs","arguments":{"company":"buildkite.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":552943},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}