{"id":4071948,"url":"https://alion.io/job/buildxpartners-system-support-specialist","title":"System Support Specialist","company":{"id":3800477,"name":"BuildxPartners","domain":"buildxpartners.com","url":"https://alion.io/company/buildxpartners","size_band":"201-500","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":{"grade":"D","score":54,"open_postings":53,"ghost_share":0.774,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-12T00:00:00Z","employer_posted_date":"2026-06-12","last_verified_at":"2026-11-11T13:47:50Z","board_verified":true,"closed_at":null,"days_open":152,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":152},"description":"About Client\nAt our client we believe that speed is the key to turning data into impact. Our in-memory, massively parallel processing (MPP) database is one of the fastest in the world, built from the ground up for analytics at scale. We help financial institutions, retailers, governments, and defense organizations make better decisions faster by turning complex data into actionable insights in seconds, not hours. This is a pivotal moment for Exasol. As we double down on our growth in Germany and across Europe, we are building a commercial team that thrives on curiosity, grit, and action.\nAbout the Role\nAs a System Support Specialist, you independently resolve standard and moderately complex technical issues. You directly engage with customers and contribute to knowledge quality within the team.\nWhat You'll Bring (Must-Haves)\nProven ability to diagnose and resolve technical issues across multiple product areas\nStrong customer-facing communication skills in written and verbal formats\nStructured, data-driven troubleshooting approach\nAbility to prioritize and manage multiple cases while meeting SLA requirement\nExperience documenting technical solutions clearly and accurately\nResponsibilities\nResolve standard and moderately complex technical support cases with clear ownership\nEscalate complex technical problems to the appropriate teams with complete context\nCreate, maintain, and improve Knowledge Base (KCS) articles based on resolved cases\nReview and approve L1 case updates to ensure accuracy and quality\nEnsure consistent, high-quality customer communication throughout case resolution\nContribute to continuous improvement of support processes and documentation\nA Day in the 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